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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 535 reviews

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89%
would recommend
to a friend

Customers are saying

Customers commend the Power Adapter for its functionality, compatibility with various devices, and ease of use. Many appreciate its compact size, convenient for travel. However, some customers find the price to be relatively high. A few users also noted that the adapter can get warm during extended use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 535 reviews
  • Pros mentioned:
    Power adapter
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Works as it should

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to have second one for travel. Works as it should, expensive for what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Necessary replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought our son a Microsoft Surface Pro 3 when he started high school, and to his credit, he has maintained the computer well. When he reported that his original charger was no longer working, I bought this replacement charger. It works seamlessly with the older tablet. We are thankful that Best Buy offers and Microsoft makes replacement accessories so that we need not buy entirely new hardware.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Charge me up Scotty!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure you get one for free with the surface pro but get a second one to have at home!! I use my surface in the road all the time. That means I’m plugging in all over the place to charge. I was tired of having to get under my desk at home to plug in so I got a second charger. Now I have one that’s always ready and another for travel. The way it should be!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Power adapter

    Rated 5 out of 5 stars

    Great charger

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a USB port on it. Easy to travel with. Doesnt add much weight

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Love plug in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It plugs in effortlessly. Very expensive component.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace the charger for my daughter’s computer and this was the only one that would work. My only complaint is that it is so much more expensive than the other chargers for other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice charger

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly easy to use, could be a little cheaper though

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Overpriced and guaranteed to fail . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like proprietary Apple chargers, it works fine, but for some reason they never last for more than a year. Apple chargers have always aggravated me, and I thought Microsoft would do better. Not so, this charger is expensive to replace and will eventually fail. The weak link in all computer devices it seems has become the charger.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    decent power cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 44W upgrade, after the one the came with the laptop seemed to run hot all the time. Love my laptop - have struggled a bit with the power cord - could have been my surge protector was too old, so replaced it when I purchased the new cord. Thank you for all your help Geek Squad/Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft OEM

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad Best Buy stocks replacement parts for most computers they sell and service. I bought this original equipment adapter for my office so I wouldn’t have to shuttle a power supply to and from home. Paid retail price but was assured that it would be fully compatible with my Surface Pro.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced and do not last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had to replace this thing twice now, and they cost around $60-$80 depending on the sale at the time. The last one broke at the one year, 3 months mark. They have a one year warranty. The power cord would be fine, but the angle at which it plugs into the computer while it’s being used almost guarantees that you’ll end up with a short. After that, you either replace the cord at a ridiculous price or you have a worthless computer since you can’t use it if you can’t charge it. Problem is, I really like the Surface Pro, but Microsoft has to know that this is an issue, yet it has yet to be addressed as far as I can tell.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Expensive!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My original power cable went out after a year, just like other reviews stated. Reason for 4 stars is $80 for a replacement is extremely high, especially when you know microsoft is making them for a couple bucks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good charger but could be better!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how the charger is magnet-based, and it works well with surface products as it was specifically designed for them. However, I do think it would benefit from being longer as well as a bit more sturdy - I find that the portion going from the adapter to the charging port is quite fragile and this part breaks the most easily (especially at the portions where it bends away from insertion points both into the laptop and the adapter). Given how expensive these things are, it’s really annoying having to buy one of these every year because the same part keeps breaking!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Extra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like the original one I bought this to have a second pair for my office so I don’t have to take a whole bunch of stuff to and from school. It works great I highly recommend this product if you ever lose yours or want to keep another one in a different location

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good product but costly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product provides the same form, fit and function as my original adapter. However, at a cost of $80 I paid a premium for those qualities. If under different circumstances at the time of purchase, I would have purchased a generic brand because of the cost of the product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Power thing for to stick in Surface Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me want to buy thing to get power into new Surface Pro 4. Best Buy man say, "Unga bunga, here you go, power thing for you computer thing." Me buy the thing and take home and stick end of thing into other thing. Glowy thing light up on power string part. It pretty. Me go watch Cake Wars on the magic box. When me come back, Surface Pro 4 have power in it! So, if you wants the power in your things, get this stuff. It work for me, it work for you.

    I would recommend this to a friend
  • Pros mentioned:
    Power adapter

    Rated 4 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an expensive power adapter but it works. I have had issues with several 3rd party adapters that seem to break down quickly and stop working. This is a genuine microsoft surface adapter and will work for what you need it to.

    I would recommend this to a friend
  • Pros mentioned:
    Power adapter

    Rated 5 out of 5 stars

    Spare Needed Desperately

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what the doctor ordered. I was always without between work and home. I then had an epiphany and resolved the issue by purchasing spare. Now I have a better attitude and can only wish the internet was that easy. Beyond happy about decision. Cheers!!!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Lost adapter- nothing better than the original

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We lost an adapter and nothing is better than the original. Great to see Best Buy had one in stock and we could pick it up right away. The Surface Pro adapters are unique and work well, just don't leave them on a plane...

    I would recommend this to a friend
  • Pros mentioned:
    Power adapter

    Rated 5 out of 5 stars

    Microsoft - Power Adapter

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a second cord for my Surface Pro for when I travel. These are a little expensive but work well and has been reliable I like the integrated USB port in the charge block - very handy when charging my iPhone

    I would recommend this to a friend
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