Customer Ratings & Reviews

After 3 days of using it, one of the unit was disconnected, i did some troubleshoot but no luck, try to call/email and chat support and no reply after 3-4 days... So I return everything...

We did nothing to the lumas 3 whole house kit and they just stopped working and were not able to be reset. Not real confident in the product at this time

Does not work properly. Had to perform numerous reboots every week. Sometimes a few per day. Wish I could get my money back

I have 300mps at the modem but luma will only put out 143 or less. Have done everything luma suggested but didn't work. DON'T BUY LUMA

Only 2 out of 3 of the units worked. Luma customer service took a month to send a replacement.

Couldn't get the third one to pair, difficult to setup, not as easy as it should be. I returned.

Not even sure that it has expanded our wi fi; sounds like a great product; but not sure it works

One of the Luma units did not work at all despite the efforts of a Best Buy technician.

After waiting for months for Luma to be released with high hopes that it would finally give my family the speed, coverage, and parental controls we needed, I was SEVERELY disappointed. A majority of the security and parental control features that were touted in the pre-release marketing were not integrated into the app yet, and promised to be release 'in a future release.' What?!? Then, basic router functionality like a log and port forwarding is totally missing. Lastly, in trying to use the 'Pause Internet' feature, it locked up the Internet to the entire house and would not let any device to re-connect. After close to an hour on the phone with their support department (who constantly needed to put me on hold to talk to a Level 2 technician) they had no idea what went wrong and said a product engineer would follow-up the next morning which never happened. Luma is a great concept, but far from reAdy for prime time. Maybe in 6-12 months, the product will mature and be better. *****REPORT CARD***** Product Concept: A+. (Love the focus on security and parental controls) Product Features: D (Most features are missing in the initial release pending a future app update) Internet Speed: A Reliability: F (App blocked Internet for every device in the entire house with no ability to 'reset' it. Support: D (Poor technical understanding and constantly putting customers on hold to ask Level 2 technicians).

I wanted to love this item but the poor customer support kills it. Everyone is very nice but that doesn't change the fact that hold times are in excess of 2-3 hours (seriously) and when problems don't get resolved on the first try you're fighting to get their attention again even with a case number.

Setup was very easy, performance is horrible. LTE on my phone screams compared to when I'm on wifi via Luma. If you want one I'll sell you mine much cheaper than what they charge.

I wanted to extend my WiFi range to the back part of my house. I found the signal and upload speeds were worse than the Nighthawk router I bought several years ago. Each router only has one Out port which makes adding my security system, Sonos and camera hubs difficult.

I wanted to like Luma. I really did. I waited with anticipation and I finally received it and what a disappointment. First of all the app setup tells you to look for various stages of the LED light to light up, but it never did. Then when the Luma is connected there are no active lights on the device to let you know its on and working. The only way to determine that is to look at the app. Then the app constantly shows the Luma offline. REALLY? I shouldn't have to reboot the device to get it back online. This has happened 3 times so far. Now when you setup the Luma you're limited to names that are pre-selected and you check a radio button for which one you want. You have the ability to edit it later on typing anything you want but even after you hit save the next time you check the app it goes back to the name you used when you originally set it up. REALLY? This router doesn't support basic functions that every other vendor on the market supports. These are the features you would normally find but aren't supported with the Luma: 1) Bridge Mode 2) Static IP address 3) Port Forwarding 4) Selecting your own internal IP address range 5) DMZ These are basic features that you would find in a $50 router, but you won't find it here. Lastly, the range of each device isn't that great. Maybe Luma figures people will buy the 3 pack and that would account for the limited range, but that's a possible poor excuse. While Luma said you can connect each luma via Ethernet I don't think that's the case. I'm not sure that's working and I think they're actually connecting via wifi which then diminishes your overall wifi speeds. With each wifi hop from device to device you're using part of your available bandwidth. Maybe over time Luma will get better as they update their firmware but it is not ready for prime time. I suggest holding off 6 months and then seeing what features are available. By that time traditional companies like Netgear, Dlink, Linksys would all have their own mesh. Oh, supposedly Luma support MU-MIMO, but according to the review on SmallNetBuilder it doesn't have the hardware to support it. According to that website the Eero has better hardware and more memory. I also have an Eero and it is leaps and bounds better. Not perfect but so much better

