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Customer reviews

Rating 4.3 out of 5 stars with 2192 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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84%would recommend to a friend
1
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 2,193 reviews
  • Rated 4 out of 5 stars

    Maytag Bravos MCT High Efficiency MVWX655DW Review

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    Posted .
    Owned for 1 month when reviewed.

    It takes time getting used to a Hi-Eff clothes washer - less water, less detergent. Read all instructions carefully. Take clothes from washer right when wash is done (lots less wrinkles). Use dryer sheets (lots less wrinkles). Use “he” detergent. After doing 8 loads I have decided I like it. I love the see-thru lid. The only negative is that it does not spin dry the clothes as dry as my old agitator machine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of the Lid!!!

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    Posted .
    Owned for more than 2 years when reviewed.

    This washer would receive 5 stars if it weren't for the lid! We have gone through two lids so far and it's not even because the glass broke! The hinges are so strong that they eventually crack and break through the plastic that encases them. This leads to the washer no longer functioning, due to the fact that the lid must be securely closed and able to lock in order for it to operate. Maytag paid for the replacement lid, but we had to pay for the labor costs. Now, about six months after its replacement, we're going to have to do it again. So, not only did we spend over $700 on this washer, but we have to spend over $100 each time they replace the lid...it's not worth it! Find one with a metal lid and steer clear of this lemon!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi nomoremaytag4me, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly at 1-800-344-1274, via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Great washer

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    Posted .

    After seeing its 4 star review I'm extremely happy with this washing machine. When I checked consumer reports about this machine it received a very low rating and I became a bit leary until I realized all the complaints were from people who don't know how to read the instructions on using this washer! Its It's a high efficiency machine and "he products" are necessary for it to work at its optimum level. I read complaints about white streaks from detergent were left after doing a load of laundry. If you read the instructions it clearly stated to use high efficiency detergent as its low sudsing. Those that complained I'm sure used regular detergent which would account for the white streaks as it uses minimal water and there high sudsing detergent would produce that undesirable effect. Also when people complained about the washer shaking to much and being too loud. If you read the instructions on how to load the drum properly you'll have a minimal shaking during spin cycles. As far as it being loud, I found it to be no louder than any machine I've every had. I do have it in my basement so the sound is minimal so if you have it on the same level where you happen to live and hearing the slightest noise bothers you I suggest you spend 4x the amount of $$ that this machine costs and I'm sure it might be a bit quieter. All in all a great bang for the buck and I would recommend this washing machine to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Had a few issues since the beginning

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    Posted .
    Owned for 10 months when reviewed.

    I purchased this washer not even a year ago. First washer I received, I had to return becouse it was leaking water. The second washer was fine until a few days ago, when I heard a loud noise as it was in the spinning mode. A sofa pillow got caught on something in the washer and it even tore the pillow. It was until later I notice a piece of plastic dangling from the rim of the washer. Now I am in the process of contacting the manufacturer for replacement before the warranty expires.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Amy411, thanks for the review. We regret to hear that your washer is not living up to your standards and are happy to look into this with you. Please reach out to us directly at 1-800-344-1274, via Facebook https://www.facebook.com/maytag/ or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 5 out of 5 stars

    Great looking machine!

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    Posted .
    Owned for 1 week when reviewed.

    Love the class top and holds larger loads. Fits nicely in our space.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning quality
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Love it! It's not noisy at all

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    Posted .

    I've seen other reviews of people saying how noisy this washer is. I have to whole heartedly disagree!! I don't know if others have been spoiled with the fancy machines they have out today or what but I don't think it's noisy at all. The only "loud" noise it makes is when the water shuts off or turns on and it's not even that loud. My old washer was 13 years old and it was the cheapest model they had back then. It had the big old agitator in the middle, a considerably smaller drum then this one and was so loud that it sounded like it was coming through the floor (our machines are upstairs) This new Maytag washer I can't even hear it! We just had it installed Nov.30th so I'm still getting use to it and I find myself yelling upstairs to my husband to see if the washer is even running when it's suppose to be. I love that it senses the load and puts in the perfect about of water. No more wasting water that the washer doesn't even need. My clothes come out clean and I can fit so many more clothes in this washer! I'm still amazed with it! Very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning quality
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Cleans clothes well

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    Posted .

