Customer Ratings & Reviews

Great camera set! Clear picture! User friendly. My husband set everything up, it didn't take long. We plan to buy more for the blind spots ( our house layout is wonky, nothing to do with the cameras ability). There is an app that comes with it so you get notifications at any time. You can review live footage as well as past footage.

Great product! We used it keep an eye on our dogs.

This system is perfect for small homes, four cameras around the home.

The image is good but the setup is a bit of a pain but over all works great

Easy to setup and use. I can see employees working any time of day from anywhere. The app to access cameras from smart phone has its quirks, you just have to work around them.

I did a lot of reviewing prior to buying and I am very happy with the system. I added more cameras on and have had no issues with the online or app. Definitely approve!

This is great for everyone, even businesses to look at equipment that is causing intermittent problems. I highly recommend this for homeowners and business owners.

I really like this sistem you can download the app and see what's going on in your house choose the date and the time you wanna review.. ................. . ..

I really like the wide view cameras and a lot better than the camera I already have . Night view is good . A little light for the night view goes a long way .

Worked just fine and then slowly the cameras simultaneously faded to black.

Very easy to install, setup and use. The mobile app on my iPhone works seamlessly.

Great system with 1080 resolution. I'm satisfied with my purchase

Easy to installe and understand how to use it. Good quaility

Excellent product. Live camera feed with no delays.

This camera has terrible image quality wouldn't recommend

Paid nearly $500 for this thing got it home it worked for two days and quit.

This surveillance system no longer works. I didn't even get a good five years out of it. Now, I'm stuck with cameras with a non working dvr box.

Biggest drawback and why I may not keep this unit is because the DVR fan is SO LOUD. I did read reviews, but i thought people are just being picky. Nope. Its legit loud. I was planning on putting this in my office, but that's definitely not going to work. I bought a few sets of different security cameras for Black Friday. I hooked up this set, as well as Swann. I have to say the Lorex is considerably less colorful then Swann. Swann colors are very rich compared to the Lorex in the same settings. The night vision, however, in the Lorex is considerably superior to the night vision of the Swann. To be fair, the Swann night vision was rated less (I think 55 feet) as opposed to the Lorex which is 75 or 85 feet. Apparently that makes a huge difference. So right now its a toss up if we prefer better day or better night clarity. But I think either way I will return the Lorex since the consistently high fan noise in the Lorex is a deal breaker.

I would love to review Lorex cameras but...... I ordered a camera from Lorex along with a second camera. Once the cameras had been shipped, I received a box from Lorex containing only one camera. The attached Lorex invoice showed all cameras were allegedly shipped. I retained the shipping invoice for verification and the shipping weight easily confirms this and can be verified by UPS. On Sept 21 2017, I completed a lorex help ticket (which can be verified by Lorex and screen shots I took) and was never responded to. On Sept 25 2017, I bumped the ticket again and received no response from Lorex. On September 28 2017, I called lorex (verified by phone records) and was told the camera was not currently in stock and Lorex will not receive anymore in the "foreseeable future", however, Lorex further explained they would find a suitable replacement and send it along with a confirmation email. It was nice that they confirmed the camera was not shipped due to a back order issue. I later received an email from Lorex telling me that my ticket will be closed in 48 hours due to me not responded to the ticket. I viewed the ticket and it only shows "assigned to agent" with no other information or requested action on my part On October 3 2017, I had not received any cameras or any emails. I again called lorex (again verifiable by phone records) and was on hold for 1 hour and 36 minutes (screen shot were taken for verification) and was ultimately disconnected without speaking to anyone A check of Lorex website shows the same camera was in stock and still for sale and has not been removed. On October 4 2017, Lorex finally responded to the ticket with "In order for us to continue with the escalation process we will require the camera exact model that you missed. Also we recommend that you reply with pictures of the cameras you didn't receive." I responded to Lorex explaining the information was in the original ticket and further commented on taking a picture of a camera that I did not receive. A week later and after several phone calls with no response from Lorex, I responded to the Lorex ticket system and requested a refund due to Lorex not shipping me the product and Lorex failing to contact me. On October 13 2017, Lorex responded to my request with the "it's on back order" and "We may still have these cameras available at 3rd party stores like Costco, Walmart, Sam's Club etc, in case if you are still interested in this product." On October 14 2017, I received a email from Lorex with "Dear Xxxx Xxxxxx, Your Lorex return has been approved for the following item(s): FLIRCare-399 × 1 LNZ3522RB × 1 A pre-paid UPS® shipping label has been generated for you. Please print this label and secure it to your return. This label contains all of the information needed to get the item(s) back to us." I responded to the email explaining that I had not received the camera and again asked for a refund. On October 15 2017, Lorex responded with "Upon verification, Since the cameras are in back order status and due to the fact that you want a refund to be done. We have submitted a refund process under the reference number xxxxxxxx. You will also be receiving a return label from UPS so you can return the item back to us. Once it arrives to our warehouse it will take between 10-14 days for the refund to be shown on your bank statement." To this day, I do not have a Lorex camera to review. Why I did not check the BBB page before I do not know. As others have stated, Lorexs has no customer service and seldom answers the phone or responds to Emails.

I had low expectations but this system is great. The image quality is excellent and the wide angle lets me view almost my whole 1 acre yard with 4 cameras. You can adjust the image quality levels and choose between high and low volume streams to save on bandwidth for your internet connection. I successfully pulled up the cameras on my home computer, work computer, and smart phone (Android), and our iPad. Setup of the system and cameras was very simple. Searching through video is pretty quick and I was able to select a video segment and download it to my PC. Motion detection works and night vision works as good as you could expect it to. Overall very satisfied with the purchase.