Customers are impressed with the FrĒ Protective Water-resistant Case's excellent protection and waterproof capabilities, frequently citing its effectiveness in safeguarding their Samsung Galaxy S10+. However, many users experienced issues with the fingerprint sensor functionality and the charging port cover's reliability. Some also reported concerns about the built-in screen protector's quality and performance.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 108 reviews
Pros mentioned:
Protection
Cons mentioned:
Fingerprint sensor, Screen protector
Rated 3 out of 5 stars
Great case, but not what I expected.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have owned two other lifeproof cases and comparing this one to them I am kinda disappointed.
First, I want to say I love how slim this case is. That's the main reason I have always preferred lifeproof. It also feels very sturdy in your hands and makes me confident it will easily protect the phone.
That said, the charging port cover does not feel as secure as I remember from previous versions. I'm skeptical it would actually keep water out.
Another thing that's annoying is how much play there is between the built in screen protector and the actual screen. When typing on the phone you can feel your fingers depressing the screen protector. It is going to take some getting used to. So far I found pressing "p" and "q" to be quite annoying especially as sometimes it doesn't register. Swipe to text is not as bad, but I hate I am limited to that option.
I was very shocked to see the front camera lens built into the screen protector was orientiented the wrong direction and slightly off to the left of where it should be. Definitely a major oversight of LifeProofs QA team. After seeing it a quick search of the web reveals many other cases with the same flaw. Makes me wonder what else is overlooked in their final inspection process....or if they even have one. Not sure how, or if, this will affect the use of the front cameras.
The finger print reader.....big fail. I'm not sure who the engineer was who successfully got it to work repeatedly, but they are more skilled than me. I completely understand why they sent 3. The first two was for practice, the third was expected to be actually used. After failing the first two times to get it to separate from the tap, the third was successfully applied. Only for it to somehow slide up after installing the case. My attempt to salvage my last one was a failure. Now I'm left without being able to use a flagship function of my phone. Maybe that gap between the built in protector and the phone was the culprit of it being able to slide?
All in all it seems lifeproof was under pressure to put out a case for the s10+. In turn we got a good product, that could have been great.
My suggestion, orient the front camera cover, trash the stackable fingerprint sticker and build it into the built in protector.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi Jonathan,
Thank you for your candid feedback! We are truly sorry for these roadblocks you're running into with this case.
To start, it's strange that your screen is 'trampolining.' We designed it to lay flush with your display, ensuring a seamless interaction.
The front camera lens was meant to be oriented vertically. It's a spacer that is engineered to accommodate the proximity and ambient light sensors that are underneath the active display pixels.The spacer is intended to reduce the minuscule gap between the device and the screen shield, enhancing device functionality.
Additionally, we cannot support the ultrasonic fingerprint reader through the built-in screen protector. Although this feature isn't compatible with this FRĒ case, you can still use facial recognition and pass codes.
We are currently reworking this case to maximize device functionality. You can sign up for updates on our website, so you'll be notified once it comes back in stock. In the meantime, if you have any further questions or concerns, please reach out to us at 1-888-553-0735 and we'd be happy to chat!
Best, LifeProof Customer Service Team
Pros mentioned:
Water resistance
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Do you really need 360 protection?
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is not a protective case for everyone. If you really need to protect your Samsung Galaxy 10+ against water or snow, this is your best option. The rainbow effect will never leave the screen saver of this case. I tried with baby powder, Zeiss Wipes, alcohol, hair dryer, leave it in a place with good air conditioning and even Windex. He won't leave with anything. You will also find a space between the screen of your phone and the screen protector of this case, which will create a feeling of "Air Vacuum", when you are typing with your keyboard. It is supposed to be a fully enclosed 360 degree case, but the amount of particles and garbage that this case collects is incredible. It is a beautiful protective case, its design is very slim and lightweight. Its buttons are soft to the touch and I had no problems with the clarity in the photos. If you really do not need 360 degree protection, I recommend that you go through the Otterbox Defender Screenless Series and use the Insignia brand liquid protector. I applied two of these to my Samsung Galaxy S10 + and I never had a single scratch or mark on my screen. With Otterbox Defender Screenless Series you will be more than protected against falls and the sound will be better than with Lifeproof Fré (Although it is not bad with this Lifeproof Fré, it is much better with Otterbox Defender Screenless Series). Forget to mention that the grease marks on your fingers will always be in your Lifeproof Fré? I had no problems with the charging port cover. My Lifeproof Fré passed the immersion test by far. I don't know what happens, but despite all this, this case has something that seduces me and makes me always use it above my Otterbox Defender Screenless Series. Ahhh and also above my Lifeproof Nëxt. I think that's all.