    Agree it's noisy during draining, washing, and cycle changes but it cleans clothes well. Clothes do look whiter and brighter. Good purchase. Name brand. I replaced a Samsung that had bells and whistles. I'm over that hype. Plus on sale I got a great deal. And I'm a picky, thrifty shopper.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Great product!

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    Posted .

    Easy to program. It washes great. Its a lil bit more noise than a luxury one, but not a big deal.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning quality

    Rated 5 out of 5 stars

    Love this washer!

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    Posted .

    I bought this because I don't like front load washers. Also because it can handle a queen size comforter without any issue. It is a great value and does a great job cleaning all my laundry. I absolutely love that it autosenses how much water it needs to make my laundry clean. I had it delivered by Best Buy and the technicians did a great job and were professional and friendly. I purchased the warranty as well. I bought the matching dryer as well and equally happy with it as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tears clothing up

    Posted .

    I bought this on sale from another vendor because of the sale price, took it back the next day. I followed the directions to a "T" and yet my socks and towels were getting the strings pulled at. You could see the runs in the towels. We had a little pile of strings when we folded the load after drying. You can tell it is hard on clothes just by watching it! We even tried the deep water setting to try and eliminate the problem. I really did want to like this washer. People often recommend Speed Queens. I went with a front loader from Frigidaire replacing my old frigidaire. Some people hate front loaders, but I have always had success with them. Some may say it's because our clothes and towels are in fact old that this Maytag tore them up. Well, I would rather have my fabrics last a few more months. I really felt like I had to walk on eggshells with this unit and was going to have to train everyone how to use it (Or walk on eggshells). If you buy this unit and it does the same things, return it immediately, don't wait. I have heard of stories of some vendors telling customers they are stuck with it only after having it a couple of days! P.S. The pic below only represents the threads pulled completely out of the fabric, the other items such as towels and socks have strings hanging out of them. Oh, and my front loader washes far better than this Maytag unit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lousy Service from BEST BUY

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    Posted .

    On September 6, 2016 we purchased a Maytag 4.3 CF Top Load washer (Model MVWX655DW) and a Maytag 7.0 CF Electric Dryer (Model MEDX655DW) for what we thought a good arrangement at Best Buy. Best Buy delivery crew arrived on time on September 9,2016 and completed the installation of the Dryer to our satisfaction. However, we noticed that the washer was being delivered as an open box item. This became a more serious issue when the crew told us that they were unable to complete the installation because as an open box item a part missing (e.g. the hose for the evacuation of laundry water)! On closer inspection we also found out that the said washer was damaged as it carried several scratches on the sides and in the front that could be seen with naked eye. It was obvious that the delivery center had failed to send us a unit that met the requirements of what we had contracted for during our visit to the store. Indeed, when we were at the store shopping for the two items, we had noticed floor samples of the same model and make that were being discounted at 20% or even 30 % in some cases. We declined the option of buying any of these units and instead paid the price for the unit as advertised by Best Buy. Please note that this item was on sale in several stores of Houston at the same price and conditions but having been Best Buy customers for over 20 years in different US locations we decided to do our shopping at Best Buy. It seems we have made a mistake and our confidence in Best Buy has been badly shaken. We have been to the store and talked on line with several people of the customer service unit to understand what happened and why. Everybody at Best Buy has agreed with us that this was a deplorable incident and we were right in rejecting delivery. And yet as of now no one from Best Buy has contacted us to tell us when a replacement unit will be delivered to our house. Best Buy expands considerable effort, time and resources to maintain a certain image of itself in the public eye and makes claims that define its operations. I am afraid that these claims do not have any meaning any more for me because what has happened has seriously sapped my trust and confidence in Best Buy.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Acceptable

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    Posted .
    Owned for 3 weeks when reviewed.

    The jury is still out on this product but thus far I have found it acceptable. If I had the space, I would definitely have gone for a front loader. I believe they are more efficient and effective. However, due to space limitations, I was left with few choices. In my short time using this machine, I have decided that using the "deep water wash" provides sufficient water for a proper agitation of the close to take place. Also, I have discovered that unless clothes are put in the machine properly they will not get drawn into the agitation process. In fact, I found clothes can get tangled and those clothes simply do not washed properly. Example: I had originally laid a number of pants around the outside of the tub. After putting in a few shirts, I started the wash cycle using the "deep water wash". Despite the extra water, I watched some clothes being pulled around the outside but never being drawn under the water. I opened the lid, separated the clothes, closed the lid and then it began to wash as I expected. The point is, until you get use to how to place the clothes in the machine, don't simply put in your clothes and walk away.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted .

