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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 10973 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the 365 Family subscription, particularly its ease of use, compatibility across multiple systems, and affordable price. Users appreciate the software's performance and the convenience of cloud storage. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 10,973 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product Easy to use Highly Recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Software

    Rated 5 out of 5 stars

    Great package.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Microsoft Office. This is pretty much the gold standard for office productivity software. Since it’s a subscription based now you always have the latest software. The 1TB of cloud storage is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Software

    Rated 5 out of 5 stars

    Sharing Microsoft

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase and we were able to share with our family members. Very easy to install with many features to speed up our work

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome software! This came with the purchase of my Apple desktop and I’m loving it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    User friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a senior citizen and not to tech savvy, I was wonderfully surprised on how easy I was able to purchase, receive and install the Microsoft programs onto my wife’s laptop as well as my own.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Family is great, I thought it was going to be less useful, but once you start using these products it is extremely useful and very friendly to the novice computer person

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use , informative updated technology good product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super product! Well worth the money and easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best decision and investment of making this purchase as a writer and more. It works great and I have to discover the other features. I highly recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft works for me!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Microsoft product for school use, what else do I need to say?

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Excellence in action

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used 365 for many years. I can't recount the improvements, enhancements and additions. What stands out is how intuitive (I guess the new term is organic), well supported, and priced to be attainable to most budgets. If history can be a predictor of future performance then I can't wait to see what tomorrow brings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Provides much needed apps

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great plan for providing the entire family with valuable and necessary apps. One word of caution though -- be sure that the owner/organizer installs Microsoft 365 first, before allowing other members to install. I found out the hard way that the first person to access 365 will automatically be identified as owner/organizer. It can be corrected, but what a pain!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Microsoft 365 family. Easy to install and works great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐️⭐️⭐️⭐️⭐️ I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to make sure I found exactly what I needed. The store was clean, well organized, and it was easy to locate the products I was looking for. I especially appreciated how quickly I was helped and how the team explained different options without being pushy. Great prices, great service, and I’ll definitely be coming back for my next purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Software

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the entire family cause you never know when you will need some of the programs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Just simply amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is fantastic! The deal along with the laptop was phenomenal. Bought laptop and 365 for family for my 15 years old daughter. She hasn't stopped saying thank you daddy and been a month. Best Buy had made thus dad the Best Guy!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Software

    Rated 4 out of 5 stars

    2025 start up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good usual Microsoft 365 Word and excel are the ones used most

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    MICROSOFT 365 Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need for my new mini PC and with the family purchase will use on a couple other Laptops. So far I am pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use, Software

    Rated 5 out of 5 stars

    happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microsoft office includes word and excel software. It was easy to install and can be used on 6 devices. microsoft one will save your documents to be accessed on other devices from anywhere

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing! We're happy to hear you had an easy installation and are enjoying the features in Microsoft 365 Family. We hope you continue to enjoy using it on all of your devices.

      Cheers,
      Kiernan
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cloud option is easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this product, it’s easy to use and the annual subscription. Don’t have to worry about it.

    I would recommend this to a friend
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