Customer Ratings & Reviews
- Model:
- 6GQ-01354
- SKU:
- 6344087
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.
This summary was generated by AI based on customer reviews.
Okay product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Microsoft products however I wish it were possible to get access to just one at a time if I wanted.
No, I would not recommend this to a friendI don't like their new setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They call it live, but I just don't like the new office programs. It's not the same and you have to pay year to year for it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate your review. If there's a specific issue you're experiencing with Office, our Customer Support Team would love to help you out. As our customer, we want you to be happy with your purchase and our products. If you have feedback that you would like to share you can leave it here: https://aka.ms/AA4rinb.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
- Cons mentioned:Subscription
Great Tools and Features
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Office 365 is a wonderful tool to use. The entire Microsoft suite is there, including Excel, PowerPoint, Word, and Publisher. There are new features, such as customizations to ribbons, new templates to use and a sleeker design. The bonus to this is, you may back up your files with the included 1TB of cloud storage so that you can open your work, on the go, on any device. As long as you can log in to your Microsoft account from any computer with internet, you can download the file and continue working on a different PC, or you can work on the file directly online. Again, this is a very nice feature because it eliminates the use of a flash drive. The one issue that I feel Microsoft missed with 365 is the use of the annual subscription. Once you purchase the 365 pack, you need to renew your subscription, again, the following year of your purchase date. This to me is the worst decision Microsoft made. Yes, all of that cloud storage and access you have on-the-go is terrific, but it is quite costly. Especially if you have to renew your subscription each year. Yes, in order for you to continue using the Microsoft suite to edit files, you need to renew your subscription. You definitely keep your files, and you can open them. However, do not expect to reopen and work on your files after the subscription ends after one-year unless you plan to renew. Overall, the suite is still functional and the features and options are wonderful. However, where Microsoft failed is having people pay every year to use their software, which to me is the worst decision Microsoft made.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you so much for sharing your perspective and thoughts with us. We feel our customers' feedback is invaluable. That being said, we would love to have your feedback on our UserVoice site: https://office365.uservoice.com/
Thank you for being a member of the Microsoft family and cheers to your productivity!
Sincerely,
Jo
Office Customer Care
not for everyone
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really not necessary unless you make use of this program - unfortunately came bundled with another purchase that I made,
No, I would not recommend this to a friendIf I could give it a negative star, I would
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1) They didn't sell me the right one. 2) Exchanging was a nightmare. 3) tried to activate it, and didn't work....across 3 cards. 4) didn't work with my Windows (Vista). 5) tried to upgrade, but above 7 wouldn't work with my computer. 6) and they didn't sell Windows 7. It's still sitting on my desk and I'm switching to Mac.
No, I would not recommend this to a friendAgain a problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy set up in oulook and i cannot open my google files, emails and scanning. Geek squadvwill have to help me.....
No, I would not recommend this to a friendTemporary trial rescinded
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came free with my surface pro purchace, got auto canceled somehow but i never acknowledged the notice when i opened programs so it kept working. Best buy was useless at helping figure out my issue. The bestbuy AI chat bot is less than worthless.
I would recommend this to a friendWe are overpriced
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ridiculous how much they charge for this, it’s way overpriced. Unfortunately when you need it you need it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your feedback about the price. We'll pass it along for you. If there are any additional features you would like to see to make it worth it to you we would love to hear about it here: https://aka.ms/AA4rinb.
Best,
Nelson
Office Customer Care
The key code did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was such a hassle considering this was he second time this happened to us from Best Buy. We got this in place of the other office 354 that didn’t work and when we scratched it to install it the key code was illegible to read. So we had to work with Best Buy to get it resolved again. I don’t know what’s going on with Best Buy and these office 365 issues but it’s an ongoing problem
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Dee,
Thanks for sharing your experience. We're sorry to hear that your key card was hard to read. We'll pass along the feedback. If you need help with anything else you can reach out to our Customer Support Team here: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Not professional grade, millenials
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like this MS OS. Too much social link, entertainment. Too much fluff. Too little ease of access for running your household, family.
No, I would not recommend this to a friendLooks good... ONCE YOU GET IT LOADED>>>!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to activate after download... NUTS!!!. Had to call Geek Squad!!! They R The best!!! Didn't get to use too much yet... this review is premature....
I would recommend this to a friend- Pros mentioned:Price
Sticking with the familiar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with Office 2010. It serves my purposes. Thus, I don't want and hope I will not be forced to change.
No, I would not recommend this to a friend Never delivered so impossible to write a review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deliverd some mysterious place with some mysterious signature by "drop off at door" even though specifically says "RING THE DOORBELL!!!" OMG is the best I can say, what a joke and waste of time. Finally returned the money but had to go elsewhere to pay more money for the same product after 5 days of complaining to management. Some "Best Buy" ... AARGH
No, I would not recommend this to a friendOffice 365 Home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it was worth the price. Unable to activate another PC and only one PC has installed the software.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Here is a help page on how to share your Office 365 subscription: https://support.office.com/en-us/article/share-your-office-365-home-subscription-b389b9ce-3ae3-4a82-9017-39d79972fcba.
We hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
The best but not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So all know windows but it’s hard to manage and to many pop ups but do you really have a choice such a headache
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We care about your business and experience with our products. We're here to help and we want to see if we can resolve the issues you're experiencing. However, since we don't know exactly what you're seeing, we ask that you contact our Customer Support Team for personalized assistance at this link: https://support.microsoft.com/en-us/contactus/
We hope that helps and thanks for being a part of the Microsoft family.
Sincerely,
Jo
Office Customer Care
Microsoft has eliminated older versions of Office
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all. Microsoft has demanded you purchase new formats of Office by creating new versions of Microsoft that are not compatible. I was informed by the salesman that my 97 would no longer work and now we have to purchase the new ones. Kindof like Chevy telling you that your car is going to stop working tomorrow and now you have to come in and buy a new one from them. Nothing but a money grab.
No, I would not recommend this to a friend- Pros mentioned:Compatibility
Easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would purchase this product next year for my desktop and laptops
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Bettye,
Thanks for sharing your review. We're happy to hear that your installation was easy and that you plan to purchase it again next year.
Have a great one,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Same Old Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still has the same old problems of crashing and freezing. OLE works for a few links, but multi link documents blow up.
No, I would not recommend this to a friendWorthless until previous license expires
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with a computer to save on subscription. It cant be used until current yearly license expires
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Nate,
What you're reporting shouldn't be the case. When you have more than one Office license, the time between the two versions of the software stacks and extends your time with the latest version of the software you purchased.
For troubleshooting tips and, to contact our Customer Support Team about this issue, follow this link: https://support.office.com/en-us/article/What-happens-if-I-add-another-Office-365-for-home-subscription-to-my-account-e53bde8b-ff38-414c-b2c3-63173a0668e0
We hope that helps.
Sincerely,
Jo
Office Customer Care
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jfjdahdfbbsbsdbfbfbxihddbddbfbfbssjfbfbfdjsjsjdfbfb
No, I would not recommend this to a friend