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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 167 reviews

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83%
would recommend
to a friend

Customers are saying

Customers admire the CREATE Case for Apple® iPad® Pro 12.9" for its excellent protection, sturdy build, and lightweight design. Many appreciate the convenient stand functionality and the case's snug fit, while some find the volume buttons challenging to use and the price a bit high. The case's quality and sleek design also receive positive feedback. Overall, the case is praised for its functionality and protection, though some minor drawbacks exist.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 167 reviews
  • Rated 1 out of 5 stars

    Not well made. Falling apart after one month.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called Best Buy after one month of using this product and they informed me that despite the poor workmanship it was not returnable. Best Buy gave me the number for Logitech and their 1-800-# gave me such a run-around I finally gave up on it. The problem I had was this: The inside, upper left part of the cover (which covered the volume and mute buttons on the iPad) began to come apart. These little pieces came off from inside the cover which made it impossible to change the volume without taking the iPad out of the cover. That's a problem. And it only gets worse. Now, after 10 months of use, the iPad just slides out of the cover. Not secure enough to be considered protection for a $k piece of equipment!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Plastic chipped off after 3 months. See pics.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this in early December shortly after my iPad Pro purchase. At 1st it worked well. A little bulky though. After about 3 months I noticed little pieces of the plastic that holds the iPad in started breaking off. Now 6 months later so much of it has broken off that my iPad just slips out of it when in the tilted position. This was under normal use. I'll be writing Logitech and hopefully will get a replacement. Be weary.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price, Volume buttons

    Rated 4 out of 5 stars

    It's a good case but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering its MSRP, I think its quality is too poor. You might think this case looks decent and cool, yes it does. But I'd like to say it's not worth the original price. It's obviously overpriced so I'd recommend you buying this when it's on sale. PROS - Overall good and decent looking - Can set the angle as you want - Seem to be manufactured with good material CONS - Too weak and some parts could be broken in a few months - Overpriced - Hard to touch volume control button

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sturdiness

    Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because it was purple & that's my favorite color. It fits perfectly on the iPad. When you close the flap it puts the iPad to sleep & lines up exactly with the other side encasing it perfectly. I think it was a little pricy for what it is but it suits its purpose & is good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness
    Cons mentioned:
    Volume buttons

    Rated 2 out of 5 stars

    The buttons do not line up very well and . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does not rotate. I like that the case is sturdy and the hinge stays in place whatever position you put it. However, the volume buttons do not line up very well, and I end up muting the volume when I'm trying to increase the volume. I'll be in the market for a different one when more come out.

    No, I would not recommend this to a friend
    • Brand response from Logitech Customer Care
      Posted .

      Dear User

      Thank you for your feedback on the Volume Buttons. To improve your experience, please check and make sure your iPad Pro is correctly inserted into your CREATE case. The iPad should be slightly under the lip of the case in order to align correctly with the volume buttons.

      // Additionally, if you still find the volume buttons tight to use, the CREATE keyboard has volume control buttons on the F row. These shortcut keys allow you to fully control your music volume from your keyboard, as well as mute your sound instantly.

      Best regards,
      The Logi CREATE Team LogiCC

  • Pros mentioned:
    Weight
    Cons mentioned:
    Volume buttons

    Rated 4 out of 5 stars

    Fantastic except a couple of things.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had originally purchased this case after reading part of the reviews and as always, you can't please them all. I generally look at reviews and you can tell who has extensively used this for a bit of time. So with the case being on clearance I went ahead and grabbed it. Pros: -I actually love the weight and the grip when holding it - Pheonominal if you're using this case on your lap with an external keyboard. Balances very well and is sturdy - If you're someone who watches Netflix when you go to bed or does a bit of media consumption, folding back the cover and leaning it against something is also very comfortable. Cons: - I have one and it seriously drives me out of my mind. The volume keys as a few other people have pointed out are a pain in the butt sometimes. You literally have to be dead center in the middle of the key pressing semi hard to get it to work. I'm more concerned with the keys wearing down than anything after man handling them. It's very annoying when you're laying down in the dark and you can't see or feel the keys very well. Aside from that I am really enjoying the experience thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Price

    Rated 2 out of 5 stars

    Protection great... but bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time I purchased my IPAD Pro this was one of the only options that I felt offered some good protection. Subsequently I was able to find another case that offered the same level of protection that was less bulky and less expensive. Hence I returned it, and purchased the other version.

