Customer Ratings & Reviews
- Model:
- 77-85512
- SKU:
- 6471454
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers highly value the great protection and quality of the FRĒ Series Hard Shell case for Apple iPhone 13 Pro Max, frequently praising its waterproof capabilities and ease of use. However, some customers expressed concerns about the screen protector's susceptibility to scratches and the impact on Face ID functionality. The price point was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
Life proof
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced twice because of back camera glass issues.becomes cloudy within a week or two of using.it’s now a $100 paperweight
No, I would not recommend this to a friendFully Enclosed Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case was great until you are talking on the phone and everyone keeps say you sound like you in a fishbowl I can’t hear you!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you were having some trouble with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. If you haven't returned your case yet, we'd suggest removing and reinstalling it. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers, microphones, and proximity sensors. If that doesn't help, give us a call at 1-888-533-0735, and we can get your LifeProof replaced.
Best,
LifeProof Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Face id
Good product but has its faults
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My job is very physical ive broken the back camera on other phones multiple times. This case does protect against stuff like that. It has been the best case for protection. Since day one my face id does not work in the case. It works just fine if i remove my phone from the case. The front camera in the case i noticed is cloudy. To take nice pictures i beed to remove it. Magsafe charging isnt very consistent in this product as well. If you need a case like this because you’re in constru or other physical labor iobs this is what you need.
I would recommend this to a friend - Cons mentioned:Price
Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is over prized. You can get one for way cheaper
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, Chuck!
We're sorry to hear about your disappointment with your FRĒ case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our amazing warranty that covers your LifeProof. If you do run into any issues with your case, feel free to call us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Do not waste your money $80 down the drain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst case ever by life proof very disappointed. I have always been a loyal supporter due to quality of past cases but this fre case does not protect your phone , water leaked in the moment I submerged the phone in water for a pre- test
No, I would not recommend this to a friendNot for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it the day it was delivered. The touchscreen was not responsive and made clicking sounds. Also not a fan of the smooth back of the case. Seemed like a cheap 3rd party Amazon product.
No, I would not recommend this to a friendIPhone Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to keep phone dry from water splashing from pool. expected phone to remain dry. Phone was not damaged. expectations were high considering the cost of casse.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .You're not wrong to expect the very best waterproof protection from the LifeProof FRĒ, and we're sorry things haven't gone down as either of us expected. Glad to hear that splashing didn't cause any major problems for your iPhone, but let's definitely get things sealed up properly with a brand-new warranty replacement to make sure you're good to go moving forward.
You can set things in motion through the link below, or feel free to give us a ring at 1-888-533-0735 and we'll be glad to help!
https://www.lifeproof.com/en-us/warranty-begin
Best,
LifeProof Customer Service Team
Poor design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water was able to get in on the first try in the water. The good thing the water did not damage the phone. I made sure to seal it and put the case on properly
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ case isn't living up to the our high standards! It's certainly odd to hear that your LifeProof is leaking water. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a case that is functioning properly. Give us a ring at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Dont let you wireless charge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this case and it is not leting me wireless charge my phone. So if you thinking about getting it dont get it at all
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! While that case is compatible with Qi charging, we've found that some chargers work better with our cases than others, and a different charging base may yield better results for you. If you continue having trouble, feel free to call us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until the rubber seal that makes it waterproof fell out and would not go back in
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your FRĒ case! Keep in mind, that seal is designed to be removable for cleaning purposes, though it shouldn't be overly difficult to re-seat it in the case. If that case is giving you excessive trouble, please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Crappy Case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! Falls apart and its not water resistant like it says
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .What's going on with your current LifeProof FRĒ that it doesn't seem to have been able to withstand the pressures of protection?! The case most definitely was engineered to keep that pesky H2O at bay, so feel free to give us a call at 1-888-533-0735 and we'll be glad to help make sure your iPhone is sealed up nice and tight going forward with a brand-new warranty replacement!
Best,
LifeProof Customer Service Team
Not worth it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case felt cheap. And for the price it wasn’t worth it. Returned.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .We're sorry to hear the LifeProof FRĒ wasn't quite to your liking. We actually put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will be among the very best available, so it's disappointing to learn this one missed the mark with you. But we do hope you've landed on something you're happy with and that you'll keep us on your radar.
If we can ever be of any LifeProof assistance down the road, just give us a ring at 1-888-533-0735 and we'll always be happy to help!
Best,
LifeProof Customer Service Team
Phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made all my calls sound muffled and showed terrible glaze over phone screen
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers and microphones. If you continue having issues, please don't hesitate to reach out to our Customer Service Team at 1-888-533-0735 or though the link below.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, the charging port cover broke within 2.5 months of use.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .We're sorry to hear the charge port cover of your FRĒ case is having such structural struggles after less than three months on the job, but it won't be a problem for us to help seal things back up with a brand-new warranty replacement!
https://www.lifeproof.com/en-us/warranty-begin
Best,
LifeProof Customer Service Team
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dislike hard to use phone when it this case will never buy again
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! We'd love to hear more details about the troubles you're having to see if we can get you helped out. Feel free to call us at 1-888-533-0735, and we can look into this for you.
Best,
LifeProof Customer Service Team
Not for Adults
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big and bulky but couldn’t see clear behind the screen.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not great at all, transparent cover is not good
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you're not happy with your FRĒ case! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts along to our design team. Feel free to call us at 1-888-533-0735, and let us know where we may have fallen short.
Best,
LifeProof Customer Service Team
Okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fits my phone tightly and the volume and power buttons are hard to press, otherwise very sleek and pretty case. the plastic screen protector is nice as it fits tight and doesn’t interfere with my texting our touch screen.
No, I would not recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Face id
Great protective case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is amazing and protects my phone like a charm! The only issue i have is face id not working sometimes! I have to wipe off my screen 6 times a day just to use face id!
I would recommend this to a friend - Pros mentioned:Case quality
Prettygood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like how compact the case is, sleek and very good looking
I would recommend this to a friend