Customer Ratings & Reviews

We replaced a flip phone we had trouble with with the Jitterbug Flip2 Cell phone. It is easy to program contacts, easy to maneuver with the arrows. Because we wanted to remain with our current service provider, all we had td do was replace the Jitterbug's sim card with the sim card from our own phone and it was done. The only thing is that the contacts from one flip phone do not transfer to the new Jitterbug so those do need to be entered manually. So far the phone has been easy to operate and I do rate it 5 star for it's ease of use, large letter font is easy to read, and the phone is compact and easy to carry. We have not used the camera and have not had it long enough to rate the battery. One other thing we appreciate is that it has a cradle you place the phone in for recharge -- no fumbling with the cord connection.

I got this phone for my 85 y/o widowed sister who has dementia and it's much easier for her to use than the jitterbug smart phone she previously had. You just open the phone to answer a call, and close it to hang up. It has speed dial so I programmed the people she calls most so she only has to press one button to dial their numbers. I have a speed dial list taped on the back. Voice mails are easy to retrieve, texts are a little trickier but she doesn't text anyway. You can lock the side keys so the volume buttons don't accidentally get pushed, and it also comes with a charging cradle that sits on a table, you just place the phone into it ...easy peasy, no fumbling with trying to plug a usb-c cord into the phone (although you can also charge it that way). The keypad buttons are fairly large which makes them easier for her to see. I looked at a couple other flip phones but this one is the best for elderly people with memory problems. The charging cradle alone makes it worth it!!

I'm going to be a little more critical than most here, due to my moms age. The idea of a large button flip phone really appealed to me because mom just wouldn't be able to handle a smart phone regardless of how easy it was to use. Let me add that my mother has also never sat in front of a PC, so a TV remote is just about as high-tech she gets. The goal was simple, give my 91 year old mom the ability to easily receive calls and make them without getting herself into trouble. While it's easy to answer the Jitterbug by simply flipping open the cover, dialing out is another matter. The phone does have a list of menu options when the lid is opened, and the list was strike one. Initially, there is a list of about six menu items (Photos, Help Tools, Device Info, Games, Setup) that are accessed by the up/down key, all of which are not necessary and add an incredible level of complexity for somebody looking for simplicity. The good news is that through the settings, the menu options can all be hidden, with the exception of Contacts and Phone. So far so good, I mean, how much trouble can mom get with two menu items? Read on. I was successful in setting up speed dialing for her most common numbers, which are setup in Contacts, and she can handle the pressing of the appropriate number button to make her calls. The problem comes when she wants to manually dial to call a number that isn't stored. In order to dial out manually, the menu item must be highlighted on the "Phone" option and any attempt to manually dial when "Contacts" is highlighted results in an error. Many times my mom fumbles with the buttons and inadvertently changes the option to "Contracts", thus locking her out of manually dialing. She's too confused to realize this and won't press the up/down arrow to highlight "Phone". This is a major flaw in the design. The phone should allow you to dial out regardless of which menu option is highlighted. To make matters worse, if the lid is closed and opened again, the previously highlighted menu option is still active. It would be nice if opening it again would reset it to "Phone". Another issue which I was able to combat was the volume buttons. Like all phones, if you press the volume button when it is ringing, it will silence the ringer. On the Jitterbug it silences the ringer permanently, forcing you to go back into the settings to change the ringer option. And guess what, when my moms phone rings, she fumbles around her purse for it and inadvertently presses the volume button - every time. Thankfully, there is a setting to disable the volume button, and that has worked like a charm. For those of you who are purchasing the Jitterbug for an elderly parent who isn't tech savvy, just be forewarned that even though it appears to be simple, to the elderly it can still be quite complicated.

