Customer Ratings & Reviews
- Model:
- 77-52568
- SKU:
- 4583111
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.
This summary was generated by AI based on customer reviews.
Did not protect phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son's iPhone 6s. He had it for less than a month dropped it while he was running and cracked the iPhone's screen...so my for it being "life proof".
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Nick,
We’re truly sorry that your son's iPhone 6s screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
The iPhone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since his may have been compromised in the incident as well. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.
Sincerely,
LifeProof Customer Service Team
Case is find other parts of it not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these cases but the adapters for headphones have already broken 3 weeks into owning this case and I can't get bestbuy to exhange it nor lifeproof
No, I would not recommend this to a friendProduct failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product failed and when I called the company they would not reimburse me. They would only send me a new cover which is useless because the phone was no good!
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To make it water resistant/proof the mesh at the speaker is so tight that the caller can't hear you Bad design The old iphone6 case designs weren't like this
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi BlazersDude,
We are sorry that this FRE case is making it difficult to have a conversation. We promise you that this is not typical with any of our case designs and we absolutely want to clear things up for you.
Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.
If you find the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team
Poor seal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Casing problems after testing the unit in water. The inside case was is inundated with water. I followed the indication provided by the manufacture.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Eqxradio,
We are sorry that this FRE case failed the water test. We get why this would be disappointing and we certainly want to help out. Please give us a call at 1-855-419-7418, and we will be happy to get a warranty replacement lined up for you.
Best,
LifeProof Customer Service Team
Scratched the first day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have he case for 24 hours and the scratches were deep and very visible. Looking to return this product. Had better luck with $10 cases.
No, I would not recommend this to a friendButtons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find the buttons on the case are bulky and hard to push. Screen is loose so I have to push down hard to activate an app. Would not buy again.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Pinky,
We are sorry that the control button on this FRE case are being a tad stubborn and that you are having touchscreen sensitivity problems. We assure you that what you are experiencing is not typical and we absolutely want to help out. Please give us a call at 1-855-419-7418, and we will be more than happy to get a warranty replacement lined up for you!
Best,
LifeProof Customer Service Team
Bad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is broke. After 30 days and Best Buy i try to exchange and Best Buy don't take back after 3 days bad costumer service bad product
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We are sorry that this FRE case sustained some damage. We completely understand why this is disappointing but we promise you that all is not lost. This is exactly why we have a warranty! Simply give us a call at 1-888-533-0735, and we will be more than happy to get a new warranty replacement case set up as soon as possible.
Best,
OtterBox Customer Service Team
Already broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Life proof my but, I dropped it and a piece broke off the side, at the bottom. I don't have the receipt so I can't exchange it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mallory,
We’re sorry that this FRE case did not survive the fall. As long as your iPhone 6/6s is unscathed we will consider this a win as we can easily replace the case through our warranty, no receipt needed! Simply give us a call at 1-855-419-7418, and we will be glad to get that warranty replacement set up for you as soon as possible.
Cheers,
LifeProof Customer Service Team
Not practical
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case certainly protects the product but covers the mic so it is impossible for others to hear me when I talk. Do no buy.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Bt7676,
That is strange that this FRE case is hindering your conversations. We are sorry that this is happening and we definitely want to clear things up as soon as possible. There is a thin membrane that is there to keep water out but allow sound to flow freely.
Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.
If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team
Hard to use headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter had trouble using headphones due to bulkiness of case. She ended up not using the case and breaking her screen
No, I would not recommend this to a friendreturned it before use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought two and returned one to keep the other. Now I'm wondering if this case was also defective like the one i kept
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We’re sorry that the FRE case is giving you some trouble. We definitely want to get more information on what is going on so that we can help out. Please give us a call at 1-888-533-0735, and we will be glad to assist in any way that we can!
Best,
LifeProof Customer Service Team
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water got in case After just 16 days of usage and Best Buy would not return it . Not happy with best buys return policy
No, I would not recommend this to a friendDifficult to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charging is a pain. Using earphone is difficult. I wish I had receipt I would return it. What a waste of money!!
No, I would not recommend this to a friendCase works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I give 1 star because life proof won't warranty the case if bought from Best Buy. But the case does work.
I would recommend this to a friendHorrible outer rubber skin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 6 months of regular use, the rubber skin on back of cover started to peel and deteriorate
No, I would not recommend this to a friendEh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not pleased with this case. I dropped it once and my phone shattered. Won't be buying this again
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Far from what was promised, disappointment and regretted the wasted dollars. Never again!
No, I would not recommend this to a friendSeal broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While separating the case, the seal around the home button came off. Failed water test.
No, I would not recommend this to a friendWorthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had 3 of these they ended falling apart and they supposed to be milatary grade?????
No, I would not recommend this to a friend