Customer Ratings & Reviews

After nearly a year of struggling with weak wifi signals, I have finally given up and have upgraded to NestCams, primarily to be able to designate the cameras on my 5ghz network. These Cameras operate on the already very crowded 2.4ghz network and kills your wifi signal for any devices using 2.4, such as Sonos. I had to basically unplug the cameras in order to listen to Sonos without the signal dropping. I tried several options to enhance network and did not succeed. Have had NestCam now for a few days and have had no issues so far. These cameras otherwise are great. Relatively easy setup (although not intuitive). image quality is good. I like the fact that it uses a hard drive and vs. subscription for cloud based storage.

Pretty happy overall with the cameras I purchased but had a problem with one. Could not ever reach someone to help me with the replacement. opened up a ticket twice but could never get a call back. waited on hold three different times to talk to a tech but nobody ever picked up. each time I waited over an hour and a half. Best buy doesn't have the cameras in just one single unit. So I only have three hooked up.

My Experience with this product: Performance: 4 Stars (Good) Reliability: 2 Stars (Fair) Customer Service and Overall Score: 1 Star (Poor) I did my research online and found that, at the time, this product was one of the only good wireless HD Camera Systems available that I could purchase locally. Having recognized the FLIR Brand and what the FLIR products can do; I thought to myself that LorexTechnology would be a good choice. I found on the Lorextechnology online store that there is a 4-Way power adapter and power extensions available for the Cameras. As I knew I would need them, I ordered some equivalent and more cost effective HD Rated Extensions (CBHD100) and I ordered the 4-way power adapter (ACC-U41) directly from LorexTechnology/FLIR. I went down to Best Buy and purchased the Camera System while I awaited the delivery of my associated products ordered online. Upon receiving everything, I connected all adapters and extensions and bench tested the entire system sitting on my counter for over a day before I installed it. I wanted to make sure everything was sound and working before going through all the trouble. Installation took me, with 1 intermittent helper, all day due to my attic design. Once everything was done, I was pleased with the performance but concerned about poor quality night vision. It took me some time to figure out the night vision settings for the Cameras but once I did, I turned it up to the max. At the max setting I would say the Night Vision in poorly lit areas is "OK" at best. If you have an outside light or an IR Flood Light, it works excellent though. Daytime performance is very good for wireless cameras and the mobile viewing app works well. I caution users to change the default username to something totally different, along with the password(s). Note if you Sign in as JoeUser(example username) on your computer to watch the DVR, JoeUser cannot be simultaneously logged in to the mobile app as the system only allows 1 user session per account name at a time. So if you want to leave your computer signed into your camera all day you'll need to setup 1 account for your computer and a different account for your phone/mobile device to use. This would also apply to family members/business associates that need remote access to the system. Take note: If you fail to do this, you will get a confusing licensing error message when you try to login with the same user more than once. A month or so went by and during that time I was showing everyone about how great this system was and how easy it was to see the cameras in real time while on the go. I have advanced networking knowledge so setting the system up for remote access was a breeze for me. If you have little to no networking knowledge I recommend you have someone with the knowledge or a professional help you with setting up remote access to your system to maintain its security. After the 1st month, the "New" wore off my system and I honestly would only pull it up as I needed to and I quit talking about it to everyone. As a general comment: I will say it is cool to be able to see who was outside my home without leaving my couch/chair; and I use this feature often. I reguarly view the cameras in real time and never really had a need to look at the recorded history. Near 2 months later, I had a mystery package delivered to my door. I decided to check the system recording to see what time it was delivered and who delivered it. I accessed the console from my computer and was able to determine my answer after a few minutes. During my session I decided to check status of the system and settings while browsing in a few menus. I found during my review that the DVR HDD was in a state of "BAD". Working in IT for a living I decided to reboot the system and see if had any effect. I accomplished this by performing a regular shutdown, then disconnecting the power, waiting a few minutes, reconnecting power and powering the system back on. After this process I observed no change the HDD State, still listed as BAD. On November 20th, 2016 I opened case 274313 with Lorextechnolgy online. I included a brief description