Customers are impressed with the FrĒ Protective Water-resistant Case's excellent protection and waterproof capabilities, frequently citing its effectiveness in safeguarding their Samsung Galaxy S10+. However, many users experienced issues with the fingerprint sensor functionality and the charging port cover's reliability. Some also reported concerns about the built-in screen protector's quality and performance.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 108 reviews
Cons mentioned:
Case quality
Rated 4 out of 5 stars
Life proof
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have used Lifeproof cases for years now. This time, the quality doesn’t seem as good. The case is peeling and dirt gets inside. The volume buttons also aren’t working properly with this case.
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Ultimate protection case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case provides the ultimate protection from every drop, fall, scratch there is. Easy to install and sleek for the type of case and amount of protection.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Best case possible
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had Lifeproof cases on phones in the past and loved them. I have been using Samsung Note model phones and no Lifeproof cases were available. So with the S10 plus I found my Lifeproof case again. In driving a truck I do drop the phone on the concrete and in puddles during wet weather and with these cases I don't worry about damage. The warranty is amazing as well, it helps offset the price, if you need any warranty claims.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great case!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case fits perfect on the galaxy s10 plus. No issues with it and keeps phone protected.
I would recommend this to a friend
Cons mentioned:
Charging port
Rated 4 out of 5 stars
Slick and functional
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only reason I don't give 5 stars is because the wireless charger has difficulties in keeping devices connected to charge
I would recommend this to a friend
Cons mentioned:
Fingerprint sensor, Screen protector
Rated 1 out of 5 stars
Not worth it for cost
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very disappointed in this "all-in-one" type phone case. The built in screen protector was not very well designed - plastic was too thick to allow fingerprint scanner to work properly (if at all) and huge amount of hideous bubbles kept getting trapped under it (their workaround was to install extra pads under screen...). This actually caused screen images to not be clearly visible during daylight use, requiring tilting phone or covering it to see. Because of its sturdy, rugged design, the ports around the headphone jack and USB-C plug area are so narrow that it would not allow standard plugs to properly seat or make good connections. This case was supposedly fully Galaxy S10+ compatible but was obviously not designed very well. Definitely not the worth its pricetag.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi, Dave.
We're sorry for any frustration regarding your FRĒ case for the Galaxy S10+. When it comes to the ports, we do design our cases to be compatible with the stock charger and headphones, but we can't guarantee compatibility with all third-party chargers on the market. As for the fingerprint scanner, after significant customer feedback, we learned that the silicone adapter was hard to install, leading to a frustrating experience for the customer. Because of that, we've made the decision to remove that adapter from future versions of the case. Unfortunately, we're no longer considering the FRĒ case to be compatible with the Ultrasonic Fingerprint Sensor. For more information about that, please call us at 1-888-533-0735, and we can get you helped out.
Best, LifeProof Customer Service Team
Cons mentioned:
Charging port, Fingerprint sensor
Rated 2 out of 5 stars
Fron Camera Hole, crharging protector, fingerprint
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The front camera hole is in diferent position, original Cellphone is horizontal, the case comes in vertical position and different place, about the cover charging protector, does not close properly, and the fingerprint sensor does not works properly.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
It sounds like you may have received the incorrect case for your device, since none of the features are lining up properly with your phone. We'd suggest reaching out to Best Buy to see if the correct case was sent to you. If you have any other questions about our cases or warranty, please don't hesitate to give us a ring at 1-888-533-0735, and we can get you helped out.
Best, LifeProof Customer Service Team
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Great product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Its slim and not bulky like others cases which I really like very easy to put together
I would recommend this to a friend
Cons mentioned:
Fingerprint sensor
Rated 4 out of 5 stars
Lifeproof
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love my lifeproof case. Downside is, the "fingerprint " feature did not work
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi Tvsaldy,
We're truly sorry you're running into a few issues with this FRĒ case. Unfortunately, we are no longer able to support the ultrasonic fingerprint scanner due to the integrated screen protector. On the bright side, you can always use facial recognition and pass codes to unlock your phone.
Should you have any further questions or concerns, please feel free to reach out to our friendly representatives at 1-888-533-0735, and we'd be happy to help!