No, I would not recommend this to a friend
Cons mentioned:
Case quality, Fingerprint sensor, Screen protector
Rated 3 out of 5 stars
Fingerprint Failure
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had a LifeProof case for the last several years and I was looking forward to using one for my new phone as well. The price has come down a little since I purchased my last case, which was nice, but the quality has also gone down. This case seems thinner and less high quality than the case that I had on my S8+. I do not feel like the piece that opens to charge the phone is as good as the last version of this case. It's always had a "snap" to close and this one comes open so easily, even happening sometimes when I take my phone out of my handbag. It seems like it would not be as water-resistant as it claims considering the piece flaps open randomly. The last case was waterproof and not resistant, so I know there will be some difference, but why make the case worse?! There is a little gap between the screen and the protector that makes a little click noise when I text. It did happen some on my last case, but it didn't bother me too much. This case has even more of a gap, so the noise is annoying. Then there is the fingerprint scan issue. It took me a very long time to get the fingerprint scan to work for this phone. It was incredibly frustrating to set up. I went through 2 of the 3 dots that are included. Finally got it set up, and it would only work half the time I tried to open with my fingerprint. After a few days, the stupid dot shifted somewhat in the case and then started lifting off the inside of the case, leaving my fingerprint unable to be read. I could spend the time redoing the dot, but it was so incredibly frustrating the first time that I don't even want to bother. I hate that I cannot use the fingerprint scan as easily as the S8+ and I wish that Samsung never moved it from the back of the phone. The main reason I wanted this case is the drop protection. I've never had an issue with a cracked screen in the past 5+ years of owning this type of case, so as far as that goes- I would recommend this case. If you cannot get past the possibility of never using the fingerprint scanner again, do not buy this case.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hey, Shanna!
We're sorry to hear about the myriad of issues you've run into with your FRĒ case for the Galaxy S10+. Through extensive customer feedback, we found that the silicone adapters for the fingerprint sensor were difficult to install. We want every customer to be able to use this case with ease, so we've decided to remove the adapters from all future FRĒ cases. Because of that, the FRĒ is no longer considered compatible with the fingerprint sensor on your phone. Please give us a call at 1-888-533-0735 if you'd like to discuss this further. Additionally, if you do run into any issues with that port door breaking, or continued trampolining if your screen protector, give us a ring, and our amazing CS team can get you taken care of.
Best, LifeProof Customer Service Team
Pros mentioned:
Protection
Cons mentioned:
Fingerprint sensor
Rated 4 out of 5 stars
Fingerprint Reader is iffy...
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
First off, it took Lifeproof forever to finally release this case...about a month and a half after the phone released. I have had a Lifeproof case for every phone I have owned in the last 7 years.
This case is everything I wanted...protection from the elements and a built in screen protector. Because Samsung decided to integrate the fingerprint reader into the screen, it presented a new challenge to Lifeproof. How do you have a built in screen protector and keep the fingerprint reader functionality? The answer was a little adhesive circle that you install on the phone prior to installing the case.
I had some issues getting it to adhere at first and ended up having to use another of the circles(they give you 3). Once installed, I reregistered my fingerprints and installed the case per the instructions.
The fingerprint reader works, but it's a little iffy at times. Sometimes it reads with no problem, sometimes it doesn't read...but, I consider it a learning curve for Lifeproof. I'm sure they will improve in future editions if Samsung keeps the in screen reader.
