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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 325 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers appreciate the great protection and sleek design of the Next Case. Many find it lightweight and easy to use, while some mention concerns about the fit and the case's durability over time. A few customers also noted that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 325 reviews
  • Cons mentioned:
    Waterproof

    Rated 3 out of 5 stars

    good case, but pricey, here's why...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is very good on this case. Yet I was angry to notice that all the engineering was waisted on this design due to one small area where water can still get it. The underside of where you flip open the waterproof cover to charger your phone has an extremely poor seal design. There is even dirt from my pocket inside the case, which shows it is not waterproof...

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Joe1,

      We apologize about any confusion surrounding this NËXT case! The NËXT is actually engineered to be one of our non-waterproof designs, and isn't intended to protect your iPhone from liquids. The case sports one of our screenless styles, providing full access to your brilliant display while also safeguarding your device from dirt, snow, and intense drops! If you're seeing debris get through the barriers on the unit, our friendly representatives will be happy to straighten things out with a quick warranty claim. Just give them a call at 1-888-533-0735, and they'll send you a tough new replacement in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey, but if it does what it is supposed to do then over time it will be well worth the price paid for it!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Silicone bumper around case didn’t last a month before the glue gave out and it fell off. I had to cut a large section of it on both lower sides. Case pops open ever so often when it is dropped constantly making sure case is snapped together properly.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey BigChi,

      Yikes - this certainly doesn't sound like the epic experience that we had in mind for this NËXT series! We apologize that your case has been stuck on the struggle bus, but not to worry - our handy representatives have a quick fix that should straighten things out. Please feel welcome to give them a ring at 1-888-533-0735, and they'll be thrilled to get you back on track to seamless device security as soon as possible!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    It Sucks!! Don't Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this & within 3 months the black rubber began to lift. I send it to LifeProof under the warranty and they sent a new one. 3 months later it happened again, the black rubber began to lift.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Idalia,

      This definitely does not sound like the awesome experience that we envisioned for the NËXT series! We're very sorry to see that you've had some bad luck with not one, but two of these cases. Not to worry - our handy representatives have a quick fix up their sleeves! Feel free to give them a ring at 1-888-533-0735, and they'll get things straightened out again in no time at all!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    This is my fave LifeProof to date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case to pair with my iPhone 8 Plus beacause I liked the clear back, the rubber grip on the sides and the fact that it was a decent protective case in a slim profile and made by a well known company. Probably the best life proof Ive personally owned, a mix in between the nuud and fre. I love that I can use a tempered glass on the front. That said, I'm not sure about some of the materials this case is made with. My particular case's silent switch button is seeming to fail already and I haven't had the case that long and for the price ($70) I expect better quality for a phone case. Im returning mine for something better made.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there Dro83,

      We're so excited that the NEXT is your favorite LifeProof so far! We completely understand your hesitation at the mute switch, and we apologize that it's struggling a bit. The case does have to be specifically installed for that ringer switch to work seamlessly, but feel free to call our expert representatives at 1-888-533-0735, and they'll go ahead and troubleshoot the problem for you! We're confident that this NEXT can deliver on the quality that you expect!

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great case for kids or slippy hand user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. I can contest that it does work. My wife drops her phone all the time. Other cases I still had to replace the scene. This case I haven't yet. Do recommend the high end screen protector to go with it due to its an open face. One down side is getting it apart to place phone in but once started use the tool that came with it and work the edges up. It will finally come apart.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Awesome case - too pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection, fairly thin case but very pricey. I like that it doesn't come with a screen protector, I use a glass screen shield anyway. But they should reduce the price because it doesn't provide screen protection. Nice looking, nice feeling case.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good case! I took a star because it’s really hard to get on and off, plus a little slippery. Overall I think it does a good job of protecting my phone. It’s slim and not heavy but I did have to buy a separate screen protector because it does not come with one. I love that my phone color shows through the back or that I can put a picture in it to make the case one of a kind!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Waterproof

    Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case to protect against drops and covers power plug in but is not waterproof. Phone is supposed to be water resistant though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Fit

    Rated 4 out of 5 stars

    Good full coverage protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a case that would offer the most protection but still have good access to the screen. So far I'm satisfied with it. This case is not too bulky and I like the phone silence toggle. It's a pretty tight fight so I had to be sure to get the case snapped tight. All in all I like it and I'd buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Protection

    Rated 5 out of 5 stars

    Protect Your Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had Lifeproof for our daughters before and always use it when traveling. These phones are so expensive now that you want to make sure it stays in near new condition when trading in. Lifeproof protects it AND now it looks good with a slim profile. If you have a kid, you need a Lifeproof.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case-don't drop, though

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the attention to detail regarding dust protection-the area around the camera is prone to scratches with other cases. This one provides a dust proof seal around the camera. The clear plastic scratches noticeably rather easily so I would say this case isn't for people who have repeated issues with gravity. The bumper around the entire case makes holding a phone this big feel secure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Case is not bulky and it seem to protect very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case I wanted to purchase was not available so I am trying this one. So far, I like the protection and how easy it is to clean. It seem to work well for me. The protection design seem to account for drops and falls well.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    Stylish and durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case fits perfectly looks really sleek. Dropped my phone with this case And my phone was fine Got a little ding on the case but did what it was supposed to do!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    Great Next case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my wife and she really loves it and has a Sleek design but yet offers a lot of protection!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love this iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. It is very stylish on the phone. My son and his girlfriend both have one and I liked it better than other cases because it’s not bulky in your pocket or purse. I’ve dropped it a couple times and it’s still in perfect condition.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Waste of money!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on 12/27/17. I have everything that came with the case and my receipt. I tried to register my case with LifeProof but they told me I didn’t need to because it is not a waterproof case! Now my case is falling apart and I can’t get it replaced! I have tried multiple times to go through the LifeProof webpage and because it isn’t waterproof they won’t help me! So their LifeProof warranty is worth 0! I should have bought s cheap case and Judy replaced it when needed rather then trusting this company! They used to be s good company. I had s LifeProof case on my original iPhone and never had an issue with the case or company. But now that they are a big company they no longer seem to care about the product or customer. The rubber is coming off if the case and s small plastic part is missing from area where the port door is. Also people can’t hear me when I talk to them with this case on it so it covers the speaker somehow. I tried to leave an amazon review and somehow LifeProof is blocking reviews of this case. Bad business practice. Please don’t Waste your money.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there Familyof5,

      We're sincerely sorry to see that your experience with this NËXT series has been so disappointing. We're not entirely sure where the miscommunication came from, but rest assured, our friendly representatives will be more than happy to issue you a warranty replacement to rectify the peeling rubber. Our one-year warranty is valid on all of our products, since we believe in keeping protection at its best for as long as possible. Please feel welcome to directly call us at 1-888-533-0735, and we'll get a claim started right away!

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection, Weight

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case and it is a very lightweight case,and good protection for your phone, the cactus rose color goes really well with the gold phone. My wife said that it is a little slippery on her phone and it seems to have the appearance of some moisture inside the cases so she wanted to try a replacement case

    I would recommend this to a friend
  • Cons mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Lifeproof NEXT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case it is a clear case cause I have a sticker on the back of my phone and I still can see the sticker and it's protected. It's better then the Lifeproof case you can hear the person on the other end plus they can hear you with no problems only thing is it's not waterproof.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Does it’s job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still early to tell. And I haven’t dropped my phone yet. Design works well. Looks clean.

    I would recommend this to a friend
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