Customer Ratings & Reviews
- Model:
- 77-59929
- SKU:
- 6283621
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the FRĒ Case's excellent protection and water resistance, praising its snug fit and ease of use. Many appreciate the case's lightweight design and attractive colors. However, some customers noted concerns regarding sound quality and the price point.
This summary was generated by AI based on customer reviews.
Great for what I need it for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely keeps the water from getting inside. But if there is any moisture when you close the case, good luck getting it out. Overall though, works great, it’s slim, and protects my phone.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey NielsenADHD,
We're sorry to hear that you're dealing with some mischievous moisture in this FRĒ series! Our friendly representatives would love to help clear things up, so please feel welcome to give them a ring at 1-888-533-0735. They'll get things straightened out in no time at all!
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Screen scuffs easily.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keys in my purse next to the phone after one day several disturbing scratches on plastic screen. Using the camera is also a problem, the plastic coating causes a light infraction to float around in videos. Its a tough tight case but I suspect after a few months I wont be able to see through scuffed and scratched screen. Scuffs and scratches very easy.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the scratches on your FRĒ case! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If those scratches get too bad, feel free to call us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
It’s ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly for a while. But the seal came out on the inside and had to throw it away.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your FRĒ case! Keep in mind, that seal is designed to be removable for cleaning purposes. If you still have that case, we do have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Good case but malfunctioning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume/silent toggle does not stay in the right spot. I can’t turn the ringer on my phone without keeping it out of the case
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Dean,
We're sorry to hear that this FRĒ series doesn't seem to want to stay silent! It sounds like this case might be suffering from a misalignment issue, and our handy representatives would love to mend this situation with some tried-and-true troubleshooting tricks. Please feel free to call them at 1-888-533-0735, and they'll straighten things out in no time at all!
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
This case is awful. Not worth the money spent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case muffles the sound when you make a phone call. When trying to swipe, click, or press buttons on the screen it’s very difficult. I have to remove the case if I want to make a phone call! I’ve been told while the case is on my phone it’s hard to hear me and I go in and out like I’m losing service.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the issues that you're running into with your FRĒ case! Additional screen protectors on your phone can lead not only to the screen sensitivity issues that you're experiencing, but occasionally to audio issues as well. If you're not using any additional screen protectors, then that case might not be installed just right. When you're putting that phone into this case, be sure to slide the phone into the case speaker-end first, as that will ensure all the ports are properly lined up. If that doesn't help, please don't hesitate to reach out to our amazing Customer Service team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Bulk
Wasn’t worth the money !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike like this case. It bulky and changes the experience of using the iphone
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Ricky,
Sorry to hear that this FRĒ series seems to be changing a few too many things lately! That particular case was specifically designed to provide full device functionality while it keeps your iPhone safe, so it shouldn't be hindering your overall interaction with the phone at all. If this seems to be the case (pun intended!), please feel welcome to call our investigative representatives at 1-888-533-0735, and they'll be more than happy to further examine the situation. You'll be enjoying stellar security again before you know it!
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Sleek concept
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek slim case but unable to talk and be heard through the case
No, I would not recommend this to a friend Not the right Case for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work right with the buttons on my iPhone so it kept turning off my volume so I didn’t exchange it
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ case wasn't working properly with your phone. If you're not able to exchange that case, or the new case doesn't resolve your issue, please give us a ring at 1-888-533-0735 for some troubleshooting tips or a replacement case if necessary.
Best,
LifeProof Customer Service Team
not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.side buttons are not easy to press. The buttons dont always let phone adjust volume
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with the buttons on your FRĒ case! That's certainly unusual. The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Difficult to Operate Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Life proof cases have served me well with other phones. But with the 10XR there is no home button and the life proof case does not lend itself to the swipe-up! So I’m not using it. I got a leather case that I can hang around my neck that protects the back but not the front enabling me to easily swipe-up and easily change apps!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Dorie!
