4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11219 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 11,219 reviews
  • Rated 4 out of 5 stars

    program's

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It offers allot of programming for your office and for your writing tools along with creative mind for a good price i feel like but i still feel like they could be more descriptive on the product itself and how they all work before buying into it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal...easy to use too

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a deal! I have 2 PC's(desktop and laptop) so buying 2 individual is so close to this price...but now I can share more with others...(some may even share cost) Easy to share

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft family

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy install and fast upload. Great for family use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great software. price is great too!!!! easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    family office

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to put on several computers , plus opens everything I need for my business

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Valuable resources in MS 365 subscription

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've subscribed to MS 365 for 3-4 years now, and really like what it provides. In particular, the MS Office suite (Word, Outlook, Excel, PowerPoint, etc.) and the 1 TB of cloud storage (per person) offered by OneDrive, for me to use on multiple devices. I can also share all of that (including an additional 1 TB space on OneDrive) with up to 5 members of my family. My only complaint has been that it's very difficult to get assistance from Microsoft, anytime I've needed help. Perhaps due to the pandemic, they've stopped offering any direct customer service by phone. They still have Chat access, but I find it difficult to explain problems I'm having that way. Otherwise, I find this subscription offers a lot of applications that I need and use on a daily basis, and will continue to subscribe to it yearly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thank you for this very thorough feedback! We're so glad that you're enjoying 365. If you do continue to need support from us, please reach us at our 365 Support Page here: https://support.microsoft.com/en-us/microsoft-365

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new system, so happy to have everything upgraded

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mister

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EVERYTHING we need to get the task done right at our fingertips.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got an extra 3-months at no additional cost

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from a personal subscription to the Family in order to save money from two personal accounts for my wife and I. I have had Office for many years, and like using Word, Excel, and PowerPoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient option for families needing multiple copies of the Office applications. Setup and sharing were simple and straight-forward. Have not encountered any issues with the operation of any of the individual applications.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing your thoughts! We're happy to hear you had an easy setup and things are running smoothly. We hope you continue to enjoy Microsoft 365 Family.

      Have a great day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Family share

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Access to the aps for family and 1gig onedrive storage. Price was right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MicrosoftOffice

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy to have a program we can share among our family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recomended

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent bestbuy product. Very complete and gives all options to get the best of Ms

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    reliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like the subscription requirement every year-- just to get updates. It is not for me, I suppose it is useful for families with multiple computers. This version has multiple licenses but updates every year are really not necessary. On the "up-side" the programs are reliable and easy to use just like the older version on my desktop! I gave it a 3- star only because of the subscription issue which is a personal issue not because of the way it works...If you want to use Office-- just pay for the single license version or evaluate your needs before purchasing the subscription/ license version.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Software

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a purchase that fit my needs. People should try the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best software for the best price.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My staff appreciates having the same edition of Microsoft Office. It allows everyone to share all documents now that our edition is current. We were surprised and elated when we noticed we could also download Office onto 5 iPads. 10 editions of Office for a great price- what more is there to say!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for those who can pay

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for your buck. I subscribed to it when it was given free for trial period and you can stack up multiple times which essentially makes mine free for almost 1 year. 1 TB Storage of OneDrive is the best features of it. Sync perfectly and automatically uploaded all the photos and contents of your chosen to the cloud. Office softwares can be used seamlessly. Only downside is after trial period ends, the price it charges is not justified to me, less than $50 annual fees should be a sweet spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to update my computer. This was exactly what was needed! Easy installation and easy to use. Any other issues were on Microsoft's side. Sometimes they make it a nightmare to get rid of the older installations.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Will never leave.

    |
    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] My family will never use a different product. Between the office package we all use, Defender has saved my family better than other products with credit monitoring.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MS365- too many packages in the bundle

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family plan is a good plan if you have a large family each with a laptop and who need all the features the MS365 provides. For us, who use only 3 of its components, on possibly 2 laptops, it’s a little too much. But the other packages are there in case we need it. Also, we did get a rebate making it cheaper than the MSOffice version. I hate it is only a 1 year subscription- unlike in the old days when it was almost “lifetime”. MS stop being greedy

    No, I would not recommend this to a friend
Sponsored