Customer Ratings & Reviews
- Model:
- 77-52786
- SKU:
- 4627900
to a friend
Customers are saying
Customers appreciate the extended battery life and the protection this case offers their iPhones. Many also find the waterproof feature beneficial, although some note the added bulk and weight. A few users experienced issues with charging and the screen protector.
This summary was generated by AI based on customer reviews.
Ruined my phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work! I tested the case before I put it on the phone and then when I was on the phone and there was some water that ran over top of it I didn't even submerge it my phone got soaked and I lost all my pictures from vacation
No, I would not recommend this to a friendBroken product and terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to purchase this case right before my vacation. The charging function stopped working after less than a week and when I went into Best Buy to get it replaced, they told me they couldn't help me.
No, I would not recommend this to a friendGreat protection case not waterproof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was fine when I first bought it but the seal over the home button eventually fell off and condensation begins to fill behind the front protection screen. Don't buy if looking for a truly waterproof case
No, I would not recommend this to a friendWish I had never bought it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a case with extra battery charger on it. I had had one before & loved it. This one never recharges after the phone has run out of charge. The buttons on it are difficult to use. I hate it.
No, I would not recommend this to a friendNot worth $
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case lasted only 4 months. :( and Lifeproof had since discontinued it. On the upside Lifeproof was very good about trying to provide a comparable replacement! Great customer service.
No, I would not recommend this to a friendwaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a little over a week and the battery would not charge. Contacted the company to exchange but they would not help, said it was discontinued. Stick with the plain cases.
No, I would not recommend this to a friendProblems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mute switch didn't work,home button looks defective since first purchased have not had time to return called store kept on hold for 15 min now have to contact lifeproof
No, I would not recommend this to a friendTerrible Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case to use in the pools on my trip to Mexico and the charging case ended up frying my phone and best buy would not replace the case or phone for me.
No, I would not recommend this to a friendStopped charging battery and phone after 45days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case stopped taking a charge after 45 days of use could no longer use it, it’s a $175 paper weight now.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Emty,
We're sorry to hear that this FRĒ Power series wasn't quite up to the task of juicing up your iPhone! Unfortunately, all FRĒ Power products have been discontinued at this time, so we are unable to replace that unit under our warranty. While we try to keep our products around for as long as possible, after an extended amount of time, sometimes we have to say goodbye to our favorites. If you have any additional questions, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be happy to help!
Sincerely,
LifeProof Customer Service Team
Great idea. Not good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for Christmas. He loved it but it broke within 2 weeks. Life proof says they are sending us a new one but we have yet to receive it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Tony,
We’re sorry that your son’s FRE Power case did not make it far into the adventure. That is odd that the status of your replacement case is not clear. If you have not received an email with tracking information yet please give us a call so that we can locate your new case. We can be reached at 1-888-533-0735 and we are happy to help!
Best,
LifeProof Customer Service Team
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case was broken, and the faceplate had the finger reader cover missing, bought a white one the same day and that one ruined my phone
No, I would not recommend this to a friendPhone got wet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I followed the directions to a T!!!! Went to take a picture underwater and phone got wet!!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We are truly sorry that this FRE Power case leaked. We fully understand why this would be disappointing and we assure you that this is not typical with our cases. We definitely want to help out and get a new warranty replacement case lined up for you. Please give us a call at 1-855-419-7418, and we will get that set up.
Best,
LifeProof Customer Service Team
Terrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter bought a Lifeproof case with battery, she tried it out in little water and it would leak and the battery would not at
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Marie,
We are sorry that the FRE power is giving your daughter some trouble. Leaks and battery issues are not typical and we sincerely want to get things turned around for you both. Please give us a call so that we can get more details. If needed, we can easily set up a warranty replacement case for her. We can be reached at 1-855-419-7418.
Best,
LifeProof Customer Service Team
Middle button plastic fell out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited but after a couple weeks my middle button plastic came off so it defeated the purpose of water proof
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Erica,
We are sorry that part of this FRE Power case came off. This certainly is disappointing but we assure you that all is not lost. Thankfully we can easily replace your compromised case through our warranty.
Simply give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
LifeProof Customer Service Team
- Cons mentioned:Size
Great for protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it makes me feel safe with my phone because I'm a clutz . The case has a rubber like lining around the side and a plastic cover for the back. The charger only gives one full charge to my phone though. It is also bulky so my phone isn't able to fit into my armband when the case is in so I have to take it off. It's extremely difficult for me to take off. When I try putting it on, it seems like a tight squeeze so I have to press my weight on it and spend time pressing along the sides of the case to make sure everything snaps shut. This case is great if you never need to take it out, but a bad idea if you do need to remove the phone from the case often due to the bulkiness of the case. The charger required to charge the case has a different type of input for the case. I wish it was the same as the iPhone plug instead. It gets four stars because it does its job well. But a few improvements would be great.
I would recommend this to a friend Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case stated it was water proof not only was it not my phone was completely filled with water, damaged completely.
No, I would not recommend this to a friendNot protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So much for water resistance! The case does protect against drops, however, it allowed water in and ruined my phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Gina,
We are truly sorry that your iPhone 6/6s got water damaged. We realize just how frustrating a broken phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours is compromised. Please feel free to reach out to us at 1-888-533-0735, and we can set this up for you.
Sincerely,
LifeProof Customer Service Team
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever the case is attached to the phone the internet signal is blocked. Will be returning this item.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Keldji,
We're sorry to hear that the FRĒ Power series doesn't seem to working well for you! Our cases don't exactly have a way to block an internet signal, but our friendly representatives will be more than happy to take a closer look. Please feel welcome to reach out to them at 1-888-533-0735, and they'll see what kind of troubleshooting they can do!
Regards,
LifeProof Customer Service Team
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thumb film came off and is no longer waterproof. The whole case was cheaply made.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Adam!
We're very sorry to see that your fingerprint film wore off, and we completely agree that this would compromise the waterproof integrity of the case. Unfortunately, all FRĒ Power products have been discontinued, and we are no longer able to replace them under our warranty. Once again, we apologize for any inconvenience, and we sincerely hope that this experience does not turn you away from LifeProof for good. If you have any additional questions or comments, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you!
Sincerely,
LifeProof Customer Service Team
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced twice now lifeproof says they discontinued bec of reoccurring problems
No, I would not recommend this to a friend