My Mom has been a flip phone user her entire life and was devastated when the 3G deactivation occurred. Since then, her physical and cognitive health has declined. I've tried every brand of basic flip phone and both smartphone operating systems. I thought for sure that the lively flip phone would work for her. The phone's main menu is customizable and looks pretty simple. The keys are large and backlit. Screen size is excellent and resolution is ok. My mom's primary issue with the phone is that she tries touching the screen instead of using the keys. I already know what you're thinking... I should get her a smartphone. I agree. This is the only issue I have with Lively. They market their products specifically for seniors and the "not-so-tech-savy," but, they aren't willing to do any type of swap or trade-in for their smartphone version. So, I do recommend the phones they currently sell. Make sure to not only pick the best model for you or your loved one's preference, but be sure of the return policies. Lively isn't very philanthropic when it comes to providing the best for its customers' needs.

OK so let me say I’m a techie and have alwayshad high end phones. I was however, looking for a good flip phone just to use as a spare. The problem is that far to many of them are cheap as if people who want them couldn’t possibly want something decent. I couldn’t bring myself to buy the cheap crap offered (not counting the Samsung Flip). The Jitterbug 2 is well made and sturdy and I was also nicely surprised at how well Alexa works. If you have a senior who is not really technically literate, you will probably needs to set it up for them but after that it should be fine. By the way, technically I’m a senior but a working IT Professional so I think my opinion is a good one. The battery doesn’t last as long as I would expect for this phone but I can live with it. I love the phone.

We got this phone for an 86-year-old friend whose old flip phone broke at the hinge. We were told prior to our purchase through CHAT online by a BestBuy tech rep that it would be a simple process to unlock the phone at our local Verizon store and then activate the phone under her existing cell phone number and account. That so-called "simple" process took well over 90 minutes--the senior Verizon rep on site had no idea how to unlock the phone without calling the customer service # for GreatCall at the end of the manual directions. It required an activation first using the GreatCall service, then cancel that service, then convert/activate the phone over to Verizon coverage, again, at least 90+ minutes at the Verizon store. As for the phone itself, it is very well made. The default screen is arranged exactly as needed, and the buttons are large and easily accessible. We enlarged the letters on the display screen to maximum and helped our friend with in-person instruction on its use. She is very pleased with the volume (which we locked) and that the size is similar to her old phone. We would recommend this phone for senior use, but be prepared for a lengthy activation process if you do not subscribe to the pre-installed GreatCall service.

Generally it is a good phone for basic needs for older people. Few problems after we bought it: it was impossible to activate it vis online, therefore we had do call to the company to activate the service and small amount of ring tones to choose ( all of them are not loud enough). Otherwise, it works fine for now ( 2 weeks after purchase)

This is the perfect phone for me. I love the red color. My favorite color. I am not very "tech" I just want a simple phone to talk on. I am so pleased the phone comes with an instruction book and people to call if help is needed. The woman in charge in the Best Buy store is very knowledgeable and helped me a lot. The monthly price is amazing. I am so very pleased!

I bought this phone for my mother who is 92. I thought it would be simple for her to use, but it's a bit confusing. She does know how to answer the calls which is great, but in the process she turns the volume down on the phone, so she can't hear it ring. For me it is a synch because I have and I-Phone, I know how to work it. the phone has everything you need, texting, voicemail, even a camera. I will keep the phone for the fact that there is a button to push for emergencies, which is wonderful!!