    Not the best unit out there... The bearings for the drum on this (and many other similar machines) are a known issue... Water gets past the seal and the bearings go bad which leads to the machine sounding like a jet engine taking off when it's spinning. 5yr protection agreement is HIGHLY recommended if you are like us and have 4 kids / are constantly doing laundry. Google "why does my washing machine sound like a jet engine" - Even knowing this,we still bought this machine because we don't like the front load ones because of the mold issues... When the bearings fail after the warranty period, there are kits available with the replacement parts for under a hundred dollars. I'll fix it myself when the time comes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality without the high price

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    Posted .

    My old washer was dying so I had to buy a new one. I read review after review on a bunch of different washers. I went to every appliance store in the area and talked to the staff to get their take on them. I thought I was going to be stuck paying close to $1000 just to get a good quality washer. It seemed that if I wanted quality I had to pay for a bunch of features that I didn't want. I was actually at another appliance store when I first found this one. I talked to the salesman, and he couldn't stop raving about it, and even told me not to bother with the next model up (about $200 more) because the only real benefit was an even larger load capacity. I went home and started reading reviews, and was still impressed. I found that BB did have them, but it was not originally suggested to me when I was there prior. I went back to BB and talked with a different sales person who instantly suggested it to me. I will say that I am not sure how I feel about the glass lid for fear of it breaking, but that seams to be the standard in the mid to high range washers now. I am so glad that I found a quality washer that didn't break the bank.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer does wash clothes completely

    Posted .

    This washer has a builtin load sensor that determines how much water to put into the washer. There is no setting to allow owner to set the size of the load. Because Maytag is trying to make the washer efficient the sensor does not put enough water in to cover the clothes on top. Furthermore, since the washer just rotates the clothes back and forth the ones on top stay on top. So basically, any clothes at the top of the pile don't get wet and don't get clean. There is no way to force the washer to add more water. In the picture below the two purple shirts in the middle of the load are almost completely dry after the washer is filled with water during the wash cycle.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Mike.

      Thank you for your review. We are sorry to hear that you're not completely satisfied with your washer and we would like the opportunity to discuss it with you further. Please email your name, address, phone number, model/serial number and a brief description of your concerns to Maytag_Reviews@Maytag.com. MaytagBrand

  • Rated 5 out of 5 stars

    Great Washer!

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    Posted .

    I made the mistake of not reading the reviews until after I purchased the washer, but this turned out to be a good thing. What initially attracted me to the appliance was the name brand and the sales price. The deal was too good to pass up, so I made the purchase. It wasn't until I got home that I decided to read the reviews, and I was devastated as I read one bad review after another. I've owned the washer for over a month now and all I can say is that every single bad review I read was totally wrong. If you read the manual, which is a relatively short, easy read, you won't have any problems at all. I am really happy I made this purchase and would recommend it to my friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost 5 stars

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    Posted .
    Owned for 1 month when reviewed.

    I'd give 5 stars but we've had a couple issues with it not always dissolving the laundry detergent pods. I'm not sure if it was the washer itself or the pods. Other than that it works pretty nicely. I got a good deal on it though so I really cannot complain

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the Washer

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    Posted .
    Owned for 3 weeks when reviewed.

    I have to admit, the impeller takes a little but to get used to. I still wonder some of the times if EVERYTHING is getting wet. My son and I watched an entire cycle though and saw the clothes gently rotating so things on the top rotated to the bottom, etc. I love how much you can get in a load! Great for large families.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grateful

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    Posted .
    Owned for 1.5 years when reviewed.

    The Best Washer That We Ever Bought. And Its Very Efficiencie

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer if you're not in a hurry

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    Posted .

    The washer seems to do a good job washing; however, everyone in my household is retired so we don't have heavily soiled items. Therefore, I can't say how it does in that case. The cycle takes a long time compared to our previous washer that had an agitator. Haven't timed it down to the minute, but seems like about an hour. I don't understand why they didn't put an end-of-cycle signal on it. Seems to do a good job of determining the amount of water needed. Make sure you don't forget to put something in the load; at a certain point it locks itself so you can't open the lid during the cycle. According to the delivery people you have to leave the lid propped open after using so that the water dries up, otherwise it can get mildewy. I would probably recommend to a friend, but after telling them the things I stated above.

    I would recommend this to a friend

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