Customers are pleased with the ease of use, performance, and price of Office 365 Business Premium. Many also appreciate the features that improve staff productivity. However, some customers have reported issues with the software, installation, and activation process.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 221 reviews
Rated 1 out of 5 stars
Product good, beware the download link
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
WARNING: Best Buy provides a link to download the software...which is WRONG. They provide a link to download the software which is for CONSUMER Office, not BUSINESS Office. Took hours and hours on the multiple phone / chat / remote session thinking it was a product key issue which was extremely painful....some support members were extremely painful to deal with. It took Microsoft to figure out the issue and gave me the right link for the download.
Hopefully someone from Best Buy takes a look at this review. Case CAS-5128682-W6K2J2 for your reference and takes the time to update with the proper link for Business Office. I would take the time to update Best Buy, but refuse to spend more time trying to get to the right person navigating through Tech.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was the wrong product for me to subscribe to. I thought it would give me more applications to use. Instead it gave me more obligations: I had to have a business name. It is "retired." I had to have a new email address. I now have to get rid of this email. There was more. My Geek Squad agent did not know enough about this product to properly advise me. I returned the product, and became completely disgusted with the service I received from the Geek Squad. I subscribed to the personal Microsoft 365 from another group I had contact with some years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I thought I could easily install this on my laptop as a stand-alone package. I didn't realize that it needs to be integrated into my server. If you don't have an IT department, I don't recommend it. The configuration took more effort than I wanted to put into it and the alternate option is to become hostage to Microsoft by using a domain that is set up by them.
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for sharing your experience. We'll pass along your feedback about the installation process. We're glad to hear you were able to get it all set up in the end.
Best,
Nelson Office Customer Care
Rated 5 out of 5 stars
Brighton Service
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm really happy with the service I had from the Geek Squad in Brighton. Thank you for your help!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have not been able to download this digital software. It keeps telling me that my email address is already associated with another Microsoft account. While I like the software, the process to download it and ease of installation is not ideal.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This took several phone calls to several different entities before it was installed. Each call lasted a minimum of 1 hour. We were told it was from another country.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Garbage product from garbage Best Buy! I had read the reviews about receiving invalid product keys. I made the mistake of taking a risk and continuing with the purchase. Sure enough the reviews are accurate. The product key I received is useless and saying it has already been used.