Customer Ratings & Reviews
- Model:
- 77-62546
- SKU:
- 6386812
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the Fre Protective Case's excellent protection and water resistance, finding it easy to use and a perfect fit for their iPhone 11 Pro. However, some customers expressed concerns about the screen protector's susceptibility to scratches and the relatively high price. A few also mentioned issues with the charging port cover's durability.
This summary was generated by AI based on customer reviews.
Worst case ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case has many bubbles! The new design might be the issue but not worth it at all!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi!
We're sorry to hear that you're experiencing some bubbling with FRĒ! The good news is, we have some troubleshooting tips that might help out with that. When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.
If that doesn't help, call us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Had to return twice due to it not being lifeproof.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It failed the water test twice, so I bought another case. Don't waste your time.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ case failed its water tests! Did you know we have a great warranty? We'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Bad case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash case, water immediately came inside and got phone wet.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Eddy!
We're sorry to hear that your FRĒ case isn't up to the our high standards! It's certainly odd to hear that your LifeProof is leaking water. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a case that is functioning properly. Give us a ring at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Too much case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case covers the front which will not work with a screen protector.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Carlos!
We're sorry for any confusion regarding your FRĒ case. If you're looking for an option without a built-in screen protector, we'd suggest taking a look at our NËXT cases. However, keep in mind, FRĒ is our only waterproof case option.
Check that case out right here at Best Buy: https://www.bestbuy.com/site/lifeproof-next-case-for-apple-iphone-11-pro-black-crystal/6387017.p?skuId=6387017
If you have any other questions about our cases, please don't hesitate to reach out to us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Loved LifeProof
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lifeproof was the best full protection phone case for the iPhone, prior to Otterbox.
I would recommend this to a friend Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! I had no issues and love this case. I would purchase again.
I would recommend this to a friendFace recognition doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was extremely frustrated that face recognition wouldn’t work with this case. I read another review that mentioned you can rub off the two sticky dots on the front facing camera and it will fix it. Now it is completely resolved. I wish the case didn’t have an issue right out of the box.
No, I would not recommend this to a friend- Pros mentioned:Waterproof
To Antarctica and back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything it promises to be! Needed a case to take phone to Antarctica and Fré checked all the boxes, including snow-proof!
I would recommend this to a friend - Pros mentioned:Protection
Zero bubbles on screen.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took the plastic off my new iphone 11 and put it right in the case no screen bubbles the case looks great.
I would recommend this to a friend - Cons mentioned:Screen protector
Absolute garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone case you could possibly buy. Included towel for removing dust only leaves dust behind and screen cover material is a total joke. Scratches easily and attracts dust. Never buying another lifeproof case in my life
No, I would not recommend this to a friend