    No, I would not recommend this to a friend
    • Brand response from Logitech Customer Care
      Posted .

      Dear User,

      Thank you for your feedback on the Logi CREATE.

      Though we understand that you have concern about the weight and size, we’d love to provide some background on the overall design. Because this product was designed to provide front and back protection, and can be used as a laptop replacement, weight and size is a natural result. Aspects that contribute to the size, include:
      - Its scissor keys. The keys used require additional material, but are also the best keyboard technology available today and provide the best typing experience possible.The keyboard’s backlighting, also slightly adds to the case’s weight.
      - Its durable materials also help to protect the front and back of your iPad Pro from everyday handling, bumps and scratches.

      // We hope that you find the Logi CREATE Keyboard Case delivers on its promise of productivity, helping you get more done with your iPad Pro.

      Best regards,
      The Logi CREATE Team LogiCC

  • Pros mentioned:
    Protection, Stand

    Rated 4 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending nearly a thousand on the iPad 12.9" Pro I felt I needed to protect it properly. This well made case fits snugly and keeps your iPad well protected and provides a built-in stand function. The only thing missing is a place to store the Apple Pencil securely. Thus the reason for 4 stars instead of 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I love this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't even know this case existed before I found it in the store. Initially I was hoping that I could find one of the Apple Cases with the back attached to the front, but apparently all that they (apple) make is a front Smart Cover and a separate back right now. I also didn't want the cumbersome Logitech case with a built in keyboard. I have a separate wireless Bluetooth kb (also from Logitech as it happens) that I occasionally use. This case is even better than the Apple cover that has the front and back attached on my iPad Air. I feel like it could stop a bullet, just the case. Not that I have just described an original scenario, I am thoroughly enjoying this case.

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness

    Rated 4 out of 5 stars

    Great iPad Pro cover!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well constructed. It's even a "Smart Cover". I love the color & durability. Only drawback I see is that it has only one position for standing the iPad for viewing. Would have been even better had they made a slot or sleeve for the Apple Pencil! Overall, a nice case. Protects well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I was looking for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Create Case by Logitech fits well and allows for viewing at almost any angle in landscape mode on the new iPad Pro. It is very similar to my Logitech case for iPad Air, which I am very fond of. I only wish it were available in colors other than purple or black (mine). My older case is a very nice gray tweed like fabric on the outside, purple microfibre inside with a nice white plastic shell. Overall this case give me a modicum of protection, looks good and allows easy landscape viewing. It's almost magic!

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Sturdiness

    Rated 5 out of 5 stars

    Great protective case for my IPAD Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has proven to be very sturdy, but also protective. I have dropped my IPAD and it survived the fall. Great cover

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice case Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the hinge on this case keeps the iPad very secure and doesn't move at all when in the selected position. Can use my iPad Pro laying in bed without the annoying and constant closure from other cases. A tad pricey but it really does what it says also covers the complete area of the iPad making a secure fit

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Volume buttons

    Rated 3 out of 5 stars

    Good protection for iPad pro but ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cover offers great protection from a drop and the materials are great quality, however the iPad cover is not easy to fit the iPad in and the volume control are way too hard to press.

    I would recommend this to a friend
  • Cons mentioned:
    Volume buttons

    Rated 4 out of 5 stars

    Good Protection for iPad Jumbo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to protect the new, bigger iPad Does a good job, although the volume controls on the iPad are a little difficult to operate with the cover on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech always makes great cases and keyboards for iPads light with good functionality although not ideal for maximum protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case in the store for the iPad pro. Waiting for more variety but is still very good.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Sturdy, thin and versatile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iPad case I've owned and I have owned iPads since the beginning. Very thin and light. The hinge system is amazing. You can put the iPad at any angle and it stays there. The material is high quality. It's worth every penney (remember those little copper discs).

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Stand

    Rated 5 out of 5 stars

    Perfect for iPad Pro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that protects my 12.9" iPad Pro perfectly. Lightweight and can view movies or TV when using the case as a stand. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design and very handy I liked the first moment I saw it,this will stay with me for long time.

    I would recommend this to a friend
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