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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11219 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 559 Showing 11,161-11,180 of 11,219 reviews
  • Rated 3 out of 5 stars

    High maintenance price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much money for renewals. we should not have to buy it again each year after original purchase. Have been doing this for too many years-like paying a ransom.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If my daughter did not need this I would never buy Microsoft again. I had a subscription and whoops forgot to renew, so one notice a couple weeks before it expired and then poof it is gone. So i renewed and then when I went in to use it, nothing would work. Talking to Microsoft, they said this was an issue and there was nothing they could do about it. As has been my experience, they offer product, we buy it and end up being beta testers as there are problems after problems. Horrible customer service, did not resolve the problem and when I got my refund, did not get all of my money back. Makes my decision easy on whether to buy a Mac now. Will be trying to move away from anything Microsoft.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Perplexing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have not been able to share with my other four family members. Very hard to understand the instructions.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Office 365

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the Office 365 update. I bought it when I bought a new laptop, and since it can be loaded on up to 5 computers, I also installed it on my work desktop computer. The cloud storage that is included makes it very easy to work away from the office on my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    I like the mobility of Office365

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the mobility of Office365, and capability of five devices for one household. We travel a lot and this flexibility on five devices is great! Had difficulties loading it this time, but reached out to Microsoft and they solved the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have several computers in your household, this is totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Wouldn’t run a computer without it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I would not run a comouter without all this on it. Worth thw price to install on up to 6 comouters!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for Home Use on my PCs, Phones, & Tablets

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Office 365 Home for years now. It's a great product that gives me easy access to work on home projects without having to pay a ton of money for each and every device I own. Highly recommended.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Didn’t work

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get subscription to work, would not let me use word or any other programs. Sent me back to subscription page. Kept saying I had already used code. Could not get correct code or one I had to work.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're so sorry to hear about your frustration. What you've described is not what we want for our customers to experience.

      So we can get you correctly set up with Office, we suggest reaching out to our Customer Support Team for assistance. Let them know what you've experienced and they'll help you out. Here's their contact: https://support.microsoft.com/en-us/contactus/

      You can also contact Best Buy about your situation and they should be able to help you. We hope that all works.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Product for Small Office or Home!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and easy to set up. No complaints!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Program has the effective basics

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. It's nice to be able to use it on 5 PC's.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got what I needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...however, not real happy that Microsoft will now want me to pay up EVERY year. I was in a rush, and had college bound daughter with me so I bought this. I know the product is great, but really - EVERY year ?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great! It comes with 5 licenses and each license has it own 1TB one drive storage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pleased with the new office suite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new microsoft products have a nice look and smooth functionality. Not a big learning curve from previous incarnations. New outlook is not as adaptable as older incarnation (no pop3 options for gmail).

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just not worth the yearly fee

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this and installed the product on multiple devices. In the year, we have used this product less than a dozen times. Primarily on our personal computer and even then, the constant tweaks have made the changes SO very irritating to use this product's applications! We have been using iMac since 2010 when our IBM compatible pc hard drive failed and lost all our data. ( and not the first time, either! ) We do not have the money to waste on yearly subscriptions and the product tweaks are just window dressing anyway. From the previous reviews we have read and personal experience, we do not trust digital licenses. We would rather have the physical media on hand, in our home library. We like Microsoft but not enough to waste our money on paying a yearly usage fee.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The Most Frustrating Cloud Based Program

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is embarrassing for Microsoft. It isn't even in the same universe as Office Professional, my last version 2013. There are numerous bugs that prevent it from operating like the older version. 1. It will not hold formatting when you have set your template in Word. It reverts back to the original format even after one has set the change as "default". 2. It will not allow words to be added to the Dictionary. For example, the book of the Bible, Hebrews, must be capitalized but Word 365 wants to change the spelling. The capital version cannot be added easily as in Word 2013. 3. I work in two languages all the time. In Word 2013, once I had set the program to recognize the language it worked flawlessly. But in Word 365, it does not matter on what language the default is set, it will revert back to the other language at inopportune times specially when cutting and pasting. Very frustrating. I spend more time formatting my document than in creating it. Never happened in Word 2013. Technical support is or should be highly embarrassing to Microsoft. I began my quest to fix Word 365 or find a solution via Microsoft technical support chat. NO RESOLUTION!!!! I then managed to finally talk to a live person, after multiple calls and a lengthy time on hold. The first person could not resolve the issues and when they told me I was being transferred to someone they said could solve the problem, I was disconnected. This is been a highly disappointing experience for me even after using Microsoft Office for over 20 years. Seriously considering using WordPerfect or another program. 3.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I thought it was going to be a big adjustment from the software that was on my computer, but it's just as easy on the web. I would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Subscription for the Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this plan now since 2018. Its a great plan with alot bundled into the package for the pricing. The oblu issue I have is the setting up of a domain name woth GoDaddy to Microsoft Office, which GoDaddy’s interface just does not work well.. I know there are other viable solutions, therefore, I wouldnt let this be a deciding factor on purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good sharing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We get to use this on all our devices, and it makes sharing work very easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Progress

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to keep my business flowing! Makes keeping my computers up to date easy!

    I would recommend this to a friend
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