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Customer Ratings & Reviews

LifeProof - NËXT Case for Apple® iPhone® X and XS - Black Crystal-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 87 reviews

87%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 87 Reviews
  • Rating: 1 out of 5 stars

    Not the LifeProof you've grown to trust !!

    Posted
    dwofle68
    • My Best Buy® MemberMember

    I have been purchasing LifeProof cases for as long as I can remember. I upgraded my phone to an iPhone X this year and only trusted Lifeproof. I got the NEXT case because the FREs were out of stock and it was going to be weeks until I could get a case on my phone if I waited for it. It was very different then the cases I was used to buying (I usually get ones with built in screen protectors) but I grew to love the look and feel of this case anyways. HOWEVER, the first case broke within a week. Just happened to look down at it one day while watching TV and noticed a crack in the sidewall & that it kept creating a bubble on my tempered glass cover because of the pressure it was posting on it. It was obvious if I took the case off it would only get worse during that process. I went to use my warranty that I have NEVER had to use with you all before, but upon getting on your website was informed that you all are no longer backing warranties for this model. Luckily for me, it had only been a week and I could still go back to the store. I did and they replaced it, but EVERY person I was connected with at that location at the time had an iPhone X in a different case & said they too tried multiple NEXT model cases but they have all broken extremely quickly. At that point there wasn't much I could do except give the new replacement case a try. It has been just under 3 months since purchasing this phone, so even less since I have had this case, and now this one the rubber is beginning to buckle on the sides. It's definitely going to peel off at some point soon. This is insane. I have NEVER shattered a phone. I'm always extremely careful with my technology and my other LifeProofs lasted YEARS. I at least expect a 6 month mark with that sort of price tag. 2 in around 2 months?! THIS IS NOT THE LIFEPROOF EVERYONE HAS GROWN TO LOVE AND TRUST.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey there dwofle68,

      We're so sorry to hear that you've been experiencing some tough luck with the NËXT series! We're not entirely sure what was going on with the website that day, but we will be more than happy to help you out with a warranty replacement for that case. Please feel free to directly call our awesome representatives at 1-888-533-0735, and they'll hook you up!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rating: 1 out of 5 stars

    Rubber edge detaches in a month

    Posted
    Justin
    • My Best Buy® MemberMember

    My wife and I bought these cases for our iPhone Xs and both cases have the exact same manufacture defect. The case on my phone has been replaced once and the second one needs to be replaced already. Bought the original cases in June of 2018. An $80 phone case should last longer than 1-2 months before needing replacement. To get it replaced you have to pay life proof to ship you another defective case.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Justin,

      We apologize that both you and your wife have experienced bad luck with these NËXT cases! While we certainly understand your apprehension towards the small shipping and handling fee associated with our warranty, we truly feel that this nominal cost is well worth it to get you back on the path towards premium protection. We're confident that a couple of brand-new replacement cases should solve all of these issues, and your iPhone will be stylishly safe for a long time to come! If you change your mind on the warranty, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be thrilled to help out!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rating: 1 out of 5 stars

    Lifetime warranty...you will need it!

    Posted
    Shawn
    • My Best Buy® MemberMember

    Comes with lifetime warranty, because you will need it. I've replaced my case now 2 times from Lifeproof's warranty dept in less than 1 year. Each time the rubber started to peal from the clear case (see photo).There is a fee to get a new case, so expect to pay both shipping and handling to receive your replacement.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Shawn,

      While we're glad to hear that you've had the chance to interact with our awesome customer service team, we apologize that you've been experiencing some bad luck with this NËXT series! Our LifeProof investigators would love to take a deeper look into this to find the root of the problem, so please feel welcome to call them at 1-888-533-0735. They'll do their best to solve this mystery so that we can come up with a permanent solution going forward!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rating: 5 out of 5 stars

    Awesome case

    Posted
    Milvetmac
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I ordered the new xs and couldn’t find a waterproof case for it from a “name brand” company so I opted for the lifeproof and it is very slim, fits perfectly, has almost all the features I wanted and it has a great impact resistance... with the water resistancy of the phone I figured I should be good to go. I had a life proof on my 5c for almost 7 years; same case and was waterproof. I’m very confident this will protect the phone

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Life proof Next

    Posted
    KCxx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Though not WaterProof, NËXT is up for any adventure on terra firma. DropProof, DirtProof and SnowProof, it dances back from falls and keeps crud from clogging ports. And it does it all in a design that elevates iPhone's look while showing off its finish. These cute, protective iPhone Xs cases are a design revolution that keeps pace with your phone's hardening evolution.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great with New iPhone XS

    Posted
    Ragnar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Suggested by BB when I purchased my new iPhone XS. Protection that looks nice (I like the clear case that shows the iPhone colors) and not bulky. Also bough the Amour Edge glass front protection with lifetime warranty to go with it. I have used Lifeproof for all my iphones and am a repeat customer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sporty look

    Posted
    Supertech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    A really nice looking case for my iphone, I was a little unsure due to the high price mark but I took the risk and I am not disapointed. It does make my phone feel at little bit wide/thicker which is a real pain when it comes to placing my phone in my car's holder, still a great case...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Super cute, but...

