Customer Ratings & Reviews

Had some computer issues and didn't know what to do, or whom to trust (I'm not a very trusting person). Took my computer to Geek Squad. They checked it and found nothing wrong, but they did put in some extra security in the computer for me and it works like brand new again. These folks know what they are doing, which is nice for people like me. They won't sell you something that you don't need and in today's World, that is a refreshing feeling. The Geek Squad has earned my respect and trust in what they do, and it is a nice feeling to know that there are still people in the World who work on those principles.

I went to have some memory installed in my new laptop. They were able to do it while I was browsing. Took no longer than 20 minutes. Once installed they visually confirmed the memory installation, and asked if it was to my satisfaction. Great job Geek Squad!

I ordered a very expensive Dell XPS 9510 Laptop but wanted to upgrade my memory from 16 GB to 32 GB. I did not want to take any chances and decided to engage the Geek Squad to change out the memory. They did a good job and my Laptop works perfect.

They did a good job installing my hardware updates. However, I had a few issues with customer service. When I dropped off my computer I paid in advance for the wrong ram. I told the counter person that I thought it was the wrong ram but he felt he knew more than me. I even read the specs on the factory box to him? A few hours later I had brief phone conversation about the wrong ram with a service person. I agreed to order the correct ram from another online retailer and deliver it. When I went to deliver the ram I had to wait in a long line. In other words a prepaid customer that was sold the wrong ram had to wait in line to deliver the correct ram.

Agent solved my problem. Was honest and actually got a refund when the laptop doula t accept DLL the ram purchasef

Geek Squad in bestbuy are the nicest people you can rely upon to get your electronics fixed, installed or configured. I had a chance to get my laptop diagnosed and they fixed within a hour. Very Happy!

My laptop was running slow and I kept getting low memory warnings from my System Mechanic program. My email was slow to load and would freeze on occasion. My Acer E 15 had 4gb ram so I got an 8gb chip that Geek Squad installed for me. With 12 gb my system runs very well with no slowness or hesitation. Thanks Geek Squad!

I bought a laptop from best buy with only 16gbs of ram. I bought 32gbs from them and they were able to install in under an hour. I highly recommend it if you arent quite happy with all of the laptop specifications.

Very quick to install, the guy at the counter was nice.

What Can I Say But These Guys Are Very Good And Know their Stuff !!!! Personable And Patient - They Take The Time To Explain And Answer Questions.

They always come through for me! They are knowledgeable, friendly and patient with those of us who may not be geeks. I appreciate that they give me options.

Very helpful with my problems with updating my computer

The agent setup my laptop. She was so patient with me and showed me how to use it.

I had Geek squad install the 32GB ( Crucial) in the laptop & in a few minutes it's done, that easy....

The best computer help you can get. Very friendly and courteous.

The service was pretty professional and well done. It took a little longer than expected, but I was overall happy with the result.

Great job, brought in a tough book, should have been a pain. They installed new ram, no issues.

It was excellent service the cashier respond me all my questions

The agent (Will) is so nice and helpful. He also cared for my problems professionally.

The Geek Squad agents did an excellent job installing the memory in my laptop. My new computer works great with this new memory. Thank you so much Geek Squad personnel....