We're sorry to hear that you're having trouble operating your phone with your FRĒ case on! We'll be sure to get your feedback passed up the ladder to our design team. It's unusual to hear that your case isn't allowing you use that feature. If you're using any additional screen protectors on your phone, that may be leading to some of those sensitivity issues. If you're not using any additional display protection, please reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
it's not an the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a little lighter than an otter case but not as sturdy has a small crack on the face of the case
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there nshorepop,
So sorry to hear this FRĒ case has cracked under the pressure of protecting your iPhone XR! The good news is we are more than happy to send you a brand-new case under warranty. Please feel welcome to give us a call at lp# and we'll get you back on track to epic protection!
Cheers,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Returned the case back to the store for refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While using this case everybody I would to while on the phone would always complain that either they could not hear what I was saying or that it was very muffled sounding when I would talk. Switched back to my other case (different brand) and have had no issues since.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the frustration you're having with your FRĒ case! We sometimes see issues like this when the case isn't installed just right. When you're putting that case on, make sure to slide your phone into the case speaker-end first, as that will ensure the microphone and speakers will be properly aligned. If that doesn't help resolve this issue, give us a ring at 1-888-533-0735, and we can get you taken care of with a replacement case.
Best,
LifeProof Customer Service Team
Good protection, gets too dirty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was great for my needs but because it’s light in color it shows dirt really really good!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Cindy,
While it's great to hear that this FRĒ series suits your lifestyle, we apologize that it seemed to accumulate some dirt! Occasionally, the lighter shades of our cases and pick up different elements depending on what they're exposed to on a daily basis. Going forward, we might recommend checking out designs that incorporate darker hues. In the meantime, our friendly representatives would love to set you up with a brand-new replacement, so please don't hesitate to give them a ring at 1-888-533-0735. They'll process a warranty claim in a matter of minutes!
Best,
LifeProof Customer Service Team
Pricey
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good thing to have and except the price Good quality but not that good
No, I would not recommend this to a friendI will not purchase a Life Proof case again.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not purchase a Life Proof case again. Had too many issues with this case from sticking keys and voice volume not sounding clear. I eventually had to take my phone out of the case and later I dropped my phone and it broke. I never had this kind of issue with any other brands if purchased in the past.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the issues you ran into with your FRĒ case! That's certainly unusual. We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. The issues that you were experiencing can often be resolved by removing and reinstalling the case, being sure to slide the phone into your LifeProof speaker-end first. We hope you choose to give LifeProof another chance in the future!
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Front screen protector is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The front screen protector on this case is awful. It has a really bad rainbow effect on the screen of the phone. For the price of this case you would think you get better quality. I returned it almost immediately.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi TechReviewer,
We so apologize that this FRĒ series was dealing with a rainbow effect, and that you felt returning the item would be your best option! This cosmetic complication isn't typical of the product, and had you contacted us, we would have been happy to clean things up with a warranty replacement. As it is, we sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any additional questions or comments, please feel welcome to reach out to our friendly representatives at 1-888-533-0735. They'll always be glad to provide further assistance!
Warmly,
LifeProof Customer Service Team
Lifeproof case
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 10 months , time to get another one, so much for life proof
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Ricco!
We're sorry to hear that your FRĒ case is in need of replacing! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a new case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Very heavy and cumbersome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is so hard and stiff that I cannot push the buttons on the sides of the phone - on/off button, button to silence the phone ring, I am extremely disappointed with the lack of functionality. I have replaced the cover and would actually like to return the case. Please advise what your return procedure is.
No, I would not recommend this to a friendNot the best option
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had many different cases over time and I would have to say this option is one of my least favorite. It gets dirty super easy, has already got a little scratch on its screen and a scuff mark and it only fell in my car to the car floor board. Definitely not “life proof” still have not tried the water proof.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, Loki!
We're sorry to hear that you're not loving your FRĒ case! We'll be sure to get your feedback passed along to our design team. In the meantime, did you know we have a stellar warranty? Drop us a line at 1-888-533-0735, and we can get your beat up case replaced.
Best,
LifeProof Customer Service Team
A tad blurry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done. Screen shows a little discoloring regardless of wiping.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Mister,
Sorry to hear that your screen protector can't seem to keep things clear lately! Not to worry - our tidy representatives should have a few tricks up their sleeves when it comes to cleaning our cases. Simply give them a call at 1-888-533-0735, and they'll be thrilled to help out!
Best,
LifeProof Customer Service Team