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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 365 reviews

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81%
would recommend
to a friend

Customers are saying

Customers highly value the Luma Wireless-AC Dual-Band Wi-Fi Router's ease of use, extensive Wi-Fi coverage, and straightforward setup process. Many appreciate the strong signal, extended range, and included parental controls and security features. However, some users experienced performance issues with the system. A few customers also commented on the router's relatively high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 365 reviews
  • Rated 4 out of 5 stars

    A little pricey.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that overall the product is good. I have some issues with connectivity because the Ethernet connected from my router to the laptop is sometimes spotty. But other than that the product works like a charm.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong signals throughout the property...even to a detached building behind main house. Affordable and reliable!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good WiFi for home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luma is a great buy for homes without great WiFi I have big walls and still with luma I have great WiFi I don’t give a perfect grade because sometimes very few times WiFi goes back and forth

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a breeze to set up! Longest part was going through the house to set up the other 2 nodes! No problems yet!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and no issues since. I really like how once it's connected, they blue light goes away

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, app is easy to use, great coverage through the house now(2500sqft.) Product worth the expense

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very simple to use. The support was very helpful. Works well and the app is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 2 out of 5 stars

    Missing Promised Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believed they hurry on releasing this product. It is not ready for prime time. A lot of the promised features are not there. Setting is fast and easy if you don't run into any issues or need to make any changes. If you do then it is a pain you need to factory reset each device and create a new account (new email) every time you need to do it. I run out of emails and had to use my wife email. Check out the Eero, it looks like it is readier for prime time.

    No, I would not recommend this to a friend
    • Brand response from Luma Support
      Posted .

      Hi JeffKish, Thank you for the feedback. We're here to help. We would like to better understand the troubleshooting steps outlined. We don't recommend a factory reset as a step to mitigate potential issues. We would like to talk to you to better understand the exact issues you are experiencing as well as discussing upcoming features we are pushing out. Please contact us at [email protected] or 800.684.5862. We look forward to hearing from you. LumaHome

  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was difficult to make work initially but once set up (3 hours on phone with support) it works pretty well. It extends the coverage to most of my home (more than 5000 sqft)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little hesitant as previously purchased devices DID NOT work in our old 1920's home with thick plaster walls, but this one works excellent. There is one placed on each of the 3 floors and the signal is strong the majority of the time. If all 5 people and a few tvs are online at once, it does slow down and the higher floors connection does drop occasionally, but for the most part, this was a perfect solution for our problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hi tech range for extender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is a three unit system and works with on my main level upstairs and basement my home is 2800 sq feel and has had some dead spots. This system works better what cox offers

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Superb for all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, activate, and use. Luma greatly improved my WF service throughout 4 floors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not perfect but great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was a bit confusing but after that it has worked very well. We bought 4 and we can reach all the way to the back of the yard which is about 1000 feet behind the house.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Easy setup, great wifi throughout whole house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried everything from extenders to different routers. This product worked for my 2 story home.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Mesh luma

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty good I have net throughout the house so I would recommend it to a friend for sure

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Placed in several locations around the house and upstairs. Vastly extended our Wi-Fi range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part for me of this tool is the ability to parental control my kids internet time. Not only can I set restrictions on PG, PG-13 etc (and notifies me of anytime the kid requests an exception for me to grant) but also can set x hours per day they are allowed to use the Internet and also set bedtime hours when the internet shuts down for each of these kids. Very useful to help kids stay disciplined.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi coverage

    Rated 5 out of 5 stars

    Totally Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This nest wifi has solved all of our problems with dead spots in our house. We love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient upgrade for my condo. Have had 8 people connected at once. No issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't like them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were not easy to setup, they were not easy to control, after one day they disconnected from the network, you couldn't tell which if any device you were connected to and you could stand right next to the device and have poor signal although the app said it was operational. Oh and when it disconnected from the network the app said it was fully operational. Took them back and purchased the Velop system.. save time and spend the extra... Worth it. My home is a 2000 foot ranch style split level.

    No, I would not recommend this to a friend