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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 50 reviews

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78%
would recommend
to a friend

Customers are saying

Customers regard the NËXT Case for Samsung Galaxy S9 as offering great protection for their phones, with many comments praising its ability to safeguard devices from drops and other damage. However, some customers found the case to be larger than expected, preferring a slimmer design. The case's protective qualities are a significant positive aspect for buyers. A few customers felt the bulkiness of the case detracted from its overall appeal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 50 reviews
  • Rated 4 out of 5 stars

    GREAT case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this is waterproof-my phone goes to the lake with me. The unique camera opening means my pictures are clear even in a waterproof case. The clear case is crystal clear, not opaque like some others , so the color of my phone is visible. It loses a star because the charging and earbud ports are a little hard to open .... but that's what makes them waterproof. EVERY phone I own from now on will have one of these.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Haven't dropped it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third Lifeproof--a couple for iPhone and now for S9. Case is protective and somewhat sleek, which is what I wanted. Feels comfortable and secure in the hand without feeling sticky. Case will hopefully earn a 5☆ rating if ever dropped and tested by the fall. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Case size

    Rated 4 out of 5 stars

    Cool case a tad bulky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my favorite lifeproof case. I thought it would be more slim than it is. It fits really well, seems really durable, but it is just big and bulky.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Overall Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love just about everything with this case! Pros - slim formfactor, clear body, durability Cons - Headphone and charger jack covers

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Solid Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is well made and provides solid protection against bumps and falls. With the curved screen edges on the S9 I expected the case would either get in the way or not offer any protection; the engineers at LifeProof figured out a way to offer good protection to the screen while still maintaining visibility and accessibility to the edges.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slim case for a good feel.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't dropped the phone yet and don't know how well it will be protected in such an event. But the case is slim and feels good in hand or pocket. Took some effort to get the case on the phone even though I was using the key it came with.

    I would recommend this to a friend
  • Cons mentioned:
    Case size

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LifeProof - NËXT Case for Samsung Galaxy S9 - Black Crystal Phone case design is strong but very large, I suggest you goto store to see if it will work for you. Do not purchase online if you want a slim case

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Lightweight and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a pretty so called solid case. Does a nice job of keeping the elements away from my phone while still making it look thin, sleek, and attractive. The only thing I wish was different is that there is no cover for the screen. The case edges by the front of the screen should be a little more raised so if you place your phone face down, the screen won't make contact with the surface and risk getting scratched or damaged. This is easily remedied by installing a screen protector on your phone while still using this case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Case is great. It is simple yet it looks cool and does its job. Gave it four stars because the asking price is ridiculous.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Save phone from water damage!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for one that has worked great for a couple years. The original saved my husbands phone from water, sand & being dropped several times. Liked it well enough to buy a replacement after the original started showing it's age. Got our money's worth.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very highly recommended protective case for all!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for great protection for your samsung phone without the bulk and expense. Also being clear it shows off the pretty colors through the case itself. I highly recommend this Lifeproof case for anyone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rubber edges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is a concern. The rubber edges separated, lifeproof was great with the exchange, but I was annoyed to call or a replacement

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Whammy,

      While we're bummed to hear that this NËXT series ended up retaining damage in the line of duty, we're glad that you already have a replacement headed your way! Rest assured, we're positive that this brand-new NËXT should keep your Galaxy S9 stylishly safe for a long time to come. If you have any future inquiries, please feel welcome to direct them to our friendly customer service team at 1-888-533-0735, and they'll always be thrilled to help out!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Adequate Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life Proof case does just that for my 13 year old son. It offers great protection for the phone, as he is prone to dropping it. No scratches or damage to the phone. Great case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Resilient to dropsies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifeproof? More like wife proof. My wife drops her phone all the time and this case has saved me from needing to buy her a new phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it works bettetr than i expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went out an d bought the s 9 Samsung phone. the problem is because the glass is curved the protective covers do not want to stay on. but with this case it seems to keep the covers from falling off plus ive dropped the phone a bunch of time and I have not damaged the phone. if your going to go out and spend almost 1000 dollars for a phone I would highly recommend this case. remember the insurance deductible is 200 hundred dollars for a s 9 phone.only 1 accident and you have paid for then case

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for protection however too bulky side to side for my hand to grip comfortably

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Amy04,

      We're sorry to see that this NËXT series feels a little too bulky for your preferences! Although we do our best to keep our designs as streamlined as possible, we do like to keep around a few extra layers to ensure maximum protection. After all, the security of your device is our number one priority!

      Should you have any additional questions going forward, please feel welcome to call our wonderful representatives at 1-888-533-0735. They're always delighted to help out!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 1 out of 5 stars

    Rubber falls apart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plastic case is nice, but the rubber on the outside and inside that create the water proof seal stretches and separates from the case. Whatever the glue was that they used was a piece of crap. For 80 dollars this case is not worth 15.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey XMatthiusX,

      We're so sorry to hear that the rubber on this NËXT series was having a hard time sticking around! While this seal doesn't necessarily provide protection from water, as this is one of our designs that is not waterproof, the rubber is definitely still necessary for drop security. Let's get your protection back to peak levels as soon as possible with a warranty claim! Please feel welcome to call our awesome representatives at 1-855-688-7269, and they'll hook you up with a brand-new replacement case in no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a great case. Haven’t tested it’s waterproof abilities yet and hope I don’t have to!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent cell phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this cell phone case to ensure the protection my device from accident drops.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never an issue with life proof products. Even with no screen protection my phone has survived many drops

    I would recommend this to a friend
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