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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11168 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 11,168 reviews
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it everything that it comes too. Like to use excel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice add on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal! Getting a office product for a fraction of the price and works like a charm. Just wish the activation process was clearer. Great addition for a person on a discount

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for 1TB of cloud storage and for less money, you can get Office plus 2 TB of OneDrive cloud storage. Great deal

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Eduardo,

      With Office 365 Home, each user gets 1TB of OneDrive storage! To learn more about accessing and using OneDrive, check this link out: https://support.office.com/en-us/onedrive

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Easy to share

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use to used I was able to share the account trough my email address All members of my family

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Does what it is supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this point we all know about Office. I will say that I am no a huge fan of the subscription model HOWEVER when you can catch a deal it is a good way to get office on a number of computers without breaking the bank in one big chunk. I dinged one star because it seems to me that this version pops up a lot more messages, like hey try this template, or how about this theme stuff compared to what I was previously using. One other little thing is that it does seem to be slower to open and complete operations, but that could me becoming old and impatient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great MS Office Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to upgrade to Microsoft 365 from Office 2013 and share it with my partner. It is hugely beneficial to have access to OneDrive and all computer files on my multiple devices.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you like being able to share your Microsoft 365 Family subscription.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    More for your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is easy to use & has a lot to it. In addition, it can be shared with up to 6 people, so you get more for your money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition for a laptop purchase and the entire family can use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy MS 365 *AFTER* NOT DURING computer purchase!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to activate my MS 365 subscription that I purchased through Best Buy before receiving my ship-to-home computer has been a manifestly MISERABLE experience. It's not clear when clicking on the pre-installed 365 app how or where I should enter the product key, and the Microsoft website sent me round in circles before I figured it out. I don't necessarily think this is Best Buy's fault, and having to buy Office on a yearly subscription is nothing but a nakedly venal shakedown anyway, but since I have to have it I realize it would have been a lot easier if I'd just purchased it off the web after I unboxed the computer. The $10 off just isn't worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minimal hassle to put the software on multiple computers & synchronize information with ease. Especially useful if you need a "backup" computer to handle time critical tasks or have a large family with multiple computers/devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to download, exactly what i needed. instore service was excellent, thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Subscription, Hmmmm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Suite is a great product. I don't have to worry about conversion. I gave it four stars because it's a subscription that only lasts a year, instead of a product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    for the family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    previously had an individual plan but needed to upgrade to a family plan. I've resisted paying for annual or monthly services/plans, but when the whole family can use the product, it isn't so bad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Somewhat confusing on identifying additional users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes Work Easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not need to travel with my laptop, I am able to access all my files around the globe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for current software on several devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used on my personal devices. Convenient to stay current with latest versions of Office and low cost of ownership. No downside that I can see and renewing every year is not expensive for what you get. I can see myself always staying with 365 version if MS continues to offer it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Microsoft 365 because my work will not get it for us anymore. Glad I got the family one because my daughter got a new computer and needed as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Office 365 Home (Up to 6 People)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything runs with office, I like the addition of publisher in this. Would much rather skip the subscription though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft + Total Tech = Complete Satisfaction!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best product among all the Microsoft choices, made even more valuable with Best Buy Total Tech services!

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 3 out of 5 stars

    MS 365

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like Microsoft's subscription model, but I really don't have much of a choice.

    I would recommend this to a friend
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