Customer Ratings & Reviews

The easiest phone I've found to transition from analog to digital for those who can't seem to get a grip on digital. It's user interface works very much like the analog phone it replaced, but now numbers can be easily blocked - text and voice mail messages managed much easier. Good sound quality on calls. The large buttons are great! The Emergency Services Plan option gives some peace of mind and has it's own button on the phone. Customer Service is excellent, professional, friendly and went the extra mile to help. On the down side the ringers nor the volume on calls are loud enough to hear easily so I use the speakerphone function to increase the volume on calls and the loudest ringer offered (still can't hear it from another room). All in all, it is a very good phone for those who don't want to deal with all the digital stuff and just use it as a phone.

I like the most to be able to call the Operator and they will arrange for a ride with Lyft, I don't have to have the App. I miss being able to forward texts, but it's very easy to navigate. The User Guide isn't always helpful, you have to call them for clarification but the agents have been all very kind and patient and walked me through different processes. I love that to hang up you just close it, no frenetic finger up & down the screen. It's my main phone, small, fits in my pouch and I feel connected wherever I go. I have a second cell that I keep at home with a couple of apps that I favor, but it's too bulky to carry around comfortably.

I bought this phone for a 93 year old in a nursing home. This is actually the 2nd Lively phone I purchased for her as she dropped the first. It is so simple for her to use. The numbers are large and easy for her to read and press correctly; it is simple to operate; and the monthly cost is reasonable. Customer service has been very helpful every time I have had the need to reach out to them.

This a great phone for my disabled senior brother. It was easy to set up. Every time I called the customer service, which was at least 5 times, I got excellent, helpful, representatives. This cell and service had the best reception in his building. I tried another provider and couldn't call out or receive calls, due to the older building with thick stone walls.

My dad has been very happy with this phone. He’s very hard of hearing and other flip phones were just got working. Buttons are large and easy for him to use. My only problem was with set up. Took longer than expected at the store as the phone kept saying there was no service for both our addresses. Seemed to be a glitch but the Best Buy employees kept at it and did a wonderful job!!!

The phone would be a five star, if the ring tone to alert you that someone was calling, was much louder. As it is now I have to keep the phone by my side or I don't hear it.

I picked this up for my mom who has problems using a smartphone. I setup it up quickly & I love the “Red Star” button so you can set that up to call a certain contact or contacts (like me & brother) instead of 911. Big buttons and Speaker phone works like a champ.

Nice large buttons and display. Helpful customer service at Lively.

the phone is exactly as advertised a phone with no internet browser and big keys very helpful for those who do not want an internet phone. the only draw back about this device is that, it does not let you access your texts when you are in a phone call.

The phone is great but the sales man that help me with my purchase was not up on his accuracy everything I wanted I had it already picked out on my iPhone it was nothing to discuss other than making out the paper for the flip phone Jetter Bug I wanted to keep my old number he said it was no problem but he sent the paper work in and My phone company to send me my six digit number but Jetter Bug carrier had the wrong number that I was supposed to keep so I never got to keep my number that I wanted from my old phone not very happy I would recommend the phone but you might want to go somewhere else to buy it

I love this new jitterbug flip phone. It's easy to use, has everything you could want on it, and so much more reasonably priced than the AT&T flip I owned. The AT&T bills were getting higher every month, even though my usage was minimal......just for emergency calls only. I never chat on my cell phone, just the land line. There is also an emergency button on this new phone in case you are ever in trouble, help will be provided. I had one before, was talked into a new service, and regretted it. As soon as the jitterbug went on sale, I took advantage & ordered one. It was delivered in 2 days. The customer service dept. was great with helping me get connected. I'm so happy with my jitterbug flip!!

Good cell phone for a senior who needs to keep it simple.

Got this phone for my 90 year old mom because the flip phone we got from Verizon was not user friendly. This one is. We had to switch service from our Verizon family plan and connect hers to the Lively carrier. It was worth the trouble to port her number. The Lively customer support is more accessible and personable than Verizon’s.

Purchased this for my 97 year old mother who had increasingly had difficulty in using her smart phone. She had been so frustrated in trying to call family members and receiving calls from them with little success. This phone has changed all of that!! She now places and receives calls with no difficulty, and is truly enjoying phone communication.

Very basic phone with large numbers. If you have an elderly parent/grandparent this is the perfect phone for them. The only thing we found annoying was switching her account from her old phone to a new one. When you do you need the person that owns the account to do it. They won't let the son or daughter do it, you have to have the voice of the actual account holder.

Good phone for seniors with vision or hearing problems. Fairly easy to setup. Otherwise, Lively offers great help.

I bought this phone for my mother who is 92. I thought it would be simple for her to use, but it's a bit confusing. She does know how to answer the calls which is great, but in the process she turns the volume down on the phone, so she can't hear it ring. For me it is a synch because I have and I-Phone, I know how to work it. the phone has everything you need, texting, voicemail, even a camera. I will keep the phone for the fact that there is a button to push for emergencies, which is wonderful!!

I bought this flip phone for my older brother. It works great and has good reception. Also because of the easy to read keys and screen it works just right for him. He learned how to use it with ease.

This is a perfect cell phone for an elderly person. The display is has large information. The keys are large and has an optional emergency button. Depending on the plan you chose. it does cost $5.00 to go paperless. surprised us. But still a good option.

My Mom likes the phone. Its a great phone. Its easy to answer the phone she just have to open the flip . The key pad are visible easy to type. Its a user friendly. And it has great features she can easily take pictures . I've heard this Jitterbug before , I should have bought it long time ago. Oh well , i've finally found the perfect phone for my Mom. And its worth the price. Thanks to the JITTERBUG for making this amazing phone .....