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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 5,216 reviews
  • Rated 1 out of 5 stars

    $90.00

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $90.00 dollars and my phone still bacame wet in the shallow water of castaway island

    No, I would not recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a Lifeproof for all of the iPhone's I've had (4 total) and I swear by them. I was super excited to get the camo with olive green for my newest iPhone 6. I am a manager of a deli and I was showing an employee and she didn't believe me that it was waterproof, so without even thinking about it I threw it into a sink of sanitizer water. My phone is still just fine and now nice and clean. :) I understand certain cases may have their faults, and with my case for the 5 I had the issue of the back window peeling off. I got 2 new ones under warranty (Lifeproof has the BEST warranty and customer service) but I was happy the camo doesn't even have that window. Great product!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Home button seal came off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to open the case and the seal over the home button came loose!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product failure! Everything about this case has broken or not fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my third case in 4 weeks, the window for the flash keeps ripping

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case broke within several days of purchase and is not useable.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Reddog,

      We’re sorry that this FRE case broke at all, let alone so soon! This is by no means typical with our products and we absolutely want to get you a new warranty replacement case as soon as possible. Simply give us a call at 1-855-419-7418, and we will be happy to get that going for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought and exchanged mine 3 times. Each one didn't seal right

    No, I would not recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Great Protection for iPhone 6, Not Bulky, Touchscr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last month I dropped my iPhone 6 in a puddle. I had the phone in a basic silicone rubber case (to protect against drops), but that case didn't protect it at all from water damage. I tried the rice trick for 3 days, to no avail. So I ended up taking the phone in to an Apple Store. They were also unable to revive my phone, so ended up giving me a new phone as part of their $300 repair service. After being without my phone for a week, plus being $300 lighter in the wallet, I vowed to protect my phone better. After doing lots of research, all roads led to the LifeProof Fre case, so I ordered it from Amazon. I had seen other people with LifeProof and OtterBox cases that seemed huge and clunky, and I was expecting that my new LifeProof Fre Case for iPhone 6 would be huge and clunky, too. I had also read that some LifeProof case users had difficulty using the fingerprint reader, or swiping up from the bottom of the display, or had other touch-related problems. But I had also read that it is critical to follow the installation instructions closely, including removing any screen protectors from the phone's display.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drat!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was sad it wouldn't charge. We ended up returning the case

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't hear when I'm on the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case blocks the ear mic on the phone and you can't hear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To much trouble with the headphones and the touch screan

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Ricky,

      We’re sorry that this FRE case is giving you trouble with your headphone and the touchscreen on your iPhone 6s. This is not typical as our cases are designed to work seamlessly with their device. If you still have the case we certainly want to help out! Please feel free to give us a call at 1-888-533-0735, and we will be more than happy to assist in any way that we can.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Leaks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Under water for 30 seconds...ruined my $800 iphone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Protection, Water resistance

    Rated 5 out of 5 stars

    Excellent Case!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for my iPhone 6. LifeProof is a great brand and fits perfectly on the phone maintaining a thin profile. Protects from drops, scratches and water (there are limits though). Bought it on sale, so even better!! Ordered on line and picked up in store within 45mins. Excellent way to protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent phone protection!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Lifeproof case yet! No other company provides you a case this slim with this kind of protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Headphone jack, Sound quality

    Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not great. Does a great job at protecting the phone, however, makes calls somewhat hard to hear and headphone jack plug broke off recently.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Excptional case....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product delivers as describes!! Waterproof, dust proof, dirt proof BUT (theres always a but...) I dont like the home button cover...it is flimsy i think and the screen cover should be something more durable and possibly more scratch resistant than what it is. If you are looking for a rugged case that delivers then this is your case. It is well worth the money. Has protected my iPhone even getting dropped, and completely submerged. :-) Just may not be very pretty after a few months...lol

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Exceptional case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product delivers as describes!! Waterproof, dust proof, dirt proof BUT (theres always a but...) I dont like the home button cover...it is flimsy i think and the screen cover should be something more durable and possibly more scratch resistant than what it is. If you are looking for a rugged case that delivers then this is your case. It is well worth the money. Has protected my iPhone even getting dropped, and completely submerged. :-) Just may not be very pretty after a few months...lol

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    It's a great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this case for a couple months now and I'm glad I have it. I've dropped my phone a couple times and thought that something had to have broken but it was completely fine. The case is very streamlined so it's not too bulky. Only complaint is not all charging cables (especially if you buy the cheap ones) fit in the hole for the charging section and you have to make sure you have the adapter to be able to use the aux. other than that this case has definitely saved my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very minimalistic and still protects the iPhone completely while allowing you to still use all of its features.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love this Case!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am known to have a crazy amount of phone cases but this one is by far my FAVORITE! Great protection & it looks amazing!

    I would recommend this to a friend
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