Customer Ratings & Reviews

The product was in good shape and no problems there. It was shipped in a good amount of time but the problem was the carrier. I would highly recommend they switch to someone else other than FedEx. Mine required a signature and I do have to work so my mom was at the house and she heard the knock and when she got to the door the driver was running back to the truck and it couldn't hear her. Every night I got an email saying it was coming the next day and even given a time frame and I couldn't hear in the back of my house so I made myself available or I was outside doing yard work as not to miss the driver because this was my 12-year-old's Christmas present. The time frame came and went and then it would say by the end of the day which I didn't know what that meant I was assuming eight or nine but apparently they stopped delivering at 5:00 so I basically wasted a lot of time waiting for it when it never came. That was Saturday then Sunday did the same thing got a time frame it didn't come then they said end of day. Monday I figured out how to do the itemized tracking and realize it was never even put back on the truck to be delivered. Couldn't talk to a supervisor or a local distribution center. Customer service said to be delivered by the end of the day no matter how many times I said it wasn't on the truck and the delivery driver on Monday said it wasn't on the truck when he delivered something else. I put a sign on my door because I had to work. Wasn't able to leave my house for 3 days to finish up Christmas shopping and then I had to work. It showed up on Christmas Eve and I was not home but they left it after multiple escalated tickets and nobody listening to it I was saying. Never got a text they were in the area and was unable to view the map said unavailable. I opted in for all the notifications. I will never use FedEx again myself. Trapped at my house for 3 days and it wasn't even on the truck.

I bought this for my kids for Christmas. It was a late purchase but arrived 2 days after ordering. The kids love, I have even played on it (highly recommend the walking dead game) and love it. The graphics are much better than our older model and the price was great as well.

Great and the quality is amazing enjoy this feels life like playing various games

Love this item very easy to use. So many different varieties of games to play. You can also use it to watch tv which is a cool feature,

Bought this for my son and he just loves it. It's easy for him to navigate and it makes sure me as a parent is well aware of what he's playing, with the feature that allows parents to view from there phone. Love all of the safety features.

I've purchased this for my grandchild for Christmas so this exact review is based on me playing someone else's. I've only played two games and had a ball. I'm a 47 year old woman and I have enjoyed the two games so much as I want to buy myself one. We played a surgery game and a roller coster game and bith was a blast. Overall I would say this is good for any age.

Perfect (Except the lense heating up! A built a/c for the interior would be the cherry on top and I would be able to call it a 100% perfect item!

The recipient was very happy with this purchase. I don't know anything about it, but they seem to enjoy playing games on it. Periodically they punch things that are "in the way" such as the wall. Or roommates.

My 6 year old had talked about wanting one of these for awhile. We finally got him one for Christmas and he loves it. You can pretty much do anything on it. Even the husband tried it out and said it was cool!

Awesome product and easy setup!! My kids loved it!!

very good product, if you want to have some fun for 30-50 minutes this is the thing you need, no need to but the 500$ one this one works just fine and its very good and the games for it are not really that expensive

I got this as a gift for my kids, and they love it and so do i. Its so cool and so much fun. Walking dead has my kids on their toes with jump scares and tons of laughs. I love call of duty zombies. Lots of fun exploring with this item! Highly recommend for family fun!!!

I bought the meta 3s a month ago I love it so much I went to get the meta 3 512 I’m super in love with meta my best purchase ever other than my car

The advancements in graphical fidelity are truly remarkable. It is impressive how lifelike the visuals have become. These developments offer an incredibly immersive experience for users. The level of detail achieved is a testament to ongoing innovation. We can anticipate even more stunning visual experiences in the future.

First off ive shopped best buy since i was 8 and now 32 and dont regret it. Everytime i go i get what i need and alot of times i find sales or discounts i didnt know about makeing items cheaper then other stores and every electronic ive purchased from best buy has been quality as ive seen family buy same tv i did but not from best buy and theres went out while my same tv and brand still works perfectly with over 50000 hrs of being on and watched or gameing but again my tv still works perfectly and looks new. Again my experience and after 24 years i cant say nothing but good as theyve always taken care of me. ( got quest that was 299 online and walked out paying 185 after tax new in box with walking dead game included but every other store was 250 without game and again why i can't go else where when best buy gose above and beyond for there customers

I personally don’t uses this product. I bought it for my son for a Christmas present. He does enjoy it. And it seems to be better than the original version that he had and he happy so I’m happy that all it matters to me.

Great! Bought for our son he upgraded from the 2 to the 3 and it’s worth it! No more controllers with the plastic wrist bands that snap easy and it’s faster and better overall according to him! Best Buy had a great promotion for the holidays and we are happy with the purchase

This product is really good and hopefully I bought it for the first time and it helped me step-by-step and the customer service was really good. They help me buy it to help me make a new account and everything for it to be cheaper. I got a deal really good deal. Best Buy has five star rating. Wonderful customer service if you want to buy something else they can help you if you don’t know what you’re looking for they can help you whatever it is Five stars

Great device, easy to use and great entertainment.

Excellent service in the store I had no problem with setting up the system my child loves his headset!