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Customer Ratings & Reviews

Logitech - H390 USB Headset with Noise-Canceling Microphone - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 2171 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Good for the price

    Posted
    btr63
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I read other reviews before buying this and some people complained about the comfort – I have worn these for hours playing Battlefield 3 with no discomfort – so I don’t think that’s much of an issue. I have three minor complaints that prevented me from giving these 5 stars. First, the inline volume controls should be recessed, they are not, making it much too easy to accidently change the volume during a game, which causes my game to switch from full-screen mode to windows mode and I lose focus – which can be disastrous in the heat of a battle. Second, the wires are a bit light – not great quality. Third, the microphone only goes up and down – there’s no adjustment for distance from your mouth – I’ve had other headsets that had a fully adjustable microphone arm and I got spoiled by that. Other than that, they’re pretty good for the price. The sounds quality is good – no complaints about that. As I said before, the comfort is good enough. The frame seems sturdy enough. I like the sealed foam ear cushions – I’ve had some really cheap headsets in the past where the foam was exposed and would eventually disintegrate and leave tiny blank pieces all over the place. These are light – which is nice – adds to the comfort. A good buy for the price – I got them on sale - $20 off (I think) plus I had a $20 rebate coupon so my net amount was like $11 with tax (I think shipping was free).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The cord keeps it from being perfect

    Posted
    uglysocks
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this headset for my work from home position with Teletech. Although it was not on their list of approved headsets it works fine with their software and passed all their tests. The headset is comfortable enough to wear for an eight hour shift. The noise cancelling microphone works well in my tests--I wore the headset for several hours while not working, with the recorder running, then listened to the resulting recording. My office door was open. The headset did not pick up the television running in a different room, a lawn mower running close to my window. It just barely pick up my husband's voice when he came into my office and talked to me or the dog barking in a different room. It did pick up the cats who decided to have a raucous discussion under my desk, but not the romping around that let up to it. My only complaint is the kinking of the cord. About a third of the length of the cord because it kinks and wraps around itself. The loss of length isn't a problem in itself. However I am concerned that the severe kinks will result in breaks or shorts in the wires and will shorten the life of the headset. So I'm marking that I wouldn't recommend this product with an asterisk. I wouldn't go out of my way to recommend this to a friend, but I wouldn't try to talk anyone out of it either, especially if increased cord quality added a great deal to the price.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Won't work on Windows 7, no drivers no support

    Posted
    AllComputersAllDay

    I needed this headset quickly for some computer based training. Instead of being Plug and Play, as promised, I could not get the headset to work on Windows 7. Upon checking the Logitech forums I found many others had this problem too. Logitech states that "No drivers are required". Therefore no driver is available for this product on their website. Nor is there any support available. Only the forum where lots of others gripe about this same problem. When I plug in the headset, Windows tells me that the driver for the device was not successfully installed. When I go to troubleshooting, it goes out to Windows Update and cannot find a driver for the device. I took the headset back to Best Buy and the Geek Squad guy couldn't get it to work either. I ended up returning the H390 and getting a Plantronics Audio 355 instead. It works great. Wasted about 3 hours on the h390! This is sad to me because I have always had high regard for Logitech products. Now I have a sense that I can no longer count on them. People in the Logitech forum have been complaining of this problem since 2013 and Logitech still won't address the problem. Sad.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not for long term use...

    Posted
    Allstar667

    I went through 3 of these headsets, so as a tip, do not purchase these w/o the Best Buy warranty!!! They work good for the job/task at hand. But me personally, I work in a call center environment, taking 30+ calls an hour, 8 hours a day, 5 days a week. Everything works flawlessly w/this model headset, but after consistent, normal use, one of the earpieces would start crackling/breaking up, so I can no longer here my customer, then within 1-2 months, the other earpiece goes out. I just returned my 3rd/final Logitech H390 headset, I was pleasantly credited the return which I used to pay for the Logitech wireless H800 headset. Also the cord that comes w/this headset, is too long in my opinion. If you plan on using this headset for 30-40 hrs a week like I have to, it'll only survive/last aprox. 4-5 months. But if you only need this headset for minor usage, it'll be perfect. Not a bad headset, just lacking in longevity for someone who needs a headset for their JOB lol!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good value but mic lacks adjustment options

    Posted
    BoroLass
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased these for home use, when my existing home use headset broke after 5 years. I wasn't able to test in anyway prior to purchase (these were one of the few pairs in the store), and when I returned home I found these limited in adjustability. Previous headsets have allowed me to use with only one ear covered so as to be able to participate in calls and have 'one ear' to my local env ( a practice I also use at the office). However, due to the compact size of the microphone and lack of ability to adjust this, it is difficult and uncomfortable to achieve the same with this headset (using with only one ear covered). I have a set of Plantronics C320 which I recently purchased for work at the office, and for a similar price these are much more comfortable/adjustable. In hindsight I should have either tested the earphones before buying, or purchased another Plantronics. The good - value, cheap headset, which works well with both ears covered. The Bad - Compact microphone lacks adjustment options If you will use a headset for extensive use, then try the set before purchasing for comfort and adjustability. Or buy the Plantronics (IMO) instead.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor durability

