Customer Ratings & Reviews

The agent (Will) is so nice and helpful. He also cared for my problems professionally.

The memory installation was quick and painless and it works like a charm

They did a good job installing my hardware updates. However, I had a few issues with customer service. When I dropped off my computer I paid in advance for the wrong ram. I told the counter person that I thought it was the wrong ram but he felt he knew more than me. I even read the specs on the factory box to him? A few hours later I had brief phone conversation about the wrong ram with a service person. I agreed to order the correct ram from another online retailer and deliver it. When I went to deliver the ram I had to wait in a long line. In other words a prepaid customer that was sold the wrong ram had to wait in line to deliver the correct ram.

I went to have some memory installed in my new laptop. They were able to do it while I was browsing. Took no longer than 20 minutes. Once installed they visually confirmed the memory installation, and asked if it was to my satisfaction. Great job Geek Squad!

Very quick to install, the guy at the counter was nice.

The service was pretty professional and well done. It took a little longer than expected, but I was overall happy with the result.

I ordered a very expensive Dell XPS 9510 Laptop but wanted to upgrade my memory from 16 GB to 32 GB. I did not want to take any chances and decided to engage the Geek Squad to change out the memory. They did a good job and my Laptop works perfect.

Service was excellent. Completed earlier than quoted time.

My laptop was running slow and I kept getting low memory warnings from my System Mechanic program. My email was slow to load and would freeze on occasion. My Acer E 15 had 4gb ram so I got an 8gb chip that Geek Squad installed for me. With 12 gb my system runs very well with no slowness or hesitation. Thanks Geek Squad!

The agents installed my new memory in my computer and removed a CD that I had accidentally gotten in there too.

It's worth the yearly subscription fee. The service could be more thoroughro and setting up appoints via their website is a bit cumbersome.

What Can I Say But These Guys Are Very Good And Know their Stuff !!!! Personable And Patient - They Take The Time To Explain And Answer Questions.

Hands down, the best experience I have ever had with a computer repair. I was in and out with a repaired laptop in 30 minutes.

Updated my RAM space .. very efficiently and provided details about the changes

Fast install of memory. And great advice on upgrades.

Installation was good and handled in a professional way

Prompt service... Very helpful. Guy explained everything. Beyond good

They were quick and understanding. I had to update RAM on my work computer and they were helpful.

Allen was very knowledgeable. He did a great job. Thanks for everything

Once you are being taken care of, the service is excellent. The long lines and staff shortages make the whole experience difficult, however. I waited for over half an hour to drop off my computer and then waited 20 minutes to pick it up, which took a long time because they had to pull someone from "the back" who had never checked anyone out before. I also had to interrupt the customer next to me to get details about what had actually been wrong with my computer and what they had done to fix it, because the helper didn't know. Staffing is hard everywhere right now, and the people they have are doing their best (which is great), but they do need more people.