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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 223 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers have good things to say about the Next Case's protection, slim design, and ease of use. Many appreciate its lightweight and form-fitting nature, making it comfortable to hold and use. However, some customers expressed concerns about the case's durability and water resistance. A few also commented on the price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 223 reviews
  • Cons mentioned:
    Water resistance

    Rated 3 out of 5 stars

    Ok but not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case leaves the front of your phone vulnerable to water, dirt, breakage, etc. Not sure how it can possibly be "water and dirt resistant" as advertised when the entire face of the phone is exposed to the elements. Returned for a case that completely encloses the phone.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Daisy,

      We sincerely apologize about any miscommunication surrounding our NËXT series! The NËXT is intentionally designed to keep dirt and snow out of the most important parts of your phone (such as the charger port), as well as protect your device from intense drops. Additionally, the NËXT is our first non-waterproof case, as the website states, and incorporates screenless technology to allow users to directly interact with their phone display. Regardless, we're glad to hear that you found an option that works better for you, and should you have any further LifeProof questions, please don't hesitate to call our wonderful representatives at 1-888-533-0735. They'll be delighted to assist you!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case looks really good on the phone. But the back is very slippery, and the case is creaks.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there PirateSkevi,

      While we're glad that you're pleased with the NEXT style, we definitely don't want you to have to deal with any scary creaks! Sounds like there could be a misalignment issue going on, and we definitely want to help out. Please feel welcome to call our awesome representatives at 1-888-533-0735, and they'll gladly troubleshoot the problem with some installation tips and tricks!

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box reputation for protecting cellular phones is well deserved. The double shell gives great protection. The only issue is that they no longer offer screen protection in this case so I needed to add a zagg glass screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Protects phone perfectly! Great price!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects my investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always used lifeproof cases to protect from accidental drops and falls. Holds up well to the daily grind - maybe not as pretty as the cheap cases-but when it falls on the floor- my phone and screen won’t shatter

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Worked well until it got hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this at Christmas time for an iPhone 7. It fit well and allowed great functionality. This summer left my phone on patio while I was in pool. The case pretty much melted away. And fell apart. Phone was not hurt but case had to be replaced.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear MrsR,

      While we're sorry to hear that this NËXT series made the ultimate sacrifice, the fact that your phone survived definitely turns this story into a happy tale! It sounds like that case has already been replaced, and we're glad that your protection is back up to peak levels. Should you have any further questions, please don't hesitate to call our LifeProof Lifeguards at 1-888-533-0735, and they'll dive in to save the day!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case for the iPhone 7! I’m very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    stylish and durable iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to several stores before I found this iPhone case for my iPhone 8. The case is durable, stylish and looks great with my new phone. Wishing I had started at Best Buy first-but happy to have this eye catching case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth every penney.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third life proof case. The company has an excellent warranty service. When we had a problem, they helped right away. The phone has never had any damage after being dropped. The case has always protected it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Well- Not Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish they had more color options but overall a good case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case without the bulk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually carry my phone in my back pocket. My case needs to be strong enough to protect my phone from bending, minimalistic to not add too much bulk or weight. This case strikes the right balance for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifeproof is fantastic. I just wish that it had a screen protector

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Chelle,

      Glad to hear that you're finding the NEXT case "fantastic!" We apologize about any disappointment caused by the lack of a screen protector. The NEXT is one of our screenless designs, allowing for direct contact with the touchscreen. If you have your heart set on a screen protector, we would recommend our FRĒ series, which does have integrated screen protection. Please feel free to check it out by following the link below, and reach out to us at 1-888-533-0735 with any further inquiries!

      https://www.bestbuy.com/site/lifeproof-fre-protective-waterproof-case-for-apple-iphone-7-asphalt-black/5578870.p?skuId=5578870

      Regards,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Super Slim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how Slim it is! It is not Bulky at all! It is good to note that it does make your phone bigger length wise. It will add on to the sides, so if you have small hands, it might be hard to hold.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case looks good. But doesn’t seem to fit as snug as it should.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi again, PirateSkevi!

      Sorry to see that you're having trouble with two NEXT cases! The NEXT has to be very specifically installed in order to fit seamlessly with the iPhone, but as we said in the other response, our support team is happy to help! Just ring them up at 1-888-533-0735, and they'll get that case to match perfectly with your device in no time.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phone cases are the best protection for the money spent. We have tested them through everyday life and have only lost phones that were not in Lifeproof cases. They are the real thing.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best Lifeproof case ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim like phone! Great case. Stylish. Just the case for the active person from high school to the working person to the retired person. I highly recommend this Next Case from Lifeproof!

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 3 out of 5 stars

    Nice case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice slim case. Like the clear back so you can see color and logo on back of phone. Hard to get off phone and one corner does not stay firmly latched.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey cmbtcb,

      It's great to hear that you're loving the slim style of the NËXT series! Our apologies that you're struggling with the case application, but don't worry - our expert representatives are here to help! Please feel free to check out the link below to watch the NËXT installation video, which will offer some handy tips and tricks that should help you align that case perfectly with the iPhone. Take a look, and if you would like any further assistance, please don't hesitate to call us at 1-888-533-0735. We'll always do what we can to help out!

      https://www.youtube.com/watch?v=dGlymtJzXmY&feature=youtu.be

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    good case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case is sleek and slim. the only thing that I don't like is the out part breaks apart and I ended having to call life proof twice since it comes apart fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed a new IPhone 8 case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new IPhone 8 case for my daughter's phone. She wanted a clear case to be able to see IPhone Gold color. She loved the Aqua trim and better gripping.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    The rubber began to peal in 7 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the case at first but in a few weeks dust began to build inside the back cover and then the rubber on the outside began to peel and the seal around the screen shortly after.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Dave,

      Uh oh - looks like trouble in paradise for this NËXT series!

      We're sorry to see that the rubber on this unit didn't quite hold up to expectations, but not to worry - our handy representatives know just how to fix things up. Please feel free to call them at 1-888-533-0735, and they'll send out a warranty replacement. You'll be back on track to stress-free device security before you know it!

      Best,
      LifeProof Customer Service Team lifeproof

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