Customer Ratings & Reviews

Guys called me before they came to confirm the product but also made sure they had every part I needed for my out of the box tv. They showed up on time and called 20 minutes before delivery. Great service from the delivery guys and even better service with ths sales guy. Would drive to Durham again just for the service.

Unfortunately I live pretty far away from Bestbuy and had to pay extra but the service was worth it. I have one usable arm and could never have gotten this look without their help.

Excellent job setting up and getting started. Just sound bar giving trouble. The cats love the setup as they can watch the TV easily.

We use this service all the time. The team is fast, efficient and thorough in getting us set up.

We love the sound bar. The floor vibrates. Makes you feel like you are a part of the movie.

I live in a very rural area but this enabled me to get the Geek Squad to my installation

I happen to live just far enough out of the service area, but they at leas came out to set it up.

Well worth every penny to let professionals do the job! Excellent!!

Loved that they cam out and set everything up and show me how to use them.

TV is set up great. No issues. Driver was on time and did a great job.

Thanks for delivering my 77” SONY OLED TV. Awesome tv

I had 4 TVs installed via geek squad. 3 were Wall mounts and one was cabinet mounted. The wall mounted TVs were crooked. I contacted the geek squad installer, who didn’t return my call. I contacted his supervisor and spoke to him. He stated the installer would contact me the next day. He also stated he would email me directions on how to straighten out the TV ... both of which never happened. It’s a bit daunting to try and doing this myself (65” TVs), without knowing if I’m going to damage the mounts, drywall, or TVs (2 were full articulating and 1 was a tilt). Quite disappointing.

I bought the geeksquad protection for my tv thinking it would be a great buy. DO NOT buy this protection if you live Far from a best buy. They charged me alot of money to Deliver a new tv. I made a claim and they never sent anyone to come look at my tv. 2 months of waiting and nothing. This is the worse service i have ever purchased.

They don't have me going many months after purchase.