Customers have good things to say about the Next Case's protection, slim design, and ease of use. Many appreciate its lightweight and form-fitting nature, making it comfortable to hold and use. However, some customers expressed concerns about the case's durability and water resistance. A few also commented on the price point.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 223 reviews
Pros mentioned:
Design, Protection
Rated 2 out of 5 stars
Volume button not functional
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I wanted to love this case. I felt like it was truly protecting my new phone. It was cute and had a clear back so you could see the rose gold phone color, but the volume button didn’t work. It was a twist button that wouldn’t flip the silent button. I first noticed after I bought it, when I had to take the case off in order to put my phone on silent for work. This became a major problem so I had to return it. Maybe this was because it was really made for the 7 and I’m assuming they still had the larger button? I bought an 8 and it said it was compatible with both. Additionally, it was a fairly large case which made my phone seem much larger than it actually was. Honestly though, I would’ve kept it if it weren't for the volume switch issue.
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Cactus Rose
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hey Sportsfan13,
We're sorry to hear that you were experiencing an issue with your LifeProof case lining up with the mute ringer, and that you felt returning the item was your best option. Although this NËXT series is compatible with both the iPhone 7 and the iPhone 8, the case does have to installed very specifically in order to work seamlessly with the device. Had you contacted us, we would have been happy to help you align the case perfectly on your phone, but we also understand your decision to go in a different direction. If you ever face any LifeProof questions in the future, please feel free to call our friendly representatives at 1-888-533-0735. They're always glad to provide assistance!
Warmly, LifeProof Customer Service Team
Pros mentioned:
Design
Rated 5 out of 5 stars
Awesome case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Life proof does it again! Great case and I love the new design
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great Product!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Protects my phone massively from any damage, great product.
I would recommend this to a friend
Rated 3 out of 5 stars
Stylish, sleek cases, bad design for ringer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The good: Thin, slick and strong enough to protect my white IPhone 8.
The color I bought blends very well with my IPhone 8.
The bad and very bad...the design to turn off/on the ringer button is terrible.
It someone looking for thin. sleek cases and don’t mind to splurge some $$ and can work or overcome design deficiencies of the ringer part, then go for it.
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Beach Pebble
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Dear JaneMA,
Sorry to see that your mute switch seems to be spoiling your experience with the iPhone NËXT! Unfortunately, this particular case does have to go through a very specific installation process in order for that mute switch to work seamlessly with the iPhone. Not to worry - our LifeProof Lifeguards are ready to save you from any more frustration! Just blow the whistle and call them at 1-888-533-0735, and they'll dive in for the rescue with some troubleshooting tips. Additionally, please feel free to follow the link below, which includes an installation video for further assistance!
This reviewer received promo considerations or sweepstakes entry for writing a review.
...it will NOT stay snapped closed on my iPhone 8. I had a life proof case along time ago for my iPhone 3S, and it was terriffic. My slippery new iPhone 8 needed the same kind of protection. I should’ve returned the case the first day, when the corner of the case wouldn’t stay shut. The case was unbelievably difficult to install, and I assumed it would stay put that much better for having such a snug fit. Now, barely 3 months later, the entire upper half of the case will not stay shut.
Lifeproof’s warranty submission form is among any industry’s best, being super easy to file, and very accessible. However, after paying nearly $80 for this case not three months ago, I’m a little salty about paying six dollars’ “handling” fee to replace my defective case. Not sure if I’ll use Lifeproof or Otter again.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hey Smitty,
We're sorry to see that this NËXT case is having trouble sealing together! This is definitely odd, and we're glad that we already have a replacement case headed your way. Understanding your frustration towards the shipping and handling fee associated with our warranty program, our primary goal is to make sure that your iPhone will be well protected going forward, and we are merely trying to work together to achieve this end. Although we are more than happy to take on the responsibility of the replacement case itself, we do feel that the cost associated with getting it to you is a modest investment to help maintain the security of your device. If you have any additional LifeProof questions, please feel welcome to call our friendly representatives at 1-888-533-0735. They'll always do what they can to help out!
