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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11213 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 11,213 reviews
  • Rated 5 out of 5 stars

    Good Value Easy to follow and complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Publisher for so many different things. And Word is simply a necessity. I look forward to being able to have the latest edition of office now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download. Make sure that you have your receipt handy since you will need the numbers from it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jesser,

      We appreciate your review. We're glad to hear that you had an easy installation. Thanks for sharing your tip on keeping the product key handy.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend purchasing this over one device use for less money, has definitely come in handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office Microsoft 365 suite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered as advertised, painless install. Family enjoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend this product to anyone who is interested

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microsoft product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best product that I have ever bought! I would definitely recommend this to other people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the whole family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not aware that an entire family can use this product. It is great for family project and school projects. It a real savings and for upgrades

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The eternal version of MS Office. Hopefully it’s a better value than the non-subscription version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for famiky

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome if you need to do math for school, really good for school work, I highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thumbs up with everything. purchasing thru installing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Home, 1-year subscription, 5 PCs/Macs (Product Key Card) - Android|Mac|Windows|iOS allows you to load the software on up to 5 devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office 365 Home is a great program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office has been available in one form or another for many years. The last version continues its tradition as an invaluable tool for home, school, and business applications. It is unfortunate that the program has to be purchased on an annual basis. That was not the way it was originally marketed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're glad to hear that you are enjoying Office 365 Home. We'll pass along your feedback about the subscription.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 5 out of 5 stars

    Finally got it this time… for real

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I tried to buy this I brought the software programmer and I asked if it was the correct one and I was told yeah. 6months later I returned to the store. I was informed that I didn’t have Microsoft Word and I was confused.. so then I had to purchase the correct thing. Please make sure you buy the correct product. Asking the staff won’t prevent this and you will save money doing so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smooth and easy and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use Microsoft 365 everyday any more and that is why I could not award all star compliments. I do want to thank Geek Squad and Best Buy for helping me with the purchase and installation. Not only do I live in the boonies, but I also do not get into town often during the pandemic. You people handled the purchase and installation on my laptop and tablet with ease. Many thanks and kudos to you! You people really are the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365 Family Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and less expensive than 2 single subscriptions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for users of multiple devices!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for my family & I. We are on the go and use a lot of devices. Now we can access stuff without a thumb drive or emailing to oursrlves

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easiest way to get genuine Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Within a few minutes, my family all had Office and some cloud storage up and running. Using it on multiple PCs (and being able to move licenses around) makes the recurring charges easier to swallow, though I wish there were more current persistently-licensed versions of Office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Realy like my new cpmputer lack of cables is a real plus. Fast enough for me. I'm not a gamer. The keyboard sucks IMO. Trying to decide if I need tochange it. Having Edge tring to control everything is really annoying, Guess Best Buy doesn't have the economic clout to tell HP to fix it. I know its part of the internal workings but why can't it be buried and let better browers be used? Get with it Best Buy!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly use Apple's version's instead of Microsoft office. There are some things at work in Microsoft office a little bit better than Mac so I use it every now and again. If you're not in school and you have a Mac stick with the Apple version I mainly use Apple's version's instead of Microsoft office. There are some things at work in Microsoft office a little bit better than Mac so I use it every now and again. If you're not in school and you have a Mac stick with the Apple version

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doesn't even deserve a 1 star. The Microsoft Family 365 was recommended instead of the current Microsoft 365 plan. We can no longer access our company emails because they interfere with each other. I have been on the phone for over 3 hours talking to Best Buy and Microsoft and no one can fix the problem nor can they delete the Microsoft Family Plan that was recommended by Best Buy, The only thing we do know is we will not get a refund on the 365 Family Plan if and when it is cancelled. So, we have wasted $120.00 base on Best Buys recommendation.

    No, I would not recommend this to a friend
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