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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 17 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers are delighted by the 1080p HD WiFi Video Doorbell's excellent camera quality, with many praising the high resolution and responsive video and audio. However, some users found the motion sensitivity settings challenging to adjust to their preferences, leading to unwanted alerts. The ease of setup was also positively noted. Overall, the positive feedback on picture quality outweighs the concerns about sensitivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great budget security camera/doorbell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is better than our last one, and was easy enough to wire in. The picture quality is great, the only thing negative I have to say about it, is that at night it has reflection from its own light from between the cover and the lens, and so there are light blur along the bottom. It doesn't seem to matter too much, doesn't affect the view or function of the camera, it is just a personal irritation. I would recommend this product to others that want security, within budget, and within your control to patrol your own property.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Sensitivity

    Rated 5 out of 5 stars

    great resolution!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera! High resolution! Clear image!. The motion sensitivity is alittle annoying but with proper adjustment im sure i wont keep getting notifications from vehicles passing by. The app is very easy to use and the convenience of adding another user is great especially for the times that i cant see the live footage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera provides a good picture and is easy to set up. Camera is very responsive and there is not much delay in video or audio. Only con is setting the field of activity. Wish that it be set up with an actual view rather then a percentage and guessing.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Sensitivity

    Rated 4 out of 5 stars

    Great pic quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to adjust sensitivity setting. Even on lowest, it can alert to shadows. Other than that, picture quality is great and we haven’t had any issues otherwise

    I would recommend this to a friend
  • Cons mentioned:
    Sensitivity

    Rated 3 out of 5 stars

    Good points and not so good points

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted and wired in fairly easily. Chime adapter easy to install as well. Have had difficulty adjusting range and sensitivity settings to prevent nuisance alerts from vehicles on street in front of house passing by. Doorbell would not reconnect on its own after a recent power outage. Had to dismount doorbell and access reset button to get back into service. Not completely dissatisfied but not happy either.

    No, I would not recommend this to a friend
    • Brand response from Lorex Technology Team
      Posted .

      Hello Hawksfan,

      Thank you for sharing your feedback. We're sorry to hear about your experience. As this is an uncommon occurrence, we're confident our Tech Support Team will be able to assist you to resolve the issue. Please get in touch with them at [email protected] or you may call at 1-888-425-6739. Thank you, Lorex Customer Experience team LorexTechnology

  • Rated 2 out of 5 stars

    Was good for 4 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to add to a lorex HD cam i installed on my garage. Integrates nicely with the camera and the app. Reason for 2 star review is because after 4 months, the product caused my doorbell chime to lock up, and it actually overheated. Spent hours on the phone with lorex support asking for replacement under the 1 year warranty. They wanted video of the issue which i couldnt provide because i had to uninstall the dorr bell and chime and install a new basic doorbell and chime. So i sent them pictures that they requested and now i dont get a response.

    No, I would not recommend this to a friend
    • Brand response from Lorex Technology Team
      Posted .

      Hello Schedmon,
      Thank you for your honest feedback. We sincerely apologize for your recent experience. We would like to better understand the situation and help to resolve the issue, so please contact us at [email protected]. One of our customer experience team members will be happy to assist you in this matter directly. Please be sure to reference the title of the review in the 'Subject' line if you choose to communicate with us through an email.

      Thank you,
      Lorex Customer Experience team LorexTechnology

  • Rated 5 out of 5 stars

    Awesome Doorbell Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome value! No monthly subscription fees as this device records onto a micro SD card. Easy installation and configuration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorex door camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!! No subscription needed and works very well. I will recommend this product for sure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorex 1080p HD WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the two way talk very great security must during these trying times. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product. Only issue is that I would have liked to get a set of new cctv cameras for my home but they are no longer available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work just as good as Ring doorbell camera the greatest thing I like about it there's no subscription fee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great doorbell.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an odd door frame, so it was a little difficult to install, but I like how well it functions. Paired with a Lorex camera system it is awesome. It got 4 stars because its big and ugly, but which camera doorbell isnt?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Door Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased due to a Porch Pirate incident.....since having it, no incidents have occured

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Go for other brand

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its all right just wish it would record more and had were you could record all the time too, sound not great either.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I can see you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integrates great with my existing system do wish I had the 4K unit though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    doorbell camera

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this one and shortly after lorex came out with better one. picture not so clear as cameras are

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Great for what we wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just wanted to be able to see who was at the door. Camera does the job.

    I would recommend this to a friend
  • Customer reviews from Lorex

    User rating, 4.1 out of 5 stars with 99 reviews on Lorex.

    See all Lorex reviews
  • Customer reviews from bestbuy-ca

    User rating, 1 out of 5 stars with 1 review on bestbuy-ca.

    See all bestbuy-ca reviews
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