After months of frustration trying to get my elderly father to use a smartphone, we finally gave up. The constant accidental calls, the confusing apps, the tiny icons... it was a nightmare for him and for us. We decided to go back to basics with the Jitterbug Flip2, and honestly, it's been a huge relief. The Good Stuff: The design is perfect for a senior. The buttons are huge and backlit, so he can easily see the numbers, even at night. The screen is bright and the text is massive – no more squinting. The menu is the simplest thing I've ever seen. You literally just use the arrow keys to scroll up or down a single list (Phone Book, Text Messages, etc.) and press "YES" or "NO". There's no way to get lost in confusing sub-menus. The best features for us are the speaker and the big red button. The earpiece and ringer are LOUD. He can actually hear it ring from another room and has no trouble hearing conversations. But the real selling point is the Urgent Response button on the outside. Knowing that he can press one button and be connected to a real person in an emergency gives our whole family incredible peace of mind. The "thunk" of flipping it shut to end a call is also oddly satisfying and much more definite than tapping a screen. The Not-So-Good Stuff: Let's be honest, this is not a phone for photos. The camera is very, very basic. The pictures are grainy, so don't expect to be printing any memories from it. It's there if you need it, but that's about it. Also, you have to use Lively's mobile service, you can't just pop in a SIM card from another carrier. Their plans are reasonably priced for what they are, but it's something you need to be aware of. Bottom Line: This phone isn't for everyone. It's not for texting long messages, browsing the internet, or taking pictures. But if you are looking for a simple, reliable, and safe communication device for a parent or grandparent who is overwhelmed by modern technology, this is probably the best thing on the market. It does its one job—being an easy-to-use phone—and it does it perfectly.

Good phone for seniors, easy to use, easy to see and hear, covers all the needs.

Got a great deal at Best Buy, with large discounts. I note that the battery needs to be charged often. Nevertheless it's easy to love this phone. It comes with complete directions, and it is easy to use. I don't need a huge learning curve to operate it as it seems pretty straight forward.

This phone is absolutely perfect for seniors. I bought this flip-phone for my sister in-law who has onset dementia. She had an iphone and it just became too much for her. I had seen a few ads for Lively and the Jitterbug and thought this would be exactly what we needed. My sister in-law loves this phone because it just goes back to the basics. We love the emergency button as well. Another thing worth mentioning is the super easy way to charge this phone with the included stand. Definitely recommend for anyone considering purchasing for a senior. Its wonderful!!

The Jitterbug Flip2 cell phone is a true investment. I purchased for my parents who are 92 and 93 years old. When they lose power in their home, we are able to keep in touch. Not complicated to use at all. They love the favorites and shortcut features. Thank you Lively Jitterbug

Flip phone purchased for my elderly mother. It has limited features which is perfect for her and what she has had in the past. She prefers this size over the smart phone offered. Service at Best Buy was excellent.

This is the only phone we purchase for my aunt who has dementia. It's the easiest to understand and the only one that doesn't leave her frustrated. The only thing is that we have to glue the volume button so that she can't accidentally turn the volume all the way up or all the way off. It says that the star ratings were optional but the system required me to give them a rating. The camera sucks because it's not built for that and I couldn't tell you about battery life because it's almost always on the charger. It would have just left this information out had I been giving the option.

Bought this for our 89 year old mother in law. The transfer from one provider to Lively took a visit to the other providers store and three very lengthy phone calls to finally get the transferred number onto the new Lively device. The Lively operators (two of them) told me that this happens all the time and about 50% require a couple of different troubleshooting actions to fix. Once that occurred still the product needed to be restarted 3 times to get the highest volume (in and out) to be accepted and working. The reason I am giving it 3 stars and not worse is because now that all of those problems have been worked through the phone works well and is easy for her to use.

Best phone for simplicity and use for my 82 year old Mom. Her arthritis in hands makes using phones tough and this one she can open, read and use all the buttons. Very Pleased with this purchase!

I like the most to be able to call the Operator and they will arrange for a ride with Lyft, I don't have to have the App. I miss being able to forward texts, but it's very easy to navigate. The User Guide isn't always helpful, you have to call them for clarification but the agents have been all very kind and patient and walked me through different processes. I love that to hang up you just close it, no frenetic finger up & down the screen. It's my main phone, small, fits in my pouch and I feel connected wherever I go. I have a second cell that I keep at home with a couple of apps that I favor, but it's too bulky to carry around comfortably.

My buying experience was outstanding — thank you, Jordan! The phone is exactly what I wanted. I believe they now call them “dumb phones”…suits me fine, I’m into reading and thinking. The only minor issue I have is the battery life. From a full charge, left on, but closed, it only lasts a day. I’ll just have to make sure I have a charger in the car, which is the only time I really need the phone.