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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11194 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 11,194 reviews
  • Rated 4 out of 5 stars

    Good deal, but difficult to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation on our first computer went smoothly. Attempting to set up sharing rights, and installing the software on another computer following Microsoft's on-line instructions was frustrating at best, and I ended up calling Microsoft for assistance. With Microsoft's help I was able to accomplish the task, but it wasn't easy to find the correct support number to call. It's almost like Microsoft wants you to struggle in installing and configuring their products. You nearly have to be an expert to understand their on-line instructions, and they make it almost impossible to reach live support. Microsoft 365 Family appears to be a good deal, and the software works exactly as expected, but sharing and installing the software on multiple devices is a nightmare.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate you sharing your experience. We're glad to hear that you were able to get Microsoft 365 Family all set up in the end. We have help pages for both sharing your subscription: https://aka.ms/AA4rino and installing on a second device: https://aka.ms/AA4rq32.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft Office Has it all.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Microsoft Office, had the old 10 version. Finally able to enjoy all the upgraded features perfect for your company and family. Love that i can share on all my devices.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Whether it be your ability to outfit multiple devices with an updated software set, or simply the optimized features themselves, we're happy you've found the solution you were looking for in your new Microsoft 365 Family subscription. We're excited to be a beneficial addition to you and your family's workspace! Thank you for sharing your story with us, we appreciate it. We're glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Convenient and easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best and most convenient way to keep the whole family up to date with all the Microsoft Office we need for work and/or school. It's an excellent price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already a family subscriber. We always use MS Office and we're very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Industry Standard Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the desktop software that is needed on a single purchase. Includes ample cloud storage as well. This was an upgrade purchase for the family as software for 4 PCs was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wotks like a charm as always. I do miss being able to buy permanent copy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best things I have added to my laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed working with my Microsoft 365. I have contacted to my phone, laptop, and tablet and it works great on all of them. The installing software was so easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product I recommend it if you’re running Apple multiple Apple devices it is a needed needed product. You cannot go wrong with this when it comes to editing printing purchasing or anything with office work great tothis is a great product I recommend it if you’re running Apple multiple Apple devices it is a needed needed product. You cannot go wrong with this when it comes to editing printing purchasing or anything with office work great tool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loving the Family multi 365 plan. I can use it on my home computer and laptop. It’s very easy to install and use! Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bundled when purchased Surface Pro3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from an XP system to Windows 8.1 Surface Pro 3 I didn't want problems with Word or Excel. Glad I bought, and added bonus of 1 TB cloud storage is well worth it. All my old Word and Excel files work fine, received a $20 discount as part of my purchase of Surface Pro3

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied as it was easy to install myself and arrived via email in a very timely manor. Love the fact that it can be placed on 6 devices for the reasonable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, it works perfect in my computer and cellphone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Philip Tye

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 Family has been meaningful to my entire household since in fact everyone with a computer benefited and is benefitting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product, just extremely different from my 2007 version. Still learning how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to add the latest version of Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was way too easy to purchase and install on all the family computers. Since I recently upgraded to Win 10, everything now is the latest and greatest. Most people don't need the the full version installed on your home computer, so this purchase has a great ROI.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is running well with Apple products, only issue we had is sharing to other products we have. Just took some extra time to figure this out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Multiple positives

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard package from Microsoft. Liked the idea of being able to get the package for more than just one computer. Gets you up and running when it comes to producing documents and making presentations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Our MS 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this MS 365. Needed to upgrade from Office 2007. Wow. What a difference. Very pleased. Plus, now my wife and I can share docs while working on our separate machines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the BEST place to shop with the best service and selection. Even if you do not buy something, it is a great place to see many new items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs, the price is right and easy to install

    I would recommend this to a friend
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