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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 221 reviews

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71%
would recommend
to a friend

Customers are saying

Customers are pleased with the ease of use, performance, and price of Office 365 Business Premium. Many also appreciate the features that improve staff productivity. However, some customers have reported issues with the software, installation, and activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 221 reviews
  • Rated 1 out of 5 stars

    Product good, beware the download link

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WARNING: Best Buy provides a link to download the software...which is WRONG. They provide a link to download the software which is for CONSUMER Office, not BUSINESS Office. Took hours and hours on the multiple phone / chat / remote session thinking it was a product key issue which was extremely painful....some support members were extremely painful to deal with. It took Microsoft to figure out the issue and gave me the right link for the download. Hopefully someone from Best Buy takes a look at this review. Case CAS-5128682-W6K2J2 for your reference and takes the time to update with the proper link for Business Office. I would take the time to update Best Buy, but refuse to spend more time trying to get to the right person navigating through Tech.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    computer is okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need a little more computer for my bussiness . My computer is not what I need.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft 365 Office from Best Buy Not acceptable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft would not accept Card and says they do not honor this card.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will be great as soon as I learn what I am doing.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 1 out of 5 stars

    Don't do it!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with the software. Barely used it. Would not recommend the business version.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Business Microsoft Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my business I definitely recommend purchasing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as Advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product does everything as claimed with complete support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed to continue to work. I just wish you didn't have to renew every year.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong product, Bad adivce from Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the wrong product for me to subscribe to. I thought it would give me more applications to use. Instead it gave me more obligations: I had to have a business name. It is "retired." I had to have a new email address. I now have to get rid of this email. There was more. My Geek Squad agent did not know enough about this product to properly advise me. I returned the product, and became completely disgusted with the service I received from the Geek Squad. I subscribed to the personal Microsoft 365 from another group I had contact with some years ago.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very Knowledgeable staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Staff is very helpful and worked to solve my issues until my new Surface was working as I wanted.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Be prepared

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I could easily install this on my laptop as a stand-alone package. I didn't realize that it needs to be integrated into my server. If you don't have an IT department, I don't recommend it. The configuration took more effort than I wanted to put into it and the alternate option is to become hostage to Microsoft by using a domain that is set up by them.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience. We'll pass along your feedback about the installation process. We're glad to hear you were able to get it all set up in the end.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Brighton Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy with the service I had from the Geek Squad in Brighton. Thank you for your help!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I love the software, but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been able to download this digital software. It keeps telling me that my email address is already associated with another Microsoft account. While I like the software, the process to download it and ease of installation is not ideal.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Product was almost impossible to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This took several phone calls to several different entities before it was installed. Each call lasted a minimum of 1 hour. We were told it was from another country.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear about your installation experience. We're glad you were able to get it all taken care of in the end.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the old Microsoft we have is great so I'm assuming this is as well? We didn't need so returned. Thanks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scam Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage product from garbage Best Buy! I had read the reviews about receiving invalid product keys. I made the mistake of taking a risk and continuing with the purchase. Sure enough the reviews are accurate. The product key I received is useless and saying it has already been used.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to update my resume and this item was very informative and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Business Premium is solid. I enjoyed the ease of having the Geek Squad install it on all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added this to my iPad. 100% needed as my company uses Microsoft but I love my Mac too much to part with it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Great to know that you're enjoying 365 Business on your device. Thanks for giving us your feedback!

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Microsoft Office

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little overpriced for my liking but the convenience of having all the Office apps is worth it.

    I would recommend this to a friend
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