Customer Ratings & Reviews
- Model:
- 77-61512
- SKU:
- 6337316
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are impressed with the FrĒ Protective Water-resistant Case's excellent protection and waterproof capabilities, frequently citing its effectiveness in safeguarding their Samsung Galaxy S10+. However, many users experienced issues with the fingerprint sensor functionality and the charging port cover's reliability. Some also reported concerns about the built-in screen protector's quality and performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fingerprint sensor
Terrible case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this case if you have the s10 plus, took 3 tries to get the fingerprint TV to work then to only have it quit working all together
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mksj73,
We're so sorry you're running into some roadblocks with this FRĒ case!
Unfortunately, because of the built-in screen protector, we no longer support the ultrasonic fingerprint scanner. That said, you can always use facial recognition and a pass code to open your phone.
If it has stopped working all together, we have a great warranty that's calling your name. Give us a call at 1-888-533-0735 and we'll send you a brand-new case along with some maintenance tips that will restore epic protection!
Best,
LifeProof Customer Service Team
Lifeproof warranty sucks
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this case in November 2020. Just recently the lock side button broke. Contacted Lifeproof for a replacement since still under manufacturer warranty. They said case has been discontinued on their website. All they could offer me was 20% off a new case if I upgraded my phone within a year. Really discouraged by the terms on their warranty. Most likely going back to using Otterbox.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mary,
We completely understand your discouragement and are very sorry that we are no longer able to provide support for the LifeProof FRĒ for Galaxy S10+. This is definitely a unique and rare situation, and we will make sure to share your concerns with the appropriate folks for their reference going forward. If we can be of any further assistance, please feel welcome to reach us at 1-888-533-0735 and we'll always do our very best to help.
Kindly,
LifeProof Customer Service Team
- Cons mentioned:Fingerprint sensor
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the fingerprint stickers to stick at all. Returned the next day
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Ashley,
We're so sorry to hear this FRĒ case didn't work out for you. Unfortunately, we are unable to support the ultrasonic fingerprint scanner through our FRĒ case, However, you can still use face ID and passkeys to unlock your phone.
We hope this experience doesn't turn you away for good. We genuinely put forth every effort to ensure our cases will provide some of the best protection available to safeguard your investment. If you have any further questions or concerns, please feel free to give us a call at 1-888-533-0735, and we'd be happy to help!
Sincerely,
lpcst
Not really life proof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Full of dust when I opened I'm pretty sure if dust gets in water will too
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Jimmy,
We're sorry to see that this FRĒ series is struggling with some dirt lately! It is bizarre that debris have been able to infiltrate your case, and we completely understand your uncertainty. Our expert representatives would love to take a closer look to try and troubleshoot the issue, so please feel welcome to give them a call at 1-888-533-0735. They'll further investigate this and solve that dirt difficulty as soon as possible!
Sincerely,
LifeProof Customer Service Team
Trash best buy and lifeproof
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sold case and stated 1 year manufacture warranty. Now manufacture has said they no longer have in stock (even though best buy does) and can't honor warranty. Trash
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Steven,
Sadly, our FRĒ cases for the Galaxy S10+ have been discontinued and we're no longer able to offer a replacement. While we try to keep our products around for as long as possible, there does come a time when we have to say goodbye to our older models. We apologize for any inconvenience this has caused.
Sincerely,
LifeProof Customer Service Team
Does not perform as marketed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Feels cheap and due to plastic screen finger scanner does not work. After purchase contacted support. They told me no longer support the item.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your FRĒ case! We appreciate your feedback about the feel of your case, and we'll be sure to let our design team know about your experience. Because of the FRĒ case's built-in screen protector, that case is not compatible with the Ultrasonic Fingerprint scanner. If that is a feature that is vital to your mobile experience, we'd suggest checking out NËXT, as it allows for direct access with your device screen.
If you run into any other issues, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Case quality, Charging port
NOT THE USUAL QUALITY FOR LIFEPROOF CASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me just say, that this was my 5th Lifeproof case. The first 4 cases were absolutely flawless. That's why I purchased another one for my Galaxys10. I have to say that the quality of this case is poor at best. 1) The charging port door keeps popping open constantly. 2) The headphone jack plug if very difficult to work with. It seems like the hole is out of round, as the screw in cover keeps cocking and wanting to screw in cross threaded. The thicken and diameter of the plug seem to be smaller than my previous cases. 3) The case also appears to be warped, because the phone will not sit flat on the table and keeps rocking while I am texting or scrolling on the phone. This is my 2nd week with this case, and I am going to return it to BestBuy, as these issues are definitely not worth the price. I will have to look to find a different type of waterproof case, as my faith in Lifeproof has been shakin. QUALITY NEEDS TO BE BROUGHT BACK TO THE OLDER STANDARD OF THE PREVIOUS CASES THAT I HAD PURCHASED.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Jim!
We're sorry to hear that your new FRĒ case isn't meeting the expectations set by your cases from the past! The issues that you mentioned are definitely not what we expect from our cases. The good news is, we have a great warranty, so we'd be more than happy to look into getting you a replacement case. Drop us a line at 1-888-533-0735, and we can get that claim started for you.
Best,
LifeProof Customer Service Team
Case will not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a lifeproof case when I bought my new phone. Paid way too much for it. Case from store -- the buttons stopped working. Couldn't wake the phone up or adjust volume. Super inconvenient. Lifeproof replaced it. Replacement case buttons stopped working after a few months as well. They replaced it a again and the 3rd one lasted less time than the previous two. I am not hard on my phone. These cases either have a design or manufacturing flaw. I would never buy one of these products again unless it was super cheap and I only needed it to last for a few months.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with that FRĒ case! We greatly appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. It's unusual to hear about how often your case broke. Please give us a call at 1-888-533-0735, and we'd be more than happy to get you taken care of again.
Best,
LifeProof Customer Service Team