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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 298 reviews

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88%
would recommend
to a friend

Customers are saying

Customers recognize the Fre Protective Waterproof Case's excellent protection and waterproof capabilities as significant advantages, frequently citing its lightweight design as a positive attribute. However, some users experienced issues with sound quality and found the case added some bulk to their phone. A few also mentioned challenges with the headphone jack adapter and screen sensitivity. Despite these drawbacks, many appreciate the case's protective qualities and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 298 reviews
  • Rated 5 out of 5 stars

    Love this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't sure about spending so much on a phone case, then again an expensive phone deserves a good case It feels great in my hand, making it easy to hold, I have the 6s plus that's a big phone to hold as it is so I didn't want anything too bulky, this case does a great job, feels good, looks good, I love the white color Defiantly worth the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case came free with the purchase of my phone. I have always preferred Otter Box cases and still do but thought I would give this one a try since it was free. This case is good however, the sound seems a tad bit muffled when on speaker phone because of the security piece that protects from speaker from water, which is one of the features. It bugs me a little but I did drop my phone in the sink a few days ago while washing my hands. I quickly grabbed it out, then dried it off and sure enough, the case worked like a charm. No water penetrated it so I was very happy with that! I have also dropped my phone several times and the case has protected it every single time.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight
    Cons mentioned:
    Bulk, Sound quality

    Rated 3 out of 5 stars

    Most decent choice out of all waterproof cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifeproof Fre is the most decent choice out of all the waterproof cases. The sound is slightly muffle, but not bad, and there have been no complaints about call quality from someone on the other end of the line. The plastic screen cover is ok since it lays fairly flat on the screen, but I still would prefer bare glass. The case is light weight, but does as bulk to the phone. If you need a waterproof case, this is the best choice.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great. Protects great and is easy to handle. The only two done sides is that the head phone jack sucks to carry around. you don't no how much you use the head phone jack until you cant plug anything into it. The other thing is people cant hear you cause the mic is covered up. I have to unfold the charge port and then they can hear me. That's a bad thing when you use your phone 20 hours of the day....

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Not an everyday case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case does everything it claims to do. This would not have been my first choice of a case but, it came free with my phone so why not. The case is durably and from my testing it seems waterproof. I have submerged the case (with no phone) in water and when it is opened there is not a drop to see. With that said I am always afraid of completing the actual test with a phone in. We used this when we went to the water park or splash pad to ensure splashes would not be a problem. The reasoning for 4 of 5 is I don't think this is an everyday case. I know it is called life proof but, there is baggage that comes with it that makes it a drag. In order to use the headphones you have to utilize their waterproof headphone jack extender. The charging port doesn't fit all charging cables (will fit a standard Iphone charging cord). The jack is annoying to screw in to use and when done to unscrew and if you loose it then you have lost the ability to use the headphone jack. With all this said I plan on picking one up for my mother who doesn't use earphones but, is always pool side. Her last couple of phones have had screens cracked and one was lost to the pool. This case would be perfect for her as she likes to keep it close for all the grand kid photo ops.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen

    Rated 5 out of 5 stars

    Love the feel and look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product after numerous review inquiries. I had the otter box with my last iPhone 5 but I really did not like it because it was just too bulky and would not fit in my pocket , the screen had a gap so you had to press harder and was annoying. This case is way less bulkier yet I feel it has more than enough protection for my iPhone 6 Plus. I really like the look and feel of this case and unlike my last case I never feel the urge to take my iPhone out of its case because it was annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Headphone jack, Screen

    Rated 3 out of 5 stars

    Somewhat defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was able to get this case for free as a promotion when I bought my iPhone. It was a little bit of a pain to get on, but its very secure once it is. I think if you're a really active person this case will definitely protect your phone from water, dirt, and damage. For me the biggest pain was that the headphone jack adapter did not work, so I couldn't listen to music while this was on. Also, I think it makes the screen ever so slightly less sensitive, which makes typing and such a little more difficult. I definitely wouldn't use this case all the time, but if I was going on a trip or somewhere I wanted extra protection I think it'd be helpful.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi ldf7387,

      We’re sorry that the headphone adapter is not working on this FRE case. That’s also a bummer that the built in screen protector is hindering your touchscreen experience. These issues are not normal and we would like to help out. Please give us a call at 1-855-419-7418, and we will be happy to assist in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Protection, but sound without headphones..?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection from all the elements and dropping it from all heights of human sizes, but trying to use it without the headphones for phone calls, is nearly impossible unless you're in a sound proof room, same with the person on the other end can barely hear you even with the speaker on. And the touch screen is a little slow, but that's what you get if you want it completely protected unlike the nuud version, getting only a thin screen protector, which is probably fine unless you have a freak accident and the screen hits like the corner of a table or the ending of a bar or handrail. But I'd rather have a slightly slow touch screen and always having to keep my headphones on me than another broken screen..

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    LifeProof FRE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for free as part of my IPhone purchase of $49.99, this is a really good article that rates very high on protection of the phone, especially water drowning. It's slim and elegant, I thought it would be bumpy like other brands but no is very sleek and fashionable for my daughter.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    LifeProof - Fre Protective Waterproof Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved my phones from water spills a few times. I have dropped my phone on the pavement from 4 feet and did not injure the phone ( I don't suggest trying to experiment). The Banzai blue looks cool and stands out when using the phone around people. Be carful if you use the "mute" on the left side of the case it's kind of tricky. Read instructions about using headphones in order to protect from severe water connection.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Waterproof, Weight
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, little pricey though. But it is waterproof, lightweight, and still keeps the phone feeling thin. It only adds a few millimeters of thickness.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    it works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    effectively makes the iPhone 6 plus waterproof. It doesn't add too much bulk to the device, which is a huge bonus especially compared to the Otterbox cases. Recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son's iphone 6. It has proven to be a great protector. He has had no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great at protecting the phone. I work in an industry where I am on my phone a lot. The biggest complaint is that I hear a lot of people telling me that they can't hear me and my voice is muffled. When I open the part at the bottom, people can hear me better

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    I love this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has been so good for me. I tend to drop my phone a lot and the case has work excellent in protecting my phone. I've never dropped my phone in water but I have taken it with me into the springs and felt fine about doing so. As expensive as these phone are , having a good case to protect it is a must. Therefore I highly reccomend the life proof case.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the phone from water which is awesome! Unfortunately the cord that came with to screw into the headphone jack is really short and flimsy, it's an inconvenience. The cord that came with the iPhone 6 case was a lot longer and more durable.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case, it has protected my phone from water, rain, throws, falls, etc. The only issue I have is with the sound when I am using the phone on a call, the receiving end says I am low but I got used to it and talk louder now.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Best life proof IPhone cover.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift received for my IPhone purchase. The life proof cover has worked wonders for my IPhone. Since I personally enjoy taking soaks, I can enjoy reading on my iPhone without worrying about my iPhone getting wet. Also my iPhone screen is protected from breaking should I accidentally drop my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has saved my phone on many occasions and was free with the purchase of my phone

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Good case, water proof as advertised !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did the watertight check by submerging in a bowl, works as good as advertised. Good case, slim, good grip. The only negative is some headphones we had couldn't make it through the cutout for the headphone jack (too deep). This white one is easy on the eyes.

    I would recommend this to a friend
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