    Posted
    Schoenstar

    I used these headphones for 2-3 months as I'm an online instructor for a university and need to use the headphones and mic for live web sessions and teaching. Comfort = 3 of out 5. There decently comfortable; however, after about 45 minutes to an hour, they start to hurt your ears. Performance = 4.5 of out 5. For the price, the performance was great. The mic came across clear as well as the receiving sound. Features = 4 out of 5. I really like that you can easily mute the microphone on the cord as well as adjust the volume. Durability = 1 out of 5. Unfortunately these didn't hold up very long at all...only 2-3 months. As I was only using these for teaching university courses at my desk, they were well taken care of and not used by children. When I went to set them down one day, the wired cord fell out of the headpiece. It doesn't appear to be fixable either so now they're trash and useless. I don't recommend you purchase these due to the poor durability. I will try another brand instead.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for the price!

    Posted
    irishfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the Logitech headphones to be used in the office, for making and receiving calls through my computer (VOIP). My primary reason for selecting this product is due to the fact they were the first model offered utilizing a USB adapter vs. a microphone jack at this price point. They are comfortable, and the speaker/microphone quality is great. They are well-constructed, but not bulky - I hardly even know they are on. The in-line volume and mute controls are quite helpful to moderate different calls or to place someone on a temporary mute without having to fiddle with my computer settings. The obvious draw-back, in my opinion, is the fact that these headphones leave you physically tethered to your computer/source. As I do not work in a large office and have no need to be up and about while on the phone, this was a non-issue for me. A major advantage over the wireless/blue-tooth variety is the price and not having to deal with charging the unit. All in all, a terrific product at an unbeatable price. I recommend these to anyone in-need of two-way headphones.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not the most comfortable, a bit much bass

    Posted
    FyberOptic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had to buy this to shadow remotely for a new job. It got used for eight hours a day, for an entire week. I have to say, it wasn't the most comfortable thing. To be fair, I'm a bit sensitive to things pressing on my jaws. But I still think it could have fit a bit more loosely. The audio quality was okay, but with too much bass, and no way to adjust it. When you're wearing it for so long, you really need a way to adjust the sound to avoid headaches. The inclusion of a mute button and volume control was really handy, though, and found a lot of use from me. Something about the way they go on felt a bit backwards compared to regular headphones, but maybe that's just nitpicking. Either way, they served their purpose, and I don't regret buying it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Headsets

    Posted
    Aoki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I work from home and need a good pair of USB headsets. I've been dealing with Logitech for over 8+ years and I'm done. I am so sick and tired of Logitech cheap quality headsets. As for the use my customers hear me the audio is amazing when I first get it. But, the cord on the headset is TRASH. It starts to curl and twist up to the point where the whole cord is all tangled up and then the audio gets static. I'm purchasing a new headset every 5-6 months. The last headset I purchased on 09-07-2018 today is 11-19-2018 it's so tangled up I can even use it. Which means the cords have gotten worse. I had to go back to an old headset so I could finish working. DO NOT WASTE YOUR MONEY on this headset . I will never purchase another Logitech again.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product, Great Price

    Posted
    Neil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After my old Logitech headset broke, I was on a search to find another. This headset was perfect. Great price (less than 30) and great quality. I am not an audiophile. I just wanted a headset that was comfortable, sound was clear, and mic was crisp. This headset satisfied all 3 requirements. I wear glasses, and the head phones do get slightly uncomfortable after an hour or two, but a quick adjustment/massage of the ear, and you are good to go for another hour. Easily adjustable (I have a small head, but it fit me well). One slight complaint, the mic mute works like a charm, but the volume toggle (up and down) that is located on the cord does not work. I am running win 10 and used the drivers that it auto loaded. I could not find other logitech drivers to fix the issue. Not a huge deal (I can adjust the volume via task bar), but it would have been nice to control the volume on the cord. Therefore, I deducted 1 star. All in all, it is a great product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for homework

    Posted
    RandallFlagg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    I bought Microsoft's headset off their website from a Facebook ad. It came and worked great for a few weeks, then the earpiece fell off. The tiny wire they used unsoldered itself and rendered it unusable. I tried to see where they connected it and nada. So I needed a headset that had a mic so I could use Dragon with my homework. I also needed USB since my jacks are configured for 5.1 speakers. I did a quick search at BestBuy.com and found these. I went to my local store and grabbed a pair (yeah I paid for them on the way out). Go home, plugged them in and windows 10 had no issues with them. Neither did Dragon and I was back in business. I love having brick and mortar locations close to home when I need stuff now. I hope that doesn't change and we have to buy everything off the net or from Wallyworld.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Headset was not as shown or described on packaging

