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Customer reviews

Rating 4.1 out of 5 stars with 142 reviews

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82%
would recommend
to a friend

Customers are saying

Customers are impressed with the FRE Case's protection and water resistance, citing its durable design and ability to keep their phones safe from water damage. However, some users found the screen protector flimsy and prone to scratches, while others experienced issues with sound quality and the bulkiness of the case. The price point was also a concern for several customers. A few users also reported difficulties with the headphone jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 142 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Overpriced case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a protective case, it does it's job. But it has it's flaws too. You can get similar or in some cases, better protection, for half the price of what this thing costs. The upside is that the company will ship you out a replacement case for no charge if you run into any issues.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case. Protects it from the elements as advertised. Only draw back is over time the screen protector gets hazey and reduces your clarity of your phone. Wish they made the version without the screen like they have for Apple products

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case due to its claims as water proof. Its alot thinner than the otter boxes i worried about if i drop my phone (havent yet) due to it being so thin. It appears to be water tight to plug in my head phones u have to unscrew the section of the case for it and screw in a special attachment to keep it water prooffyi a huge pain. Thats the o ly down side to the case it that u have do that to pkug in head phones.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    It's well made but flawed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is made from obviously high quality materials and it is manufactured to a very precise fit. It is nice when the case relieves you of the expense and aggravation of installing a screen protector. On the downside, while it is more compact than the typical Otter Box, it still makes an already large phone even larger. That alone wouldn't warrant a rating of only 3, unfortunately it has one fairly major flaw. Somehow the screen protector interferes with the light detector so your always on screen and sometimes even the unlocked screen is almost impossible to use in a dark room. They have been made aware of this, don't know if it's been addressed or not. While I clicked the not recommend to a friend actually I would with reservations. If you don't use the light sensor it might be good for you as is.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Decent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did the water test when I bought and after each time it got wet. Worked great until the blue grommet didn't line up correctly one of the times I took my phone out and my phone got wet. Overall its a great case if used correctly. Little overpriced for me but oh well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Lifeproofs are better than otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've dropped my phone several times and the case only has a couple scratches. Definitely saved my phone. I don't like the glare from the screen protector and the screen protector scratches way too easy.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Solid product that gives optimum protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cover provides optimum protection against water and impact damage while not hindering reaction from tactile contact on the screen. The only drawback is the price. $70.00 plus is rather steep.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Lives up to it's name

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case, although it does take your sleek phone and cover it with plastic. It's a compromise, if you swap LG Friends modules often this isn't the case for you. If your G5 is a normal phone and you don't worry about drops or water, this is prefect. It just lets you live your life without worry about the phone. Two small points that keep me from giving it 5 stars. You may or may not have headphones that will fit into the well. I had to try a few pairs. If you use speakerphone often, it may sound really muffled so you'll have to hold it much closer than normal.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 4 out of 5 stars

    Smaller than an Otterbox, I like that

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally broke down and bought an actual phone protection case. I never liked the bulkiness of an Otterbox and the Lifeproof case solved that problem.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 3 out of 5 stars

    Drop proof, not waterproof.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised how much of a physical beating from drops this case was. It felt good in the hand (and pocket), didn't mess up the screen's clarity in any way, and didn't interfere with the fingerprint reader. However, the waterproof rating is absurd, as my phone suffocated from a 5 second splash in the toilet. Would not recommend buying for water rating, though the feel and drop resistance do somewhat mitigate this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Great for phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case because my phone is under a lease and I didn't want anything to happen to it. No problems. Fits like a glove. Easy to put on the phone. The only negative thing I can say is that the spot for headphones is covered by a screw in protector so my corded headphones no longer fit. I got bluetooth headphones and the problem was solved.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 4 out of 5 stars

    Good protection, a bit clunky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were few options for cases for the LG G5. LifeProof seemed to offer the best of both worlds as there weren't any screen protectors available. The case is supposed to be waterproof, I haven't tested it and don't plan to. It's fairly easy to get on and off, the only thing you have to be careful of is the screen of both the phone and the case needs to be lint free and clean. No problems with touch screen. It's just not particularly pretty, it was only available in black.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Too expensive and bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is too expensive and bulky! However, if you are someone that uses your smartphone in or near water, then it's a good idea to have this case. I do NOT use my smartphone in or near water so I do not recommend this product as there are many other lower priced, high quality alternatives.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi The9,

      We’re sorry that the FRE case is a bit too bulky for your comfort level. We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one year limited warranty you get. If you ever have any LifeProof questions or need assistance with your FRE case please do not hesitate to give us a call at 1-855-419-7418.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have the best of luck with phones because I neglect them a lot. My last phone was built waterproof and had a milspec rating so I never worried about a case, that phone took a beating. When I upgraded to the G5 I knew I needed a case and the only one I was going to buy was a lifeproof. I've dropped it at least a dozen times already -usually getting out of my car. It has held up as expected. I haven't done much around water to comment on its waterproof capabilities, but have friends whom swam with theirs so I expect it will be just fine. Overall a great case.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Meh...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never had Lifeproof cases till I tried this one and I have to say I was kinda disappointed. I understand that in order to make the case waterproof you have to have the covering over the speaker for your ear for when you're on the phone, but it greatly diminishes the quality of sound coming out of the speaker. It vibrated and sounded like everyone was trying to talk through a piece of cellophane. It also made the external speaker sound pretty bad too. It's ok if you can deal with that and also don't have a phone with a removable battery because it is such a pain to take off the phone to switch the battery pack (like on the LG G5 I had the lifeproof on), or to attach any accessories. If you plan on just leaving the phone in the case then it's definitely a durable case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 1 out of 5 stars

    1 week of use, already needs warranty replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Lifeproof case for the LG G5 is a great fitting, durable phone protection solution. It has a great "hand-feel" and doesn't interfere with device usage. However, after a week of use including several (probably upwards of a dozen drops), the screw-in waterproof headphone port plug tether has broken, and the charge port waterproofing element won't stay in place. Pros: Easy installation Great protection against drops/spills Cons: Poor build quality/materials (don't hold up to use) Price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great protection but screen gets dirty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tight fit and extremely light and durable. Plastic over the screen can get dirty or dusty which can be annoying. Must take case off to change out battery.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good case with all protection you need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fit well and gives all protection to phone that you need. Not too bulky and still slips easily in pocket or purse. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Can't get better than this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary says it all! Great fitting case with integrated screen protector. I have less stress knowing my phone is so well protected!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Good protection for phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has good protection for the phone. Plastic screen scratches very easly. Case also reduces the sound level of the phone. Sometimes it is hard to hear..

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi walleyeman,

      Thanks for your valuable feedback! We’re sorry that the screen protector is collecting scratches and the sound quality is not quite as good as you would like. If the scratches are hindering your experience please let us know so that we can replace the case through our warranty. Feel free to call us at 1-855-419-7418, and we will be happy to assist in any way that we can.

      Best,
      LifeProof Customer Service Team lifeproof

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