Customer Ratings & Reviews

I purchase the Maytag washing machine model #: MHW5630HW on 3/8/2021 and scgeduled a delivery for 3/11/2021. I received a notification via email the day prior to the delivery and on 3/11/2021, I received the delivery as scheduled. The delivery guys were friendly. They took mearement of the door to make sure that the appliance would fit then brought in the appliance and level it to specification. So far, the washer is performing as expected. It took me a little while to get used to holding the start button for 3 seconds to turn it on. I was looking for a 4.8 cuft but this 4.5 cuft works just fine.

I Love my Maytag Washer! It’s so quite and has a Steamer. Doesn’t leave my clothes wrinkled. It’s so easy to use too! I would highly recommend it to my family and friends.

Excellent features and easy to use. Cleans clothes well.

I purchased this model after my washer went dead after 13 years (also a Maytag). I actually purchased the matching dryer and stacked them. They are both working wonderfully and I couldn’t ask for better machines.

It is a great front load washer with a decent price

This was the worst washer and dryer set I have ever encountered. First, the panel on the door came broken. It fell off the night we got it. When we had someone come to look at it BB said it was defective. Then, the door locked. With clothes inside. Water sitting inside. This happened Tuesday after installation - not even a full week at this point. The washer would not reset no matter what I did and the clothes were stuck inside in soaking wet water. To make a long story short, there was a lot of back and forth with BB over what to do. I was asked to make an appointment with Maytag for them to come open the door. I called them and made the appointment for that Friday morning. I contacted BB again and they said that they can actually come open the door instead. This was Wednesday. So I set an appointment with them for Friday too. Thursday comes, and I call BB and ask them to confirm no matter what they’d get the clothes out and the door open. The clothes had been in there for 48 hours and were going to mold. They were sitting in still water. They guarantee no matter what they’ll get the clothes out and tell me to cancel with Maytag. This entire time the washer still has not unlocked. I call Maytag, cancel with them. Then Friday comes. Someone comes out and his partner sits in the car while it’s running. He asks if we tried unplugging and all the other usual stuff to reset. I say yes and he goes to the washer to check it out. He’s YouTubing how to open it and then a loud banging and cracking noise comes from the laundry room. He walks out of the room and says he is going to get his partner because he’s dealt with it before and can help. He goes outside and gets in the car and leaves. I go to look at the washer to see he halfway cracked it open. It was scratched up and the plastic cracked and water was slowly leaking from the bottom of the door. It was trickling along the floor. My water heater and furnace are directly next to the washer and dryer. So the water started to run under those appliances. I call BB and demand someone come out or permission to break the door off. I’m slowly mopping the water up and BB refused to help and told me wait for a call back in 24-48 hours. UNBELIEVABLE. I hang up out of frustration and continue cleaning the mess. I grab the washer door to assess what he’d done. When I grabbbed the door it broke open and all the water came rushing out. The BB guy had broken the door and caused leaking water then got in his car and left. No explanation, no heads up. I go to open the door and then all the water rushed out and went underneath the water heater and furnace. I try to close the door and it no longer will close. I can see scratches and dents from when the guy was banging on the door. I wasn’t watching what he was doing, all I was hearing was the noise from the door. I didn’t think I had to watch him considering this is his job. The entire time the door was still locked. Even though the door was broken open. The locked was still on. Water was sitting in the tub. There was close to $600 worth of clothes in that washer. Work clothes, lounge, expensive items. I returned the set and will never buy another Maytag again. They’re supposed to be a tried and true brand. Reliable. Your mother’s mother’s mother had that brand. Yet this was the worst experience I’ve ever had with any appliance or device in my whole life. 2 out of 5 Best Buy people I spoke to over this issue were actually nice and helpful. The other 3 were misinformed, unreliable, and not helpful. Greatly beware this set and honestly BB customer service. This was an awful experience and makes me regret opening a credit line to buy appliances with BB.

Just got the washer and dryer last month and this is my 1st front load washer, it does a good job. haven't tried all the features yet, but so far I like it a lot.

Highly recommend. Great quality. Quiet cycles, easy to use and provides a thorough clean. I absolutely love the matte finish of the black. Overall huge upgrade from last washer & dryer for a better price. Also recommend having Best Buy install. They removed the old washer & dryer, installed the new set and made sure everything was working properly as well as provided a concise overview on how to use.

I want to give a perfect review to bestbuy from the point of sale to the delivery.. i am very happy with the service. Can’t wait to get more stuff from bestbuy. Thanks to the delivery driver Kevin and his crew for been very knowledgeable and professional .

Best washer ever so smooth easy to use. for those who prioritize durability, affordability, and reliable performance.

The washer we purchased works exceptionally well. I would recommend Best Buy Outlet.

Purchased both washer and dryer. Great set to stack

I recently completed my matched washer-dryer combo getting the washer and I'm very happy to have swichted to a front load machine. Tha saving of water is a big deal to me and the results are even better than I have before. The price it was a little over than I wanted to spend, but the performance, quality and the results that i get... it was worth it

I absolutely love my new Maytag Washer and Dryer! It’s energy efficient. It’s very easy to use and it’s the perfect size to handle large loads of clothes for my family of 7! This was my first large appliance purchase and couldn’t be more happier!! Thanks Best Buy!!

Excelente service, delivery was on time Installation was good no issues with delivery people

Great washer for my familyPerfect size just to write washer capacity everyone in the house it’s happy

Leaks and rubber seal is broken Only had it about 15 months

If you are installing this in a closet/cubby situation - instead of traditional side by side set up - make sure you buy a 6' drainage hose to replace the one that comes with the unit. It's not that flexible and it's too short to push the machine into the space and get the drainage hose into the drain before you can no longer reach behind the machine. The machine has worked well so far and is pretty quiet. It seems to decide on its own how long to run a cycle when it's time for rinse/spin. Mine stayed at 00:01:00 time left for several minutes while it kept tossing things about. They were still quite wet when I pulled them out so I did a solo spin cycle and that got them dry enough.

Godzilla owned a Maytag for ten years and decided to replace it with a newer model. He ordered it from Best Buy because they had it for a good price and the Geek Squad was able to deliver it sooner than one of the big box stores. They did a great job with delivery and installation, and in no time Godzilla was washing clothes in the new washer. He found that they were clean, and since the washer was properly leveled they machine did not wobble too excessively or move across the floor. The king of the monsters was pleased with his purchase. He put on a new, clean shirt and enjoyed the rest of the day.

This replaces a 9 year old full size Bosch washer that was still working, but the cabinet was rusting. I like the choice of cycles and options on this Maytag. I always use the extra rinse (habit on my part), and the clothes come out clean. I use white vinegar in place of fabric softener and the clothes actually don't smell like pickles, so I believe the final rinse manages nicely. I have less lint in my dryer with this model as well. I've actually printed out the pages of the manual with the various cycle options and descriptions and keep it with the washer. This has been helpful in trying to select the best cycle. I have a cabinet over my washer and dryer, and I must be very careful to not lean over the washer when it's running. It's very easy to inadvertently bump the power button and turn the machine off in the middle of a cycle. Since putting a counter top over the washer and dryer, this is no longer an issue since the edge of the counter sticks out over the edge a bit and prevents one from leaning into the power button accidentally. I do wish the door wasn't tinted so that I could see inside of it. I can't help but wonder what they are trying to hide? LOL