As far as the actual case, it is just as the previous editions of Lifeproof cases...solid all around. Is it worth the $90 that Lifeproof charges?.) That has yet to be determined, but, overall I am completely satisfied.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Fingerprint sensor, Screen protector
Rated 4 out of 5 stars
Good case for work to keep my phone dust free
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I work in construction in a pretty dusty and dirty environment. This case protects my phone from dust and sweat really good. My only complaint is that bubbles form in the space between the built in screen protector and the screen of the phone. Also the fingerprint reader does not work with this case, I have the galaxy 10s+
I would recommend this to a friend
Pros mentioned:
Water resistance
Cons mentioned:
Fingerprint sensor
Rated 3 out of 5 stars
Amazing case with one big problem
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got a great deal on this case. Looks great, seals the phone up for water proofing and has a great fit/feel to it. The qi charging works well too. One major problem- the s10+ fingerprint reader will not work through the screen protector. I use the reader for nearly all my secure access so this is a deal breaker for me. I will keep this case and maybe use it when hiking or something.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about your disappointment with your FRĒ case! That case was not designed to be used with the Ultrasonic Fingerprint Scanner, as the screen protector doesn't allow the necessary screen contact. We'll be sure to get your feedback passed along. If that's a feature that's important to you, we'd suggest checking out NËXT, as it allows for direct contact with your screen.
Best, LifeProof Customer Service Team
Pros mentioned:
Protection, Waterproof
Cons mentioned:
Fingerprint sensor
Rated 5 out of 5 stars
Great protection
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is exactly what I was expecting. It offers great protection of the phone, front and back. Being waterproof is an added bonus. The only downside to the case is the S10's built in fingerprint reader doesn't work with the case. They give you a decal that can be added to the screen to allow it to work, but I have been unable to figure it out. Even with the fact that it basically disables the fingerproof reader, it is still a great case well worth the money
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Fingerprint sensor, Screen protector
Rated 3 out of 5 stars
Good but not great
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Its a good case, and does what it is supposed to. It keeps dust and water out. I couldn't get the fingerprint sensor to work, even with the little tape your suppose to put on it before it goes into the case. Half the time i couldn't get it to stick to my phone, and when i did it was way to visible. So i just went without it. Its a little bulky, and the screen protector on it gets tons of finger prints.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry for any frustration with your FRĒ case. After extensive customer feedback, we learned that the silicone fingerprint adapter was difficult to install. We want our customers to have a positive experience using our products every time, so we’ve decided to remove this adapter. Unfortunately we have concluded that we’re unable to support the ultrasonic fingerprint sensor through FRĒ’s built-in screen protector. For further information about this, please give us a call at 1-888-533-0735, and we can get you helped out!
Best, LifeProof Customer Service Team
Pros mentioned:
Protection, Waterproof
Rated 4 out of 5 stars
Recommend & Will Repurchase
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the third case I've bought for two phones. Worth the price. Will always recommend and repurchase this case. It is definitely waterproof and protects your phone better than any other case I've used. I didn't give 5 stars because the enclosure clips for the charge and aux ports EVENTUALLY do "break". Not break off but stop being able to clamp back. But LifeProof does offer lifetime guarantee and replacement- I've just never gone that route.
I would recommend this to a friend
Cons mentioned:
Charging port, Fingerprint sensor
Rated 3 out of 5 stars
Good idea, bad execution
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Always liked the lifeproof cases and was ready for this one. Fingerprint sensor does not work. Had these little things to put on my phone to make the sensor work but after attempting all 3 of them none of them would stick. Lifeproof has been of no help to me to remedy the problem. Charging port cover doesnt seem to close all the way, it barely latches and makes me think it wont seal properly. For a 90 dollar case i expect the best and this isnt even close to good
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hey there Hrothgar,
It's a bummer to see that you're not loving the Galaxy S10+ FRĒ series so far! The issues with your ultrasonic fingerprint adapters and charge port door are certainly strange, and our friendly representatives would love to further investigate to see what might be going on. Please feel welcome to directly give them a call at 1-888-533-0735, and they'll be more than happy to troubleshoot the problem or even send out a warranty replacement, if that's what it takes to get you back on the path to premium protection!