Purchased 7/7. Downloaded app and went thru setup. It was fairly simple and showed that I had successfully setup. The Luma app showed a 108mbps download speed. 2 Lumas upstairs and 1 down. However, I walked around house with iPhone using a speed test app. The actual speed was anywhere from 8-40 Mbps. The only place 100 Mbps was achieved was 1 foot from luma hooked to cable modem. 10 ft away in same room was closer to 30. Came home today downstairs unit was disconnected. It won't reconnect. My iPhone constantly drops or won't connect. My apple airport that was replaced had better coverage and was more consistent. I have reached out to luma and update reviews if problems resolved. Otherwise I'll return immediately and give Eero a try. This product is not as advertised and isn't ready for consumer.

The Luma concept is a fantastic idea. It grabbed my attention right away when they were crowd funding. fast, simple wifi. Sounds great but if you want to do very simple tasks like add an additional luma (4-6) you will literally want to throw them on the floor. Constantly errors trying to add them. While their customer support agents are very friendly, they know little technical information and the 4 times I have had to contact them for issues, they keep promising an app update to allow for features promised on the box but week after week goes by and no update. I would literally look to my old solution with multiple SSIDs and routers to do the same thing. Luma is something that isn't reality today. I would read reviews before buying and call them for yourselves to hear the app update should be here within a week tactic. CONS 1. Cannot Port Forward 2. Cannot use Comcast without using the router in bridge mode only 3. cannot add devices without headache 4. Cannot see what people are browsing as advertised 5. Speeds are nothing special whatsoever and constantly restricted by the mesh network. 6. Cannot use a switch off luma to use more hardwired devices 7. Cannot connect the lumas together via cat6 as there is a bug Save yourself the headache and stick with your solution or buy a cheaper solution that will out perform this new tech.

one of the largest wastes of money i have ever seen. this router system is complete trash, it took me over 2 hours to get the first luma setup because it kept showing an error message. over the next 2 weeks i tried to get the other 2 ap's setup but still nothing but problems and it would always red ring. lumas customer support is beyond bad considering they keep telling you they've never seen this problem before. best buy should stop selling this bad product.

Luma worked great for about 8 months and I was very pleased, than about a week ago a new firmware was pushed out (2017.06.21-1) and some devises are now doping WiFi at random and will not reconnect unless I completely disable the WiFi and restart the device and I am constantly reboot the Luma (all three of them starting with the Hub first) several times a day. I called Luma support who advised it was a problem with my client devise and I asked the engineer how that could be if it was random and was happening to different devices at different times of days (mix of both Android and Apple phones and tables). Very very frustrating. I put up wireshark and a separate wifi spectrum Analyzer and see the WiFi Radio Bands dropping constantly and than quickly coming back up, because of this it is causing an IP conflict on the client devises which is why they are not reconnecting the Luma WiFi. At this point I am taking the Luma out of production and adding it to my every growing box of junk products and will be installing either the Eero or Google WiFi in hopes of a much better product experience. If you feel obligated to go with the Luma all I have to say is Good Luck and know that there are better options out there!

I bought this in store and it worked for a few minutes and then disconnected the network. Okay, I'll call tech support and I got Dave. He was nice seemed to know what he was doing and then tried solving the problem to no avail. The issue was my phone, not being an iPhone but a android phone, then it was me trying to use an existing SSID. Then he finally told me what I previously had is better than the Luma (Linksys) and that I can't get the Luma to work so just return it to Best Buy. Wow, what tech support or lack thereof. So back it goes and I'll wait for a better mesh network in the Netgear Orb.

I have been extremely disappointed with my Lumas. I didn't buy them at Best Buy but wanted to give people here the heads up. It may eventually turn out to be a great product but they shipped it too early. The original marketing was great -- I was a super excited early adopter. But the product just doesn't work. I've had to troubleshoot with them four times now -- and things just don't seem to be getting any better. I'm sure they'll eventually get there but I'd wait until they've worked the bugs out.

I work in IT computer support and it took me a week to finally get 1 of these working. Finally got a 2nd one working and then 2 days later...my sons phones internet stopped working, mine was fine. Connect to LTE works, connect to LUMA stops. Seen other reports like this as well. For no reason some devices will stop working. No security on the devices, nothing like promised. LUMA rushed this product out after months of delays. They should have continued to delay. Save your money, get a good router and repeaters if you need to.