    Posted
    BoomDePipeOh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This case is great, the only downside is the fact that the silicone peak or whatever other color that you get gets dirty very quickly and has proven to be difficult to clean. I occasionally put my phone in my back pocket and now the pink is blue due to the die that came off of my pants.

    I would recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey there BoomDePipeOh,

      Sorry to hear that this NËXT series isn't looking so pretty in pink anymore! While this won't decrease the overall security of the unit, we definitely understand why you would want to enjoy that state-of-the-art style for as long as possible. Please feel welcome to call our snazzy representatives at 1-888-533-0735, and they'll send out a brand-new warranty replacement so that you can dress up your device again in no time!

      Warmly,
      LifeProof Customer Service Team Lifeproof

  • Rating: 5 out of 5 stars

    Perfect Case

    Posted
    Pizonne01
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the perfect protection needed for the new Xs max less the screen protection. Sound is not distorted nor is it muffled on the other end when I’m talking to someone. Since the phone is water resistant more protection is not needed but more than enough is here.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Life Proof case

    Posted
    Jimbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This two piece case provides excellent protection against falls on the sides and back of the Phone. Most screen protectors will go right to the edge leaving a small gap on the front. The charging port has a cover to seal up the entire phone from dust and grime.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Life proof

    Posted
    CaseLifeproof
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love Lifeproof cases, the colored ones are cute but the color looses its ... color was after like a month of use? After I got the black one it hasn’t faded maybe fix that but it’s a great product total protection for my phone

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect last minute purchase

    Posted
    Patti
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Who would have thought that a last minute online Christmas gift purchase would be hassle-free? The phone case arrived ahead of anticipated delivery date and was just what our Daughter wanted. Great experience as always with Best Buy. Many Thanks!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Everything That Was Expected

    Posted
    MBar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When you spend as much on a case as these LifeProof cases cost, you expect value. Multiple drops, wet weather situations, and the phone is surviving. Case is light and still allows complete phone functionality!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best case so far

    Posted
    Jmb0611
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had this case for a couple of weeks now and I can say I really enjoy having this life proof case protecting my phone. It even makes your audio sound even better. It is pricey but worth every dollar, I would definitely buy it again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case

    Posted
    Rich
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used a life proof case for years and always like them. I will say this case is no different. The only downfall is the clear plastic make it slippery, which causes it to slip off a table or your hand easier.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great slim but rugged case

    Posted
    BAR19464
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’m a big life proof fan and this case is a great choice for someone who wants solid protection without all the bulk. Only real improvement would be offering them in solid colors.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    nice case

    Posted
    Khanh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This case is nice, but it cost to much $60. It has rubber side to prevent slipping. Not recommended because there are other clear case for $14. Has this case sell for $20 to $30, then it is worth it.

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hi Khanh,

      We're thrilled to see that your iPhone feels ready to adventure in this NËXT series! While we completely appreciate your apprehension towards the price point, we truly feel that the cost of the unit is well worth the high-caliber protection, exceptional customer service, and beneficial warranty that all accompany the product. If you have any other questions going forward, our friendly representatives are just a call away at 1-888-533-0735, and they'll be glad to help out!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rating: 3 out of 5 stars

    Simple case

    Posted
    TheDR
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Simple and serves it purpose for drops and light moisture like snow. The design to take it on and off it a little tough and the charging port is a bit narrow as well, which I deducted in my rating.

    I would recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey TheDR,

      It's awesome to see that this NËXT series successfully safeguards your iPhone from drops and snow! We apologize that the style leaves something to be desired in your eyes, and our awesome representatives will gladly pass your feedback along to our product design teams for future consideration! If you have any further questions or comments, please don't hesitate to reach out to us at 1-888-533-0735, and we'll be happy to chat!

      Kindly,
      LifeProof Customer Service Team Lifeproof

  • Rating: 3 out of 5 stars

    Ok... but, had to upgrade.

    Posted
    TexasRotor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this because the full cover LifeProof case wasn’t out yet. It was ok... but, I just never felt it was truly protected. Once the full cover LifeProof case came out... I got rid of this one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of MONEY

    Posted
    Lucytoo23
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is the 3rd LIFEPROOF NEXT CASE that I’ve purchased.. the rubber molding comes away from the protective case.. $80 each thrown down the drain.. $240. NEVER AGAIN will I purchase a LIFEPROOF CASE..

    No, I would not recommend this to a friend

    • Brand response

      LifeProof Support Team

      Hey Lucytoo23,

      We're truly sorry to hear that you've had to experience some tough luck with the NËXT series! For future reference, please note that our friendly representatives are always happy to look into and replace any damaged items under our awesome warranty. Please feel welcome to give them a call at 1-888-533-0735, and they'll be more than happy to set you up with a brand-new replacement. We'll always do what we can to keep your protection at peak levels for a long time going forward!

      Sincerely,
      LifeProof Customer Service Team Lifeproof