Best, LifeProof Customer Service Team
Cons mentioned:
Price
Rated 5 out of 5 stars
Worth
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Worth every penny....expensive but serves its purpose
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Seaside
I would recommend this to a friend
Cons mentioned:
Case quality
Rated 4 out of 5 stars
Good case but pricey
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great looking case, but the rubber casing around it started to peel off after 6 months of use. Thankfully there is a lifetime guarantee so I was able to get another case from the company for the $5.99 shipping fee.
I would recommend this to a friend
Rated 5 out of 5 stars
I have purchased similar cases in the past and hat
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have purchased “life proof” cases in the past and have always been very satisfied. When old one finally gave out I decided to replace it. Best Buy and their policy of standing behind their products is as good of a product support program as I have seen.
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Beach Pebble
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Great protection
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I dropped my phone the other day and it did a great job protecting it. The only reason for 4 stars is because the case doesn't fit 100% back to normal after only 1 drop. But that's also why I love the lifetime warranty!
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Seaside
I would recommend this to a friend
Rated 4 out of 5 stars
Good
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case. Just had a problem with the volume button
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Seaside
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Dear Yaya,
Yikes! We're so sorry to hear that your NËXT case isn't letting you turn it up! We would love to grab a few more details to see if there is any way that we can help, so please feel welcome to call our friendly representatives at 1-888-533-0735. They'll do whatever they can to fix things up!
Warmly, LifeProof Customer Service Team
Pros mentioned:
Protection
Rated 4 out of 5 stars
Replacement case
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was just looking for something different. I liked this sleek, see-through clear gel type case. Looks great on the phone and provides some protection.
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Beach Pebble
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Best phone case I've ever owned
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I absolutely love this case. Great protection without adding a lot of bulk to the form factor of the phone.
I would recommend this to a friend
Rated 5 out of 5 stars
Great case!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The LifeProof - Next Case for Apple® iPhone® 7 and 8 - Black Crystal does a great job. We got my son the iPhone 8 and wanted it protected. The case is slim, light...but gets the job done.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Very good all around case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The case feels good in your hand. It does not feel like it will slip. Very easy to put on.
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Seaside
I would recommend this to a friend
Pros mentioned:
Design
Cons mentioned:
Case quality
Rated 2 out of 5 stars
A little disappointed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Normally Lifeproof is my go to case. Unfortunately after just a couple of months the rubber bumper around the edge and the screen has started to delaminate and pull away from the harder plastic portion of the case. it’s too bad because i love the low profile and style. This is the second of this case to have these issues. Given the expense I wont be getting another.
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Beach Pebble
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hey Review,
We're sorry to hear that the rubber on this NËXT series is starting to pull away! It sounds like it might be having trouble committing to fully protecting your iPhone, and our matchmaker representatives would love to set you up with a replacement. Please feel free to call them at 1-888-533-0735, and they'll find you a brand-new case that isn't afraid of any obligations!
Sincerely, LifeProof Customer Service Team
Pros mentioned:
Protection
Rated 4 out of 5 stars
Solid case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Case works great and has protected my phone the few times I have already dropped it. It is a little slick or smooth. Otherwise, a good buy.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Durable and good quality
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a solid case and choice for those looking to protect their investment in an expensive iphone X. Besides the transparent plastic case (it's a durable plastic) it has a grey rubber side all around that you can see in the pic. A little ugly so if you care about that may be a reason not to get. However, I was mostly interested in making sure my phone doesn't break so that was worth it for me.
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Beach Pebble
I would recommend this to a friend
Rated 4 out of 5 stars
Bought as a gift
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for my wife who placed it in a pocket for work and after about two months the rubber on the sides came off and apart. I submitted a inquiry through life-proof and got a replacement at no charge. She has not had the same issues.
***Also do not put your phone in water with this case. We did and lost a phone and was not covered by Life proof or Apple care!
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Cactus Rose
I would recommend this to a friend
Cons mentioned:
Case quality
Rated 4 out of 5 stars
Decent protection
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This reviewer received promo considerations or sweepstakes entry for writing a review.
If you plan on taking your phone in and out, i dont think the case is ideal, but it is a good case if you leave it in.
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Seaside
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
This case has held up very well.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
A little hard to push in the turn on button, but this case has protected the phone through several falls.
This review is from LifeProof - Next Case for Apple® iPhone® 7 and 8 - Seaside