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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 5216 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the great protection and water resistance offered by the FRE Case, along with its lightweight design and ease of use. Many appreciate the slim fit and available colors, while some find the sound quality to be a drawback. A few customers also mentioned concerns about the price and headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,216 of 5,216 reviews
  • Rated 4 out of 5 stars

    Good case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good case for iphone 6s. However, the screen really easy get oily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case, cannot go wrong with this purchase. Long Last

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what we need it to and isn't bulky! Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works perfect!!! exactly what i needed for my phone!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Moisture already in phone!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have heard so much about these cases, I decided to try it. I have had this case for 2 months but have only used it for 2 weeks now. I have to say I will never believe the hype! Although it fits perfectly and really looks nice! Their seems to be moisture already in the phone! I can see the top have a little rainbow effect and stick to my phone. And have literally watched a piece of lint some how get on my screen while the case was on! I don't trust this case if I could return it I definitely would!

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Mimi,

      We’re sorry that this FRE case is not filling you with confidence. That is strange that a piece of lint has infiltrated the case and that you are experiencing a rainbow effect. Have you performed the water test without the iPhone in the case? If not, we strongly encourage you do that first to make sure the case is waterproof.

      If your case happens to fail the water test please give us a call so that we can get a warranty replacement set up for you. We can be reached at 1-855-419-7418.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Old versions better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When all the other cases came along promising waterproof, dirtproof, snowproof and dropproof...I stayed loyal to Lifeproof! However, I noticed that since they have changed the product to accomodate the finger touch system that the quality has deminished. I am careful with my phone but one drop and I have a crack in my phone. Dropproof no more! And the waterproof promise, with the old versions, I used to be able to take my phone to the beach and swim with it. This has not been the case with the newer versions, I have not even taken it under water because above water when my dog just splashes the phone - water accumulates inside. Disappointed!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Worst phone case ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case along with another for my wife. Both cases have the same issues. You can't hear the other person thru the ear piece, it buzzes and the other person can't hear you if you're using this case. When either of us are using the speaker phone option on our cell no one can hear us. I tried to return in it, but I forgot Best Buy changed their return policy, it's now "15 days on almost everything" if you're a regular customer. With prices going up and their return policy so short, I don't purchase much their anymore.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 6 life proof

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    highly overpriced for a case that doesn't perform very well. The edges of the case don't snap on very well and leaves it prone to everything it "protects against".

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case colors for iPhones are hideous...wish it was clear so I could enjoy color I paid for

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    phone is not covered by warranty if damaged!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty case but ours let in water even after water test was done! phone was not covered for repair $387 - should state on packaging!!! very deceiving had always used liifeproof but to have this happen while abroad and thought had phone covered very upsetting!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bummed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the life proof case for water protection, and in the first week it got a split on the part where you can turn your ringer on and off. Friends of mine then tell me that it is a common problem, and it happened to them a couple years ago. For such an expensive case, you would expect them to fix this problem.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Littlm1974,

      We’re sorry that the silent toggle switch on this FRE case split on you. We assure you that this is not common and we absolutely want to remedy this dilemma as soon as possible. Simply give us a call at 1-855-419-7418, and we will be more than happy to get a new warranty replacement lined up for you!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Silent switch is tearing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case based on the reviews, but although it looks sturdy and tough, the silent switch is tearing on the first day! I'm going to return it today.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi pumpkin04,

      We are truly sorry that the silent switch on this FRE case is tearing on day one. This is disappointing and if you still have this case we absolutely want to help with this abnormal dilemma.

      When you have a moment, please give us a call at 1-888-533-0735 and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    didn't last

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having had life proof cases before, i decided to order another for my iphone 6; however I've only had it for a month and the case already broke.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Lauren,

      We’re sorry that this FRE case sustained some damage. We can understand why this is disappointing but all is not lost as we can easily get you a new case through our warranty! Simply give us a call at 1-855-419-7418, and we will be happy to get that warranty replacement arranged for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Not water resistant!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned two of these cases and the plastic protecting the flash has melted on both of them. I was lucky enough to notice the first time but the second time it happened i found out after my son accidentally jumped in the pool while the phone was in his pocket. The water poured through the broken lens cover and ruined the phone. Do not purchase this product if you need a water resistant case !

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    If you listen to earbuds this product isn't 4 you

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for protection. Couldn't stand the sound of the earbuds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible case don't spend the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case sucks don't think about spending the money on it. On my Case the volume mute button does not work. And the seal keeps falling out. Don't spend the money

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Nick,

      We are sorry that this FRE case is giving you trouble with the mute button and main seal. We assure you that this is not normal and we definitely want to help out. Please give us a call at 1-855-419-7418, and we will be more than happy to get a warranty replacement lined up for you!

      Best,
      LifeProof Customer Service Team lifeproof

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