of a problem as well as an online screen capture link that illustrated my issue. Thinking this would be something that I would quickly be able to resolve with their support teams, I set the screen capture I uploaded online to auto-remove itself after 7 days. 8 Days Later: No response to my request. I had a day off so I decided to give LorexTechnology a call and inquire about my ticket status. Upon calling the Lorextechnology support number I was informed by the automated system that hold times were more than 1 hour and I was given the option to receive a call back. I opted to put my phone on speaker and work on something else while I waited. While waiting on hold, I decided to try out their online chat. During my online chat I learned that they only do Sales via chat. I explained my situation to a very polite representative who told me that she was sorry and she wished there was something she could do. I told her my story, provided my case number and she put me on "hold" via chat. Over 30 minutes later she came back to the chat and informed me that someone would contact me within 7 BUSINESS DAYS regarding my issue. I thanked her for her efforts and ended the chat. Still on hold on the phone and 1hr10min into my holding; I decided to that I would tweet @Lorextechnology with an inquiry if there was a problem with their system. I got no response. 1hr30mins later, I decided to tweet @Flir with a message about bad customer service. I never received a response. After near 2 hours on hold over the phone, I gave up. I got busy with work and holidays and decided I would deal with this issue later. I checked the status online every few days and for a period of several days my ticket actually disappeared from the Lorextechnology website. Then, days later, it suddenly reappeared with no update. December 11th, 2016 -- I posted an update to my ticket online and provided a new screen capture with no expiration hoping to re-ignite my request and maybe get some sort of response. 31 DAYS LATER SINCE TICKET FIRST OPENED, December 21st, 2016: I receive my first response from Lorextechnology with a basic "lets make sure this isn't a power-cycle issue" type response. Included within their response was an excuse about "high-call volume" causing their delayed response. To add insult to injury the individual who responded also included a note indicating that he/she was going to CLOSE my request if I DID NOT REPLY TO THEM IN 5 DAYS. As it was Christmas week, I didn't have opportunity to reply for 3 days. December 23rd, 2016: I sent a response to Lorextechnology properly formatted into paragraphs. For some reason their system removed all my formatting and posted the update in the ticket without any of that so its a little hard to read. In my response, I expressed my disatisfaction with service from Lorextechnology and let them know my expected resolution. I informed them that i expected to either have a replacement drive or a replacement DVR sent to me for my trouble. (See Attached Image) December 29th, 2016: 6 Days later...NO RESPONSE FROM LOREXTECHNOLOGY! I added a note expressing the fact they they failed to respond to me within 5 days after a threat to close my request if I didn't respond to them in 5 days. January 2nd, 2017: I receive a response from Lorextechnology indicating that they will send me a replacement DVR, asking me for purchasing and shipping details. January 6th, 2017: I have provided Lorextechnology my information and I am currently waiting for them to respond and ship a replacement. I will update this review when I have more information. January 12, 2017: I'm still going through the replacement process to get my product replaced. Currently I'm awaiting for LorexTechnology to approve my receipt from Bestbuy.com This has literally been one of the worst customer service experiences I've ever had, if not the worst. This experience has also extremely tarnished the reputation of FLIR Brand in my eyes and also makes me question if I will ever purchase one of their products again either. If I was FLIR right now, I'd be doing something to fix this or remove my brand from association with Lorextechnology. This is the first and last lorextechnology product I will ever buy.

we bought the two camera system with a 7 inch monitor first , that was very good , but , we out grew it . we decided on this unit and its not so good . the dvr is very poor quality , ours is on the blink as we speak. customer service and tech support is really bad .

I received these cameras and the DVR did not work. I called lorex you are on hold for an hour they told me it would take another 10 to 14, to get a replacement. It only took 1 day to get the cameras, this was not acceptable. I called lorex a few times, each time I was on hold for an hour. I gave up and returned the system. Will never buy a lorex product

Data security cam at the very good deal can view my plays anywhere I go. Awesome.

I purchased this product for home surveillance. Love the Android feature.

We had the Lorex system for a year and a half. It is a fine system, but we have had a LOT of problems with the hard drive. We are currently needing to replace the main unit. Customer service through Lorex is horrible also. Not worth the hassle.

excellent product, for me is the best, i recomended