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Customer Ratings & Reviews

Logitech - Slim Combo Keyboard Folio Case for Apple® 12.9-Inch Ipad® Pro - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 812 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 812 Reviews
  • Rating: 1 out of 5 stars

    A Major Black Eye For Logitech

    Posted
    Joey
    • My Best Buy® Elite MemberElite Member

    I have been using logitech products for many years with great success. From my Harmony smart remotes to mice, keyboards and cases I have always had a very positive experience with Logitech. However, the Slim Combo case for my iPad pro 12.9 drastically misses that mark. I upgraded my iPad to the newest generation iPad pro 12.9 in December. My goal was to use this instead of a laptop when I am traveling. Initially, everything seemed to be working great. I was not experiencing the random music issue that others were reporting on but on several occasions I have gotten into morning meetings ready to get going only to find out that my iPad is almost dead (despite being plugged in the entire night). I researched the issue and found several posts where other users were experiencing the same issues. I contacted both Logitech and Apple to see if there was a fix for this. Both companies were initially very responsive. After several support calls and a trip to the apple store, Apple said there was nothing they could do as the keyboard was causing the issue and they are unable to support 3rd party products. I continued to work with Logitech and toward the end of January I contacted them again to let them know I would be returning the product as the issue has yet to be resolved. The rep asked several times for me to reconsider the return and if I did she would escalate the issue to the level 3 support rep. Based on my prior experience with Logitech I decided to give them the benefit of the doubt. I have called back several times and I keep getting the run around. At the beginning of the month, my ability to return the product expired and now Logitech is not responding. The service level here is not what I would expect from any product (much less one I paid $160 for). For that reason, I would not recommend this product to anyone. If you use this case make sure to keep a powerbank handy because you will not be able to trust the iPad is charging.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    MUST HAVE FOR IPAD PRO

    Posted
    smatad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It’s very pricey, but once you get over the sticker shock, it’s worth every penny...so far...I’ve had it for a few months and it’s still in tact. I don’t purchase anything WITHOUT a replacement plan, just in the event that anything happens to it. It actually works. It types on the screen as soon as I type on the keyboard. I mean it’s not as fast as the incorporated keyboard, but almost. This is actually the only case on the market that the Apple Store sells. They don’t make a keyboard case for their IPad, and they recommend this one. There’s is $30-$40 less expensive at he Apple Store , but they don’t offer the Best Buy replacement plan, which is absolutely a no-brained. We’ve been shopping at Best Buy ONLY since the late 80’s in Pittsburgh, and ALWAYS with their excellent replacement plans. I mean, they’re true to their word and if sonething, no matter what happens to the covered product, they’ve got you covered....full coverage. No hassle. The best......hence the name, Best Buy. Anyway, really like the keyboard case. It’s not really a protective case, but it’s better than nothing. The IPad itself comes with these 3 holes in the side of it, that magnetically attach to 3 bumps on the keyboard case. I’m surprised that it’s a pretty strong magnet. Bottom line, worth the purchase, WITH the replacement plan.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Case for IPad

    Posted
    GEEZER

    I was a little hesitant after reading reviews of apps launching by themselves with this pad, but I haven’t had that happen to me. I’ve had the new keyboard for a couple of weeks and couldn’t be happier with it. The keys are very responsive and fell just like a laptop keyboard. The “kick stand” is great in that you can set it for any angle you want and it will stay there. I do the bulk of my typing on the keypad while sitting in a recliner. You can easily type and prop up the tablet at a comfortable viewing angle while it’s on your lap. If you have it set up on a table, or desk it fell just like you’re using a laptop. I like the back lit keyboard as it comes in handy when the lighting is low. The iPad is fully protected with the case and keyboard when closed. When open you can easily detach / attach the keyboard. I also bought the Apple pen and I like that this has a built in place to store the pen. It will prevent my dog from walking off with it and making a chew toy out of it. No regrets on the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exceeded Expectations

