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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 365 reviews

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81%
would recommend
to a friend

Customers are saying

Customers highly value the Luma Wireless-AC Dual-Band Wi-Fi Router's ease of use, extensive Wi-Fi coverage, and straightforward setup process. Many appreciate the strong signal, extended range, and included parental controls and security features. However, some users experienced performance issues with the system. A few customers also commented on the router's relatively high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 365 reviews
  • Rated 4 out of 5 stars

    ...several dropouts, especially at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because a relative had gotten the Google Wi-Fi 3-pack, and I really liked the features associated with it, but it had been out of stock for some time. The Luma 3-pack came down in price, matching that of the Google Wi-Fi system, so I thought it would be comparable. I was experiencing several dropouts a week with it, especially at first, but I think it was a firmware issue because it improved after the last update. I also didn't like the fact that I could be in the middle of using the internet (i.e., streaming movies) when it would just decide to go through an update at the worst times and disconnect for as long as it took to complete each update...(I never found an option to limit the updates to certain times, such as when I'm asleep). When it did work, it worked well. I think I should've waited for the Google Wi-Fi to be available.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Great whole house wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this mesh wifi to cover my entire house (approx 2000 sq feet). It works perfectly. It was easy to set up and has worked flawlessly. I plan to purchase another system for my son's home.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Expands the normal internet in our house. Can lock out the kids from internet at certain times and keep them age appropriate without any hassles. No more dead spots in our house.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WiFi in our home has always been spotty. Due to the high ceiling and location of the router, getting good WiFi in every room has been difficult. The Luma was recommended to us by the BB associate. We were looking for another brand, but it was out of stock. The Luma turned out to be a great choice. It was very easy to set up and we now get strong WiFi throughout the house. The tech support is also top notch. We had problems getting our printer to work over the new network, but Luma suppport helped us. I'd highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Luma wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to anyone with WiFi issue and security I have purchase this Luma and we'll worth the money it spread my WiFi all over the house, from back yard to across the street A++

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good - not great solution for larger homes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, so if you aren't tech savvy this is the product you want to buy. I still run into situations where signal is spotty, probably due to being just far enough away from each unit. Overall product is a very good solution and I would recommend trying if you have trouble spots in home.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi coverage

    Rated 5 out of 5 stars

    Luma rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been pleased with my new mesh network. The Internet rocks all through the house. No dead zones anymore and I have control over 18 devices that are on the network.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Great wireless network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatly expands coverage. Area has limited coverage and these nodes greatly enhance workable areas by improving / expanding signal strength to wireless network

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 4 out of 5 stars

    Still learning capabilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set of three Luma nodes improved my in home internet coverage. Have a large home and may need one or two more for peak performance. Interesting to see enhancements being downloaded; none that I need today but anticipate this being advantageous in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi coverage

    Rated 5 out of 5 stars

    Better coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 3500 sq ft house and previously used an extender for better coverage. The coverage and speeds are better and it was easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works Great, Awesome customer support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially the unit did not work. I was going to return it the next trip out, but the following day I got a phone call from Luma support asking how my experience was. We quickly figured out the unit was actually not a new unit, but a returned one (Bad Best Buy! Bad!). Luma sent me a new unit over night with a return label for the old one. They also gave me some hints on how to improve the setup and took the criticism for not having the info on their website. Have it in a two story 3000sf home and it works great everywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Fast and easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, even with multiple units, and eliminated my wifi dead zones. Also like the built in parental control features.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 4 out of 5 stars

    Great Product Hopefully Will Continue to Improve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for extending your Wi-Fi throughout your home. Incredibly simple setup process. Excellent tool for monitoring connections to your network and for monitoring / limiting Wi-Fi usage. Great for families with young kids.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It works like expected but.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range of these mesh network router is not as far as they like to advertised but the speed is very consistent no matter how close or far to these routers. Hopefully there is a firmware update that fixes the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 3 out of 5 stars

    Great for casual internet users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this product because we had moved to a bigger house and needed wi fi coverage through the house. The people at Best Buy recommended the product from netgear but it was more expensive and the reasoning they kept giving me seemed to apply to hardcore gamers. We have a small family of 4 and this product has filled our needs although I would like it to be a little faster. I will be upgrading to a better system, but it gets the job done for a family who uses it to pay bills and stream music and videos. I would recommend the product for a family that uses it for everyday home use.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think this device was going to work well at first but after installing it , my wifi is evenly strong and no weak spots throughout my 3000 soft home . Setting up was a struggle at first but I learned quickly that all the devices need to be auto updated by connecting them close together first then after they have been updated you can distance them out . Don't waste money on an extender . This device is the most affordable device of its kind and work very well .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great while home wifi setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking to get wifi in every corner of your house, this is a great way to go. I am running 4 of these in my weird shaped house. Each individual unit is not super strong, I would not recommend getting just one unit. It is meant to work with more than one. I had the nighthawk wifi extender, that unit is quite strong but I still had some dead spots. The security is great on the lumas also. Automatically blocks you from going onto dangerous sites and attacks.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Very simple setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was very simple and straight forward. The devices are working flawlessly with great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 4 out of 5 stars

    wifi mesh system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    anupgrade from my standard wifi, this boosts my signal farther and stronger placing the devices anywhere in and around my house. i now have wifi in the garage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi coverage

    Rated 5 out of 5 stars

    Easy to set up and works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Luma was easy to set up and install and boosts the internet from downstairs to upstairs.

    I would recommend this to a friend
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