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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11184 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 11,184 reviews
  • Rated 4 out of 5 stars

    Works for the whole family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for everyone in my family and we can all use it for every device we use and not take up space on the device we’re all using.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 4 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and share. Using it on my phone, computers and laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went as was expected, the staff are just great and know the problems. PC was ready when advised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Discounted cost with computer purchase. Now able to have multiple devices with access to these programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loads and runs great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads and runs great. Tech support needed occasionally for issues arising from computer preconfiguration. Lack of compatibility with older ancillary programs and hardware a problem.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 3 out of 5 stars

    Essential, essential, essential!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at a discounted price with purchase of a laptop. Not sure why 12 month subscription.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great office package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set and run the latest version of MS office for my Mac and iPad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't go wrong with MS Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS Office is the industry and home standard for a good reason, it is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have with the computer l purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing is that we are using the family plan so our family is under one account to manage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ithink is a overall great product the store really botched up order so had this with no computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Microsoft programs themselves are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a good package. Dealing with Best Buy regarding my purchase and its set up was not nearly as good. When I called Best Buy's Geek Squad Customer Service, the wait time was always excessive (more than an hour each time). More than once, when I finally got through to a human being, I was put on hold and disconnected. I am a regular Best Buy customer and have had good experiences in the past, but not in this case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my MicroSoft 365. I have access to all products that I need and it is user friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning it was a little difficult to install. But it was good to out it in multiple devices for the family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal, slightly overwhelming setup!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great buy; however, using the code to install on 6 different devices can be slightly overwhelming!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Office Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is kind of the required office setup and the price was great when purchased with a PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with our new computer…it was less than I thought and ended up being three months extra.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yearly Renew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this every year. Easy to install on all my devices and it has everything you need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok not the greatest. I thought it was install but wasn’t

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need to put MS Office on all the computers in your house, this is the way to go. It allows for install on five machines, all with the full Office Suite.

    I would recommend this to a friend
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