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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 17 reviews

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94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Rated 5 out of 5 stars

    Love my new sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad created a sound system for me that is truly wonderful. They upgraded my wi-fi router with Eero which gives me excellent connectivity and speed throughout my house. Then they used Sonos to create a sound system that allows me to listen to music or voice from any source - iPhone, iPad, radio, phonograph, disc player, or TV in any single room or group of rooms in my house. If I choose I can even add my old tape player into the system. I can play different media is different rooms or the same mefium in all rooms. Sonos is easy to turn on, turn off, change mefia, select rooms, etc from an iPhone or iPad - even a not very computer savy person like me can handle it easily (though not flawlessly yet but I’be only had it for 2 day). I’m a happy customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks who set up the home theater in my condo placed everything where I wanted it and even though this is not a surround sound system (that was a cost thing mainly) by placing speakers at both ends of the great room I get sort of pseudo surround sound which I like for music (I have no TV in the great room and the rooms where there are TVs are really are too small for surround sound). They showed me how to work everything on the units and on my iPhone. They left the work areas (they worked in 3 rooms) acceptably neat and tidy and carted away the old equipment. They actually came a little before their estimated arrival time and had the entire job complete in about 2 hrs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Welcome replacement for TV speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and surprising clarity of sound. Not very intuitive input indicator lights. Without the setup guide, I don’t think I would have ever discovered how to select the digital audio input option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 star setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad representative is awesome. What she set us up with is exactly what we need. The installer also knew what he was doing. He had had experience installing our product and was very familiar with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Provided exactly the solution I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended a google mesh system for our home wifi. Works really well. Only complaint would be the slowness of making contact with them by phone and not good communication from the person I initially spoke with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was prompt, professional and knowledgeable. He efficiently completed the installation and then took the time to make sure we understood how to use the new system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryan arrived in a timely manner and was very informative. The set-up went well and he was very thorough. I would highly recommend him to otehrs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation was necessary for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squadis a way for me to use technology the way I want to use it without my having to know everything about how it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hurray for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler and Nathan, as usual, are excellent "double agents". They were courteous and handled our requests in a professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding professional service by Austin from geek squad. Fast and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be happyer with the service and the way she handled her self just like a great pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen did a great job and were very nice and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew installing everything in two hours with tutoria.l

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY KNOWLEDGEABLE. WOULD USE HIM AGAIN AS HE WAS VERY THROUGH.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad! Save time and frustration let the Geeks get it done right for you the first time. The hardest thing I had to do to get my new router installed was just open the door! Leaving me with more time to spend with my family. I would recommend any Geek Squad service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been over 2 weeks for them to set up a 3 pack of orbi wifi system, they show up with a 2 pack an installed them . Now it is like pulling teeth to get some help from Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Network setup looked like it worked but crashed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up all components to the Ring Cameras and got everything logged on.Even though it crashed would say that the service people were very good.

    I would recommend this to a friend
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