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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11184 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 11,184 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great! easy to load easy to use the Excel program is great like always happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just installed have not use enough yet looks good I wanted the family package so more than one person can be on at the same time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Problem Installing on other PC's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this software thinking that I could put it on several computers in my office. I installed it on 2 computers and then it would not allow me to install again. When I tried to complete the installation on the 3rd computer I received a call from someone saying that the were a authorized tech for Microsoft. He told me that he would like to take over my computer and help me out. I let him and then asked about how much this was going to cost me. He hung up after this call. As a result I have used all 5 of my installs and cannot put it on any other computers.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Chainman, Microsoft will never call regarding Office installation useless you have gone to our website and requested a call. Also, if you have only installed Office 365 Home on 2 PCs, that would mean you have 3 PC installs left on your subscription. There is no way to use them up unless you are actively using them on other PCs. Please contact us directly using one of these methods; Support Web Portal: www.Support.Microsoft.com . Technical Support: Call 1-877-696-7786 . We apologize for any frustration the Office 365 installation process has caused, and we hope this was helpful to you. Microsoft

  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is awesome, and we’ll worth the cost... it’s good on 5 different systems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have especially when using office products

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An exceptable option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer to old style of buying things rare than renting which is what this feels like, but there are no real options if you are going. To use an office suite of programs and are a small business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    got this for the kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this one because the kids are currently using a PC now, but will likely move to MAC after High School. The yearly subscription just made more sense. for now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this program, so does my family, it is so easy to share things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value and very flexible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was and do remain a little skeptical about subscription software but - this is made up for by the flexibility of this license. It's on a PC, a smartphone and a tablet - all work well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great programs!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the programs. Unfortunately they were very confusing to install with the Family package.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Easy to find

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to locate the software easily and installation was simple. I didn't install it right away and Best Buy was good to send me a reminder message!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value & Easy Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this item for our family. Our family members rely on several devices specific to our personal needs. Some of us use Macs and some of us prefer Windows-PCs. This was a great opportunity to use Office 365 on all of them. The installation was simple! We were also able to send a code to our son---who is across country on a college campus. He was able to install it on his device without any problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free with purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Microsoft office so it’s pretty self explanatory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very satisfied with the Microsoft Office 365 package. I purchased this product with the purchase of a new laptop. This product includes the use of a one Terabyte cloud storage. I have been using Microsoft office product for years at work, so having this product to use at home makes sense. The discount also helped in the decision to purchase this product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Work well on laptop and cell phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from Widows 7 to the current version. Fast easy to naviagate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a user of desktop office for a long time. The store associate was very helpful in explaining 365 to me. The subscription cost is not bad when you consider the reduced up front cost. Good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Family 6-pack

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 Family 6-pack is a great way to get multiple licenses at a reduced price per license.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6 people x 15 months plus a discount for buying a computer I needed. Thanks for the deal Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sharing and value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sharing capabilities with this product and it works great.

    I would recommend this to a friend
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