    Posted
    Ethan
    • My Best Buy® MemberMember

    I got a 12.9 in iPad Pro and Apple Pencil for school this year as I wanted to go paperless and I needed a new iPad anyway. I needed iPad and laptop functionality and this case definitely delivered it. The keyboard is better than my actual laptop. The keys are soft, quiet, and don't take much energy to hit so you don't get that tired after a while. The grip is perfect for holding my Apple Pencil at the top and the keyboard is also magnetic, so it locks the iPad by closing it like the Apple cases do. The actual part where you put the iPad in is very secure and it feels very good to the touch. Some people were also saying that it randomly plays music or something when it is on and the keyboard is over the iPad. The keyboard does have a volulme up/down and a mute/unmute button, but I have never had a problem with it. I have walked across my campus with the keyboard over it while it was on and nothing ever played. You just have to turn down your volume, mute the iPad, and make sure no audio playing apps are in the background and you'll be fine and if you are not using the iPad at that moment, I don't know why those apps would be open anyway. If you need an iPad to work like a laptop, the iPad Pro and this case is a match made in heaven! Very glad I picked this up!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Meh

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This case works great as a portable keyboard, but it does not provide great protection for the ipad. Here are a few things I noticed: The keyboard is held to the other side of the case by magnets. When not in use, it's pulled off and you'll have to store it as it doesn't just flip back like other cases. If the keyboard were to become dirty or hold debris it will scratch the glass of the ipad if not wiped clean before reattaching. The keyboard is the front lid to the case and does not provide impact protection at all. A friend accidentally placed a few magazines on top of my ipad and I was frustrated to find out that the weight of the magazines caused the ipad to register a wrong password 1000 times causing the ipad to become disabled. The bottom portion of the case does not fully cover the sides of the ipad. The Apple pencil holder seems to be a last second add on. Overall, this is a good keyboard if your ipad is never going to leave your office /desk and is never in any danger of being dropped.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a Practical Folio

    Posted
    KidNyce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This particular folio was a replacement because the previous version was no longer available. I had been happy with the previous version and brand so, I figured I give it a try. Not very practical, for me. I like the fact it has a kickstand (for lack of a better term) to prop open but it seems flimsy and easily breakable. Beside, I always forget to extend the kickstand and my device ends up flopping over. One half is a hard plastic textured shell and the other is half and half to protect your device. However, it doesn't feel real secure in my hands. The keyboard has been shortened but still functional with a wrist pad that flips under to raise the keyboard. The detachment of the two halves of the folio is not practical because it held together magnetically and can easily separate, often at times when you don't want it to. All in all, I'm not too happy with this version and can't recommend it without a list of precautions.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Serious flaw with case - do not buy

    Posted
    DavidMusic
    • My Best Buy® Elite Plus MemberElite Plus Member

    Initially I loved this case. It's relatively thin, the keyboard felt great and was responseive, but then I tried to carry it. Literally the first time I closed the case and went to put it in my bag - music started playing! I quickly discovered if you hold the case by the side with the keyboard, the keys will press against the screen and activate the iPad. This was consistent and repeatable. All within the first day of owning this case, I managed to accidentally play music multiple times, and finally - get locked out of the iPad. I noticed the keyboard works when the iPad is flat, so I'm guessing it doesn't deactivate like Apples Smart Keyboard. Even if Logitech issues a patch that deactivates the keyboard when closed, I would still be nervous to have the keys pressing against the screen simply from transporting it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    This thing is great

    Posted
    ghotoshopwitch
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    CONS: Adds a bit more weight to your magic tablet than the official apple one that my husband insists is better PROS: Is actually better than the one my husband uses. one additional note: It does drain the life of your iPad like a keyboard necromancer. But, on the other hand, you don't have to charge it up and if you charge your iPad overnight you'll be fine and never have an issue. The keyboard actually feels like a real keyboard. (I can't get used to the apple one). The kickstand also works nicely on a table so I can use it as a mini laptop or to read spells while I'm working. The keyboard section protects the front and can be taken off complete if you don't need it for a while so it won't be draining battery and you can use it as a drawing tablet. Even though it adds weight, I feel like my magic pad is better protected and that's really what I look for in a case, let's be honest.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Product!!!!!

