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Customer Ratings & Reviews

Microsoft - Lumia 920 AT&T Branded Cell Phone (Unlocked) - White-Front_Standard

Customer rating

Rating 3.5 out of 5 stars with 19 reviews

63%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-19 of 19 Reviews
  • Rating: 5 out of 5 stars

    Best smartphone after Lumia 1020 available today

    Posted
    kaka26
    • My Best Buy® MemberMember

    The Lumia 920 in my view is the best smartphone after Lumia 1020 that are available today. Beats even iPhone and Samsung is not match. The best part are the looks, superfast windows os, live tiles, wireless charging and Camera. No one should complain anymore of missing apps as it has to offer all the apps that once can humanely use in one phone..it really looks premium phone in hand unlike some of the Samsung phones..Love the way outlook, ms office works seamlessly..if u have XBOX then u can use it as a remote and controller...games are awesome..good collection... camera in low light is awesome..Here direction with voice is awesome..bye bye to my Sony camera and Garmin gps...

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    another very disappointing service

    Posted
    mtengelmann

    I bought that as unlocked phone, but is was a previously locked AT&T phone. Best Buy claims it is clear and transparent, but in the case of phones IT IS NOT. SO, be very carefull when buying phones at Best buy, because the phone I bought is unlocked BUT wifi sharing (Personal hotspot, name as you want) does not work because it was restricted by AT&T, so in my opinion it is NOT an unlocked phone once I cannot use it all the way, I will have to flash the ROM. Worse yet, Best buy says it cannot help me with this problem, so I am really disapointted with service and now on I will drive all my shops to amazon (which by the way SOLVES ALL problems I already had, even I living in Brazil)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great phone, no manufacturer warranty

    Posted
    BostonChM

    We bought an unlocked white Lumia 920 on BestBuy.com which advertised a standard one year manufacturer warranty for parts and labor. The phone is great, the OS looks fantastic, but, less than 9months after, the phone’s proximity sensor failed. When we contacted Nokia, they indicated that the phone was in an “out of warranty” and that the warranty could never be honored because the phone had been intended for the European market before being sold in the US. Best Buy customer service refused to help and suggested we send the phone to Italy for repairs. This is not an isolated case as illustrated by Cp11Stanford on this same page. Buy at your own risk.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    very disappointing service

    Posted
    Cp11Stanford

    I bought a Nokia Lumia 920 online from bestbuy at the end of july 2013. the price including taxes and so on was $516. After 4 months the phone is dead and won't restart anymore, even though I never dropped it or damaged it otherwise. Bestbuy promises on the website for this phone a warranty of 1 year. But now neither Bestbuy nor Nokia itself is willing to fulfill this warranty service. Bestbuy claims not being responsible for it and Nokia says because it is an unlocked phone which is not intended for the US market they won't help me. I give the worst rating for this costumer service!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Value for the Money

    Posted
    04090
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the Lumina 920 for the following reasons: familiarity with windows and windows phones (my 3rd windows phone), unlocked, and value for the price. I prefer the functionality of the calendar on this phone to windows 7 (scrolls side to side rather than up and down), display sharpness, camera clarity, and picture tiles. I have been able to silence sounds/alerts for email and texts; but I have not been able to silence for calendar notifications. While I continue to believe my purchased was value for price, the battery life is not what I expected. Based on my review of several discussion boards, I believe many are experiencing the same problem although many have proposed solutions.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    read and review before buying this phone

    Posted
    hawaiianknight
    • Verified PurchaserVerified Purchase

    Seems buying Windows phones are a rarity to find anymore,but I Prefer Windows to droId..I use to bile n they Only handle up to the Nokia 920 anymore,..so when I purchased this here..I failed to Notice n Should of,that it's an ATT Nokia..and Incompatible with any carrier But Att..which caused Big Problems...Further,this 920 version is far less User friendly than the 600-or even 500 series..if I had to choose again,I'd pick 1 of Those models.and again,Notice if Your Carrier is Compatible to phone,Before buying..I'd Thought All Nokia were just that,Nokia..but Nope,they're Carrier support systems Are different

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello hawaiianknight, Unlocked cell phones are compatible with GSM carriers, including AT&T and T-Mobile; also compatible with GSM SIM cards, including H20 and NET10. We hope this was helpful to you. Microsoft

  • Rating: 5 out of 5 stars

    Great value

    Posted
    SS39
    • My Best Buy® MemberMember

    Great phone for a great price, you can't beat that. I'm on T-mobile, and decided to get this one instead of Nokia Lumia 925 and here is why: 32GB, build in Wireless charging, NCF that works without cover and it's $100 cheaper that Nokia Lumia 925. I was really surprised that it wasn't a north american RM-820, so no 4G on T-mo. I was really surprised that Bestbuy was selling phones from Australia. Other than that, great phone and I won't return it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great quality phone for a good price.

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this phone. My only issue is that I bought it so that I could use a Microsoft phone on my Tracfone account. Calls and messaging work, but data does not seem to be compatible and apparently it uses the AT&T cellular towers instead of Verizon like my previous Samsung phone. AT&T signal strength is horrible, which makes me wish I had purchased a different phone. If AT&T towers weren't forced on me through this phone it would be five stars from me.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    good features but very glitchy

    Posted
    glitchy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The phone has great features like the camera and easy access to all your apps but it is very glitchy. My phone, will freeze on YouTube and is only fixed by turning it off then on. It may only be my phone tho. Every other feature is almost flawless

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Charger Not Working

    Posted
    chinaman164
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this as a gift and within a couple of days, the phone would not charge. Since Best Buy does not accept any item after 15 days, and I was out of station, I now need to use the Warranty of the phone to check if I can still get this fixed. I hope the money I paid does not go down the drain !!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Unlocked but will only run 2g on tmobile

    Posted
    Saskia

    Make sure you get one with 1700/2100 bands if you want to use this on Tmobile. Mine was not and I was only able to get 2g speed! Returned it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone

    Posted
    Bhushan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My daughter is using this phone with T-Mobile. Setup was easy and quick. Sms, MMS worked. The phone gets hot quickly if you play games, so the 4 stars.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great camera, Windows OS.

    Posted
    mkrudulj
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my first phone based on windows. Everything is running smoothly. Camera is great. I am very satisfied. All recommendations.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good phone

    Posted
    Magi
    • Verified PurchaserVerified Purchase

    Best phone!Was gift for my brother he is so glad!The cAmera is the best and this phone works so fast!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Phone

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall, this is a solid phone. My only concern is the the low ear piece volume...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great

    Posted
    Kouka
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    good Phone Nice caméra I lové it a lot Nokia Lumia

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excelent Phone!

    Posted
    yacotera

    the best ever phone that i have, great camera, faster, very good price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great product

    Posted
    mortalkombat28
    • My Best Buy® Elite Plus MemberElite Plus Member

    Excellent device. This phone model I prefer better

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excelent product

    Posted
    Daniel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The best phone. Look good. Dimension perfect. Good price

    I would recommend this to a friend