Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 550 Showing 10,981-11,000 of 11,219 reviews
Rated 5 out of 5 stars
365 Microsoft
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Microsoft 365 is a must have if you’re writing any type of documents or anything it’s you can’t go without
This review is from Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
I would recommend this to a friend
Rated 1 out of 5 stars
Not interested
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Didn't utilize, do not prefer anything of this nature from this company.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Does not work
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Need a zero in ratings or a minus. Key code does not work. No way no how. Junk. Taking back. Even brought in a pro to see if I am a dunce and he got same results.
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Missing item
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got a free three months subscription and they said that they will email me with the details but never mailed.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Getting by with other software
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am getting buy with other software. This was sold as part of buying a new PC for a student. There are better options for students.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Don't take them up on anything free
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
never downloaded or worked and discovered charges for renewal later.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Office 365
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Would rather have a lifetime script then having to resubscribe each year
Returned and am using 2007 now 2010
This review is from Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Rated 1 out of 5 stars
I was sold an invalid key software
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I called Microsoft and they said my product would have to be returned to store because of invalid key. Very disappointed as I was ready to sit down and use
This review is from Microsoft - 365 Family (5 Users) (1-Year Subscription-Auto Renew) - Android, Mac OS, Windows, Apple iOS
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Not suitable for Mac
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am using this product on my mac but the compatible problem still exist. Want back to use Pages for documentation and also Keynote for presentation again.
This review is from Microsoft - 365 Family (5 Users) (1-Year Subscription-Auto Renew) - Android, Mac OS, Windows, Apple iOS
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Excellent product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am usually slow to adopt cloud-based services, but Office 365 has changed my perspective.
(
I first downloaded all of the programs thinking in the same old way of having a tangible (offline) version; then I went and set up my OneDrive and then started using Office 365 in a totally online experience.
I love it.
Regardless of what computer I am using (I use several throughout the day), I can access and update my files without having to have them on my computers' drives.
I was so impressed that I moved my email access to outlook 365 for the same reason. Cloud based.
I do need to note that I am having issues getting emails to deposit into certain files on the online version. There are rules set but the online is not sifting through incoming and putting these certain emails where I want them kept. Likely a user problem but I want to be fair that this is an issue. I did not have this issue with the one on my main laptop where i used the "program" to do some archiving early on.
This review is from Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows
We care about your experience and hope this all helps!
Take care, Jo Office Customer Care
Rated 1 out of 5 stars
Not a fan of Office 365
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I do not like buying Office each year. I like buying Microsoft Office one time for each computer until the I no longer want or can use the computer.
This review is from Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friend
Rated 1 out of 5 stars
worst customer service
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
store did not activate microsoft when I bought it so could not load it
Then went back and had terrible service, Have decided not to go back to best buy
This review is from Microsoft - 365 Family (5 Users) (1-Year Subscription-Auto Renew) - Android, Mac OS, Windows, Apple iOS
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Microsoft 365 subscription
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Microsoft 365 is a great tool to open most documents for school or work; however, what I hate about this product is that you have to allow it to be purchased again in a year to your account. Yes you can cancel it, but what if I forget.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Did not get product, and I cannot fairly say that I enjoyed this product when I got nothing.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Didn’t ask for it
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s charging me for something that I never asked for it
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Did not receive what I asked for
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Had Word already. Asked to purchase Publisher, and was told I needed the yearly subscription for that. Purchased and loaded and yet do not have Publisher.
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This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Customer service
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Everytime I get service on my pc, it no longer works properly. Now it won't turn on again..Every freaking year! Never buying from you again.
This review is from Microsoft - 365 Family (5 Users) (1-Year Subscription-Auto Renew) - Android, Mac OS, Windows, Apple iOS
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're very sorry to hear you've had such frustration with Office. We don't want our customers to be experiencing that.
If you haven't yet, please reach out to our Customer Support Team for personalized help. Our staff will take care of you and get you on the right path. Contact them here, whenever you're ready: https://support.microsoft.com/en-us/contactus/
Thanks for your patience.
Sincerely, Jo Office Customer Care
Pros mentioned:
Performance
Rated 5 out of 5 stars
Microsoft
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great products! Use one of these almost daily for work, school, or home. Sharing cloud storage with my family wS an added bonus.
This review is from Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]
I would recommend this to a friend
Rated 1 out of 5 stars
To expensive
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is too expensive for only one year subscription
And I hate how they hook you into doing automatic renewal
This review is from Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows
I would recommend this to a friend
Rated 1 out of 5 stars
the code scratched off
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I tried to download to my computer the code came off and was unable to read it. No one from Best Buy got back to me. So i spent 79.99$ for nothing:(
This review is from Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)