Customer Ratings & Reviews

Even though it's made for seniors, my 81yo uncle had a hard time understanding to swipe up and down to get to different programs on the phone. Everything is a nice, decent size but it was kind of hard for him to use a touchscreen.

I purchased this phone from the Gaithersburg Best Buy. It was on sale. The phone was an upgrade from the Jitterbug2 phone. I love the new graphics and screen, THe battery lasts all day on an overnight charge. The camera is sharp and focused. I recommend this phone highly since it also has medical services on it.

We purchased this phone for or grandaughter for her BD. She has a disability and lives in another state. She came to visit us and she liked it a lot. Taught her how to use it. Hope it works out for her. It is easier to operate for her than her last phone. We are pleased with it.

Got this for my mother in law and she loves it. The phone, once through a little bit of a nightmare set up process, is perfect for her. It is thoughtfully developed with an interface that makes sense and is very easy not only to use but to see, which is so important. The user manual was also a hit. It is also easy to read, not the super tiny print of most manuals, and it is actually helpful. The only downside was the process of signing up. You can't transfer an existing number without calling into customer service and that was not a fun experience at all. I was on hold for 2 hours the first time, and then was charged extra for calling even though I had no choice. After that, I had to call back 3 more times (fortunately it was then possible to get a call back rather than stay on hold for hours) in order to finally get the phone number transferred. So a mixed bag, great phone, maybe good service? I hope so. Overall it is the best of what is currently available for seniors in my opinion.

Bought this phone for my 80 year old Mom. She absolutely adores it. It's so simple for her to use and the battery life is amazing for as little as she really uses it. The ONLY reason I am giving it 4 stars instead of 5 was the salesperson NEGLECTED to inform Mom of the extra taxes she would be paying per month on top of her $22.45/month. Kinda of shady I thought...she thought she was getting a great deal and it ended up being a mediocre deal when all the fees etc. were added.

This phone is amazing!!!!! I am 75 and have not had a phone that I could USE. This came with an instruction book/user guide. I was able to get it going without any problems, and I did it by myself. There are no words to describe how easy it was!!!

I got one for my Boomer mother who has avoided most technological advancements of the last thirty years. She'd had a flip phone since Nokia bricks went out of style, never gets on a computer, didn't even know how to email. I set up the phone for her (very quick to do, including the Lively service, which costs significantly less than her previous provider charged), and showed her some basic functions, but she's had minimal trouble navigating this phone on her own. (I should probably deduct a star for how many links to Facebook videos I get on the daily now, though.) The storage is quite limited, but perfectly adequate for storing photos, texts, and a handful of apps. I just bought a second one of these to usher my dad into the modern age as well.

I purchased this phone for my mother and it’s easier for her to use as compared to anything we previously had. It was a little frustrating trying to get it set up and her number transferred over.

I got this Jitterbug for my 96 year old mom and she loves it. It's very easy for her to use. I got a low cost plan from Verizon. Mom's landline goes out when it rains so it's great to have another way to get in touch with her.

This smart phone was to be the upgrade from my flip phone. I guess it's wonderful, if I could use it. The set up asked me questions I could not answer, and after several hours of trying to tap tiny letters & numbers to enter my email address & password, I finally called for help. After being told by the support team at Lively that I needed to practice or contact the GEEK squad to use this fine phone. I decided that I did not need a new phone and contacted Lively to switch my account back to my Jitterbug2, which they did in a very friendly and understanding manner, Thank You LIVELY. Then when I started to arrange a return with BEST BUY, I discovered that the restocking fee was almost 50% of the purchase price. Now I can tell everyone I have a SMARTphone, it's in a box in the desk. I must add that everyone I contacted at BEST BUY & LIVELY during this two day adventure were very nice.

Easy t o use! Great support when needed. Emergency alert! Affordable! Uncomplicated

Phone has intuitive design that makes it a little easier to use for my mom but getting it set up was a process....it took about 3 hours with help from their online service. That being said the person helping us was wonderful and extremely patient.

Does everything it needs to do, quickly and easily. Like that you can toggle the interface between Lively large and a standard setting.

AS A SENIOR CITIZEN- MY HUSBAND HESITATED TO BUY A SMART PHONE. WELL I TOOK THE STEP TO PURCHASE THIS SMART PHONE FOR HIM (DUE TO BUYING A NEW CAR WITH PHONE HOOK UP) AND SO PLEASED. HE HAS NO PROBLEMS AND JUST REALLY APPRECIATES USING IT. THE CASE I PURCHASED WITH IT PROTECTS THE PHONE AND ENABLES HIM TO PUT A RETURN ADDRESS ON THE BACK IF LOST. SO HAPPY WITH THE PURCHASE PRICE OF BOTH----FROM A HAPPY SMART PHONE USER...

My aunt has memory issues. She can't rememeber how to swipe to use a standard cell phone. This is agreat phone for her. She is able to use the features of this phone without any issues.

Purchased for my elderly friend (83). She loves it. Finds it really easy to use. I’m so grateful to you.

gave this to an elderly friend who has dementia. She could not remember how to use her cell phone but has not trouble finding my phone no. with the jitter bug. Great for the price. Easy to set up.

A good phone for Seniors and easy to use. I would recommend to anyone needing a smartphone style.

So far so good. Finally transitioned my wife from her flip phone to this. She's picked it up quickly and loves it. It has more bars than than my verizon phone. So far my communication with rhe customer service have been acceptable

Really like the phone not like an old Granny phone not having any problems using it kids always teased me that I needed a Jitterbug because I wasn't Tech savvy but I haven't had any problems so far YEA!