Regards, LifeProof Customer Service Team
Pros mentioned:
Protection, Water resistance
Rated 4 out of 5 stars
good case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good case. Water resistant and protects the phone well. Dont like the plastic cover though. Its gets dusty and dirty all the time
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
seems really sturdy
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It ain't cheap. Heavy case that feels good in your hand. I've been through several cases (Otterbox and others) and none of them did a good job of store thing my phone. Read that you mean that I have had several phones with lots of cracks as and smashed corners. New phone...new case and so far so good. 3 drops and not a scratch (grandkids watch s lot of videps on it). Could be the best case I've ever owned.
I would recommend this to a friend
Pros mentioned:
Protection, Water resistance
Rated 3 out of 5 stars
lifeproof FrE
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
While the case is very nice, sleek, protective and waterproof it is not easy to use the new fingerprint unlock option on the Galaxy S10+. The option they provide with the thumbprint sticker is not the best option in my opinion.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi, SUBHNTR!
We're sorry to hear that you're having issues with your fingerprint reader on on your Galaxy S10+ FRĒ case. If you haven't already, make sure to remove the screen protector that Samsung automatically included with your device. If that still doesn't help, give us a ring at 1-888-533-0735, and we can try to get you some replacement adapters.
Best, LifeProof Customer Service Team
Cons mentioned:
Charging port, Fingerprint sensor
Rated 2 out of 5 stars
Quality definitely isnt like the old life proof ca
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had several life proof cases on my old phones. Loved them. Got a new phone, got a new case. The quality just isnt there. The flap for the charging port barely stays shut and takes no effort to open it. So I dont trust it keeping out water and dirt. The case comes with 3 circle stickers for the fingerprint scan but they are a pita to get to stick and when they do, it's hard to get them where they need to be. I emailed lifeproof right away and told them the flaws. They are sending me a new case, but they are on backorder til who knows when. And when it does ship, i have to pay the shipping. Which I shouldn't have to due the fact it was poor quality from the day i bought it.
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi MxRider624,
We're so sorry to hear this FRĒ case for the Galaxy S10+ hasn't met expectations set by its preceding cases. We're glad you were able to set up a warranty claim, but we apologize we don't have more details about the timeline for the new case.
Our engineers are reworking this particular case to ensure a better fit for the Galaxy S10+. In the meantime, if you have any questions or concerns, our expert representatives would love to chat. Feel free to give them a call at 1-888-553-0735.
Sincerely, LifeProof Customer Service Team
Pros mentioned:
Protection, Water resistance
Rated 5 out of 5 stars
case
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I will never buy a case unless it's a life proof case. I drop my phone a lot and this definitely keeps the screen from cracking. I even had my phone in my pocket when I stepped into the ocean and the phone worked perfectly fine.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Feels Good
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case fells godd in hand screen seems to have more protection that my Otter box. The only design flaw is the area that goes over the front camera is in the wrong place. Its placed to the left in a horizontal when it should be vertical in the upper right hand corner.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Phone case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case, definitely protects the phone, only negative is the cover to your rear camera scratches easy, as that being main camera on a phone with camera quality as a sales pitch kinda sucks, but for the purpose of protecting the phone itself, there's none id trust more
I would recommend this to a friend
Pros mentioned:
Protection, Water resistance
Rated 5 out of 5 stars
Keeps my phone safe
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I get one of these cases with every phone I get. I am clumsy and it saves my phone from me dropping it along with protecting it while hiking, kayaking, and while at the pool. Great case!
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 4 out of 5 stars
Great case for all the protection
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a fantastic case and I have been a lifeproof fan for years. Need a case to take care of protection as well as waterproofing and everything you could need. This is the case for you.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Fingerprint sensor
Rated 3 out of 5 stars
Great protection but useless for fingerprint scan
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case offers great protection for the S10+. Only issue is if you want to use fingerprint scan on the phone. The film that they give you 3 of does not work at all.
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi Zo,
We're glad to hear this FRĒ case has your vote of confidence, protection-wise, but we apologize you're running into some issues with the fingerprint scanner. Unfortunately, we are unable to support the ultrasonic fingerprint scanner through the built-in screen protector.
Although this feature isn't compatible with the FRĒ case, you can still use facial recognition or pass codes to unlock your phone. If you have any further questions or concerns, please reach out to us at 1-888-553-0735 and we'd be happy to chat!