    Posted
    lleezza
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like and highly recommend this case. Simple but good looking design, very light but provides protection. Very nice features. Intergrading keyboard (which does not drain the battery) and kick stand to give you the convenance of a laptop without the extra weight. The apple pen holder is a simple feature but I would not be able to keep up with my pen with out it - sometimes the simplest things are the best. I travel with my iPad and the case has held up very nicely. By the way the magnetic binding feature on the case is an awesome touch. You can convert from using the iPad in laptop style to iPad without the trouble of the case getting in the way. Fantastic product!!! This design was well planned. They did so well with this product...I really wish they would try making a heavy duty case for the 15-inch MacBook Pro Model A1707, which I bought last year and have had an awful time finding a case that provides more protection then a sleeve - one good for travel, can take drops and shove into a bag or suitcase. Make it and I will race to be the first to buy it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does everything I want it to do.

    Posted
    Harpista
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Solid physical coverage and protection. The magnetic connection to the power source works easily, and pulls right apart if you want the keyboard removed. Magnetic cover flap seems to work exactly the same as the Apple keyboard case. Keyboard is great—a little more throw to the keys than the Apple. I like that better, but that’s just a matter of tase. I love having the backlit keyboard (which Apple doesn’t have). I also like the infinite viewing angle feature. I was at the Apple Store waiting for some work to be completed at the Genius Bar. During the hour I was there, 3 sales people came up to me at the accessories area, as I kept drifting back to compare the Logitech and Apple cases. Two of them said they had settled on the Logitech case for themselves, based on keyboard feel, backlighting, and overall feature set; the third one said he had the Apple product, but would probably go with the Logitech if he had it to do over.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really nice keyboard. Case adapts to my workstyle

    Posted
    MRHO

    This is a really good case. I really like the kickstand - that is super handy and makes for very flexible positioning. I only give it 4 stars because I wish it had fabric all over. The comments about the music play button activating are true but maybe overblown - not judging those who it bothers immensely. However, a simple solution is to carry the iPad with the top edge in your hand instead of the side with the play button. I also placed a small rubber piece behind the play button (cut a piece of adhevise rubber cabinet bumper you can get at any home improvement store). There is room on the back edge of the keyboard so I’m not sure why Logitech didn’t put the same rubber strip there they did along the sides. In any case, I think this is not a big deal.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of Good with a hint of bad

    Posted
    Maxwellianation
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This Keyboard Folio Case is better than all of the competitors with one personal preference design flaw. Let's get the bad out of the way first...the kick stand. While the kick stand has some great benefits such as multiple angle choices. However, I personally like to use my 12.9" iPad Pro like a laptop computer and the kick stand just doesn't work well on surfaces that are not solid...just my personal preference. EVERYTHING else about this item is spot on. especially the pencil holder. Before I bought this product I would have to dig around multiple pockets of my backpack..sometimes only to discover I left the pencil on my desk. With this Folio Case I put my pencil in the designated spot and hit the road.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great keyboard case combo

    Posted
    Brandon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After looking at all the options including apples own, I decided to give this case a shot. It’s amazing so far. I find the keyboard to have a great feel to it. It also protects the back of the iPad. It seems to double the weight of the iPad Pro, but that’s ok for me. Also doubles the thickness as well. Again, I can live with that. I haven’t had the music playback problem that others have complained about. Maybe it’s how you carry it or stuff your backpack. My only complaint is that occasionally it will be unresponsive and I have to disconnect and reconnect it to get it going again. Not a huge deal, but annoying. I like that batteries and charging are not needed. Also, the backlit keys are great in the dark or low light. I think this keyboard is the best one currently available for the Pro. Much better than Apple own because it has a kickstand for multiple viewing angles, protects the back, has a pen holder, backlit, and cheaper.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall very good!

    Posted
    Rich
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First off, the case and cover fit together very nicely. The feel and texture comes across as very high end. Nice strong magnet to hold the keyboard onto the connector and when closed to hole the cover to the screen. Keyboard feels great to type on, there's extra function keys for the home button, backlit brightness, and lock button which come in handy. The kickstand works great as well. My only beef, and the only reason it's not 5 stars, is that you can't fold the keyboard behind the iPad like a normal cover. You have to remove the keyboard any time you want to just use the iPad as a tablet. My Microsoft Surface tablet keyboard doesn't have to be removed to use it as a tablet. I'm sure there's a way to have the same functionality here as well. All that said, still a very good product!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Won’t last you 6 months