Kindly, LifeProof Customer Service Team
Pros mentioned:
Protection
Rated 5 out of 5 stars
great case
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case has protected my phone remarkably. Between boating, camping, dirt biking, fixing things, my phone has gotten wet, banged up, fuel spilled on it, you name it. The case has taken a beating, but still perfectly in tact. The phone is still as good as the day I bought it.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Best protective cover I had it on my s9+ and s10+
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I first had it on my s9+ and it was beast. I work on rootfing so I need it to be really protective with my phone and when I got the s10+ I look forward to get the same case and I must say that I'm not disappoint it so far
I would recommend this to a friend
Cons mentioned:
Charging port
Rated 2 out of 5 stars
Terrible charging door
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case itself is what I expect and love about Lifeproof cases. I've had them for my last 3 phones and have not been disappointed until now. The door that covers the charging port is terrible. I'm on my 2nd case in 10 days and I'm taking this one back for a third and final try. The door is flimsy, it doesn't close all the way, and when/if it closes it won't stay closed. This of course is a dream breaker when you need to rely on the waterproof part of the case. Until they make a fix for this I can't recommend it to anyone.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi Brian,
We're so sorry this FRĒ case has struggled with the charging port door, but they do say third time's the charm. We'd love to offer some great tips and tricks to ensure this charging port door will go the distance this time around. Please feel free to give us a call at 1-888-553-0735, and we'd love to chat!
Best, LifeProof Customer Service Team
Rated 4 out of 5 stars
Great overall case.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After spending 1500 on the 1 tb s10+ I want a case that I knew was good and bought this one. It's been great! The flip cover charger port I feel could be a weak point but it hasn't broken yet and even if it does I'm not concerned there replacement policy is pretty good
I would recommend this to a friend
Rated 4 out of 5 stars
Good cases
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always buy lifeproof cases for my phones,I took my case home and found out that the front camera hole was vertical not horizontal and a bit to the left of the camera ,need to exchange it,annoying for me..
I would recommend this to a friend
Pros mentioned:
Protection
Rated 3 out of 5 stars
good protection
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
this case provides excellent protection but is not my everyday case due to the face that the plastic over the front piece makes those weird oil slick bubbles on the screen
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about your frustration with the screen protector on your FRĒ case! While not present in the majority of our cases, there are certain conditions that may cause this "oil slick" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect. If that doesn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best, LifeProof Customer Service Team
Pros mentioned:
Water resistance
Rated 5 out of 5 stars
Lifeproof Case Works Well
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this case so I did not have to leave my Samsung s10+ on the chair while in the water at the beach. I take it into the ocean with no worries! Great purchase
I would recommend this to a friend
Cons mentioned:
Screen protector
Rated 3 out of 5 stars
just okay
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
no matter what I do, I cant get the bubbles out of the screen. the camera screen is also positioned incorrectly so the front camera pics arent very clear
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi, Mark!
We're sorry to hear that your FRĒ case has been causing you some trouble. Often times, removing the case and reinstalling it will help get everything lined up properly. If that doesn't help, give us a call at 1-888-533-0735, and we'd be more than happy to get you a replacement case.
Best, LifeProof Customer Service Team
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great sleek case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This life proof case adds only the tiniest amount of bulk to my S10+ phone, and for all the protection it affords me... it's a trade off I'm happy with.
I would recommend this to a friend
Cons mentioned:
Charging port
Rated 1 out of 5 stars
Owned many of these over the years and this one is
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Everything about this case seems like it was done the night before, like a junior high kids' term paper done by their drunk parent.
_The case is so uncomfortable with sharp edges that make your fingers hurt. Not to mention, when you open it once with a coin it leaves these sharp plastic shards poking up. I literally cut my finger the first day.
-Weird cut outs that don't match up.
-The charging port door is rubbish and pops open.
I've had about 5 different models of these for my Samsung phones over the years and have loved them all, sworn by them and their customer service has been a dream. All the previous one's have kept my phones up to where I could sale them out right after 2 years. But this one, is absolute garbage. I repeat, garbage...as in I tossed it and bought an otterbox.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hey, Steph!
We're sorry to hear that your FRĒ case has left much to be desired! Thankfully, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-888-533-0735, and we can definitely get a warranty claim started for you.
Best, LifeProof Customer Service Team
Rated 5 out of 5 stars
Best of
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Least expensive , yet probably the best phone case I've ever had. Beats the defender for weight, and still keeps the phone secure