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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11168 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 11,168 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally replaced my Office 7 program. I must say this new version is much better. Really don't like that it is a yearly subscription thing but it seems like everything is going to that system.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thanks for sticking with us for so long! We're happy that you're happy with 365 Family.

      Tom
      Microsoft Office Team Microsoft

  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Meh, its a MS subscription.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really not fond of the subscription model, but at least MS has a decent price for these now in a family pack. I dislike the lack of control over updates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office Suite good for family

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for kids and family at home. Extended the subscription and enjoying the office

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MsDeb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather purchase Microsoft365 in-store rather than online. Do not want to relinquish my personal information online

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Good way to keep latest Office on a few computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This allows me to have the latest Office on up to 5 computers for a year. Covers Mac and Windows alike, and also opens up full functionality on Office for mobile.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    A must have!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must for the home office. The online version is great, patches are auto. Price is reasonable and easy set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy Windows Rep Was Right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using an Office version that was 7 years old. It still worked and got the job done, so I didn't see why I should upgrade. But when getting a new laptop the Best Buy/Windows rep in the store told me all about Office 365. I was skeptical about moving to a subscription, but figured I'd try it. Boy am I glad I did - I love having the latest version. The UI improvements are greatly appreciated, as are all the new features. Plus I have MORE Office programs now...AND the 1TB of OneDrive (which cost if I bought it separately). I'm very glad we moved our computers over to 365.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KD Walters

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Continue to renew my family subscription to Microsoft 365, has everything I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For everyone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Microsoft. It is what everyone in the family needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office365 Family Pack

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best deal ever. $99 for 18months. The only down side is that it seems you're now locked into Bestbuy being your Microsoft 365 provider whereas before, I deal with MS directly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales assistant recommended this product to us because it offered the opportunity to combine multiple users on to subscription resulting in cost savings and ease of installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the only player in this space. if you do not install microsoft office you do not get word processing. having said that, microsoft office is a good product and their word processing program is easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Fred,

      Thanks for the great feedback. We're glad that you're finding 365 to be a good product and that it's meeting your word processing needs!

      Tom
      Microsoft Office Team Microsoft

  • Rated 4 out of 5 stars

    President

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was competitive to other outlets and all works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Could Not Live Without This Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not live without this product. I do financial investment and have to make sure my systems are current. Microsoft 365 does just that. It is reliable and keeps my system up-to-date.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well Microsoft 365 is a wonderful pkg. and frankly I must add that Best Buy asking to review your purchase is a wonderful benefit. Wonder why? Well honestly I guess I didn’t realize I purchased it when I was looking at it but I definitely need it so I’m glad. I’ve owned it before and it’s definitely a wonderful software package. I do recommend getting one for multiple computers phones though. It’s not much more and then you can install it on all of your devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems uploading program. Up and running quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product but where to start

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great and the tutorial is the worse. I appreciate all the items just to much for beginner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than 2011

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a big improvement on Microsoft for Mac 2011. It would be better though if one could embed any fonts that one wants to use like you can on the PC version and also use vector graphics like you can on a PC. Why they won't add these features to the Mac version is beyond me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for all of my word processing and spreadsheet needs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    Never goes out of style

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office has been around this long for a reason. You can’t go wrong with this product. Just wish it lasted longer before you have to upgrade...

    I would recommend this to a friend
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