    Posted
    Bsnyder61
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted the exact volume control with mute button that I had on my old headset. It had volume increase/decrease and mute in line w/red light when muted and stayed muted until released. This was the description on this item with exact pic of previous headset I owned. However, when I opened the package it looked completely different than the pic and description. The volume was not plus up and minus down but was like a dial for volume. It also did not remain on mute until released. Instead, every time a call came in and the phone rang, it automatically unmuted on its own. Very disappointed and returned it because of this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Sound

    Posted
    Djgg
    • My Best Buy® MemberMember

    These were bought to be used in an online Call Center logging into a remote dialer. Everyone is asking "Are you on a speaker phone" "You are breaking up , you sound muffled". The gaming headset I had before these worked way better in sound quality and they are not intended for telemarketing work. The best headset I had was the Plantronics, they sounded great,crystal clear, but they eventually broke after a lot of hard use. I have to buy them online. Everyone hyped up the Logitech and I bought another pair and took them back to the store because of bad sound quality , but these are just as bad.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It was ok while it lasted

    Posted
    canonpixmauser
    • My Best Buy® MemberMember

    I had these for about 3 months and they just stopped working all of the sudden. I made the mistake of using these as a gaming headset. Skype they worked fine, they would however start to hurt my head because they exert force on one central point on my head, making them uncomfortable. Noise canceling is a joke, my brother has the same headset and I could hear our parents talking from the living room, and hes further away from them then I was! Minecraft they worked fine. After 3 months of owning these, I couldn't hear my skype calls but the person I was talking to could still here me. I swapped these for my apple headphones and everything was working, obviously it was the headset. All in all, these were an awful decision on purchasing. If i were you, i'd buy a better pair then these. I ended up getting a Corsair Vengeance 2100 headset and I soon wait for these to come to use instead of these horrible headphones.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    solid performance/price

    Posted
    fpsguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I game, first person shooter genre, several hours a day. This headset hasn't hurt my ears. Has easy to control functions and has is connected via usb (something I prefer). FYI. over the years I've come to realize some of the best hardware and peripherals I've enjoyed are not put in the "gaming" category. These are a good example. Even when building a pc for gaming, ignore the hype and look for quality over something that's being marketed as a gaming product. Most of the time you'll pay extra for no reason and find the real difference between gaming and other regular versions is the name. So fear not if you look at gaming headsets and can't find this one. Go to the area where products don't have neon green accents or LED lighting and get a grown up headset. Let the newbs break the bank on the over hyped products. cheers

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surprisingly amazing!

    Posted
    Stephen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased these headphones to use with my computer for listening to games and music and to add voice over when recording games I play. I wasn't expecting the USB to be as easy to use as an audio jack based head set, especially since I run a lot of different Linux distributions but it worked well. The volume control on the cable worked without extra configuration and the sound quality exceeded my expectations at this price point. I would like to have a longer cable. My CPU is under the desk and if I put into the rear USB ports I don't have enough slack to stand up. It works fine plugged into the front but the cable gets tangled with my desk chair.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent quality for the price

    Posted
    R96lime
    • My Best Buy Premier Silver MemberElite Plus Member

    I've had this thing for a year or so and haven't had any problems with it at all. My gamer boyfriend had this complicated setup that he lost a part for and decided to replace it with the this one because there's not much difference between this and the more expensive headsets.. except the cost. Also, you can see the red light if your mic is muted which is nice because I tend to forget. The sound quality is that of a consumer level headset, but you won't get better sound quality without spending over $100, so might as well get the cheap one!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    good value headset

    Posted
    deanschiedermayer

    My 13 year old son bought this headset with a best buy gift card he received for his birthday and uses it for Skype and steam calls with his friends. He wanted to put out a review for it because he was very satisfied with the product and the price point for it. He bought it for 35 dollars in mid January and it is still working just like the day he got it. The microphone is pretty nice as far as noise cancellation goes (when he isn't talking his friends think that he's lost internet because they can't hear anything) and the speakers are pretty good, but when listening to loud music there is a metallic tone to the sound. Overall this is a pretty good product that I would highly recommend to anyone looking for a budget headset without compromising quality.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quick and Easy

    Posted
    SavageDave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was bought to use for work calls I make on my computer. The sound and microphone work great. I'm only giving 4 starts because the mute button is just that - a button. No switch that you can physically feel to know if you are on mute. You have to look down and check the lights. The volume control and the mute button are also just too far down the cord. I was always turning up and down the sound because it got caught between me and the arm of the chair. I used the clip to clip it higher on the cord and that has worked great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just what I needed

    Posted
    HomeConsultant
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted a headset w/microphone for FaceTime and Skype conference calls. Works fine on my MacBook OS 10.12.3 (Sierra.) Go into Sound under System Preferences to configure the USB device in the Output and Input sections. Adjustable headband with a band of padding attached the horizontal strip across the top of the head. The headset's left and right cushions (2.25 inch diameter) fit directly against outer ears, without surrounding them, (in contrast to a set of large headphones where the cushions completely surround the ear and press against the skull.). Microphone boom swivels up when not needed. Volume and mute control placed 23 inches below the headset on the USB cable and works fine. Took advantage of a Best Buy sale. No regrets.

    I would recommend this to a friend