Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 533 Showing 10,641-10,660 of 11,219 reviews
Rated 1 out of 5 stars
Not working
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I Pay that night... I install that night In the computer 15 days later and still doesn't recognize the number.... Doesn't work....
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello Hcserrv1, Please contact Microsoft directly so we can assist you with your installation and setup of Office 365 at: https://support.office.com/ . At this site you can even request a call from us to assist you. We apologize for any frustration this has cause and hope this was helpful to you.
Rated 3 out of 5 stars
Have not been able to get the 6 people working
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I can not get the 6 seats working. I hate to find out what Microsoft will do to my computer when I stop paying for the crappy office suite.
This review is from Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We would love to help you share your Office 365 Home subscription. You can follow the instructions on our help page here: https://aka.ms/AA4rino.
You can also see what happens to your data if you choose not to renew your subscription here: https://aka.ms/AA4rq38.
Hope that helps,
Nelson Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 1 out of 5 stars
could not install
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
tried to install password did not work
tried to reset password DID NOT WORK, had GEEKSQUAD TRY ! WOULD NOT WORK
STILL DO NOT HAVE OFFICE 365 HOME INSTALLED
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 3 out of 5 stars
So far the program is working great.
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The program has to many things about it that an old person like have a hard time figuring out. But like I said, it is working for what I need.
This review is from Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows
We want you to be happy with your purchase and our products. Feel free to contact our Customer Support Team whenever you want at this link: https://aka.ms/AA4jrpj
Nelson Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 2 out of 5 stars
Doesn't work very well having problems with it
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Having lots of problems with this product. It is downloaded on my computer but stops working when I try to print a document also sometimes when I want to reopen a saved document. I've used the helpline and they helped me in the moment but I am still having issues. My kids need this for school so it is frustrating every time they need to do some thing for school and it takes way longer then necessary to get this done.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Multiple usage is difficult
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Seems that if you have had 365 from one card, you can't set up another card against same email....very difficult to manage with multiple devices if you have over 5
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Good, could be better
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really hate subscription based programs. Prefer to have the actual code work for more than just one year.
But at least its the most current version of the software.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello JayCasta, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you
Rated 3 out of 5 stars
Getting used to software subscriptions
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve resisted switching from license to subscription. In the long run it seems more expensive and I’m boxed into upgrades on vendor’s schedule not mine.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 1 out of 5 stars
NO, do not get this
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always have problems accessing my Office 365 from my laptop. It never lets me sign in... and I can't ever type a simple document. It's confusing and I would never get it.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Confusing!
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I find it f=very confusing to manage the installs that come with the license. The various logins to the Microsoft account vs computer are overly confusing.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Good product, Lousy support
|
|
Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the way the various parts work. However. Administration of the program is unmanageable. I have two MS accounts and can't figure out which one this is in. It has been telling me for months that my subscription has expired but it continues to work once I delete all the warnings. I can get no help from MS support. In fact, I can't even understand what they are saying.
This review is from Microsoft - 365 Family (5 Users) (1-Year Subscription-Auto Renew) - Android, Mac OS, Windows, Apple iOS
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Good enough
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought at best buy in july and now they are telling me it need to be updated. I thought my subscription was good for a year!?
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 3 out of 5 stars
OK for web based
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I find it a little slow to load. It is slightly confusing to use to share documents and sometimes when we download we have a hard time finding the file again
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friend
Rated 1 out of 5 stars
would not shop in best buy
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
sold me something they did not have and they knew they would not get it in,, saleman was very bad
This review is from Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Very difficult to install-not happy
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very difficult to install-still not running correctly.
This review is from Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Works okay
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had to purchase since we bought a new computer. Too bad it has to be renewed each year instead of just being loaded onto the computer like it used to be.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
I would recommend this to a friend
Rated 3 out of 5 stars
Clumsy and difficult
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Hard to install and get working properly; I had to seek professional assistance to get it working correctly. Should have bought the regular version.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 3 out of 5 stars
It works. Not a fan of the "subscription" system
|
|
Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works fine, but I am not liking the subscription system of this. It requires that I be logged in to get updates and such.
This review is from Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for your review. We're glad to hear that you are finding Office to work fine. We will pass along your feedback about the subscription.
Have a good one,
Nelson Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 2 out of 5 stars
Runs very slow, don't like theme choices
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Installed Office 2013 as an upgrade from 2010. Programs open very slowly. Microsoft needs to abandon the whole account login portion of their products. I get the need for safety and security, but having to login with a Microsoft account seems rather intrusive and slows the programs down.
The themes for all of the office product have a white background, which apparently cannot be changed. Gets very difficult to see after a short while and becomes quite blinding if reading a spreadsheet too long.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 3 out of 5 stars
MicroSoft licensing year to year stinks
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Microsoft is chancing there point of view to gain revenue for stakeholders. The Office Suite is good for average users. But after experiencing Adobe, WOW!!!
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)