    Posted
    Kalina
    • My Best Buy® Elite MemberElite Member

    Got this case both for protecting my iPad and for the keyboard. I’m currently on my way to take my iPad in to get the screen replaced because after only 6 months, the case has entirely broken, clinging onto the iPad by one side. And after one drop, my iPad is now shattered because this $150 case wasn’t worth it. Save your money and buy yourself an otter box or something more protective. The keyboard sounds great at first but in 6 months it will bend and it won’t even be usable anymore because the contacts and magnets won’t reach. Not to mention the random music playing at random times is super embarrassing and not a problem I’ve had with any case before. I wish I could get my money back.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost Perfect, but not quite

    Posted
    cmcm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm really happy with this keyboard. The magnetic / easily removable connection is great and "no charging" is nice. Occasionally, I have to disconnect and reconnect the keyboard to get it to "wake up". Not a big deal, but not perfect. As others have probably reported, there are a few keys that tend to get pressed while the keyboard case is closed and you grip the closed iPad/Keyboard/Case. The problem occurs when you squeeze the casing right over the locations of the keyboard's "play" button is located. That can start music playing at the most inopportune time! I added a 1/8" wide skinny strip of 1/8" thick self adhesive black neoprene just above the iPad function keys, which fixed the issue, but the manufacturer should revise the design so it is not a problem out of the box. Even with this issue, I think it is the best keyboard I could find for the 12.9" iPad Pro and I'd buy it again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Research paid off.

    Posted
    LadyBloom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Investing in cover/case/keyboard was important to the life span of this device. The 12.9 size takes a bit to get use to. I was concerned about protection and ease of converting to a keyboard. The magnetic snap just pulls it into a secured placement. Instantly a keyboard that lights up and functions professionally The keyboard folds over the screen as a protective cover. When not needed I just pull on it to detach, fold the keyboard in half and put it to the side. The pad is securely resting in the hard plastic back case that has a full stand to imitate a lap top computer. On the top is the pencil sleeve allowing the pencil to always be safely with me. I waited a month to write this review. I wanted to share honestly in appreciation to those who shared. Thankfully those reviews saved me a lot of money, aggravation and time.This is the best case/cover/keyboard for the 12.9 iPad Pro.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just what I needed

    Posted
    Pianoman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After using 2 other keyboard folios for my 12.9” iPad Pro, I pulled the trigger and bought the Slim Combo. I have been using the Logitech Create for over 2 years and although I tried the ZAGG, stuck with the Create until now. There were many reviews online, some good and others not so good. I believe that the Slim Combo is much better than others have reviewed it. Typing is very easy, reminding me of my laptop. The keyboard is easily detachable, but won’t fall off by any means. The magnets hold it closed for carrying and it never pops open unexpectedly. So far I would say that this is my favorite case for the big iPad Pro. The only small hiccup is that when using it in my lap, it leaves impressions on my legs from the part that props it up. This would not prevent me from buying it again if necessary or from recommending it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than the Apple Smart Keyboard!!!

    Posted
    NYCGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I selected the Logitech Slim Combo Keyboard Folio case for my 12.9" iPad pro for several reasons. 1) the case definitely gave the front and back of the iPad Pro better protection than the Apple Smart Keyboard. 2) it had backlit keys which Apple did not have and a deal breaker for me. 3) the Logitech kickstand was adjustable and gave me many more viewing angles than the Apple Smart Keyboard which only has one. 4) it uses the same type of smart connecter as the Apple Smart Keyboard so I do not have to worry about charging it. 5) it has a larger keyboard than the Apple Smart keyboard which is a major plus! 6) when detached from the keyboard the kickstand gives you great viewing angles for watching movies on a plane!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product!

    Posted
    LamberRose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I finally pulled the trigger on a keyboard case for my iPad after searching and reviewing other options including the Apple iPad keyboard. This product provides full iPad protection and a great keyboard in one case while keeping things pretty slim. It works immediately upon connection to the iPad. There is no fussing with settings/connecting with bluetooth, it just connects. Nice and simple. I love the back lit keypad, and the fact that the case has the sleep/wake function. You can’t go wrong with this case. I use this everyday. I highly recommend this awesome keyboard case.

    I would recommend this to a friend